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.promos Files Virus – How to Remove It

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In this article, you will find more information about .promos files virus as well as a step-by-step guide on how to remove malicious files from an infected system and how to potentially recover files encrypted by this ransomware.

In case that you see the extension .promos at the end of the names of your files and cannot open them, your system has been infected by a version of STOP ransomware. The threat is named after the extension it uses to mark locked files – .promos files virus. For more details about the decryption of .promos files, the ransomware drops a ransom message and demands a ransom fee. Keep up with the article to find more details on the removal of this threat and the recovery process of encrypted files.

Threat Summary

Name .promos Files Virus
Type Ransomware, Cryptovirus
Short Description A data locker ransomware that encrypts valuable data and demands ransom payment for a decryption solution.
Symptoms Important files are encoded and renamed with the extension .promos
The access to their information is restricted.
Distribution Method Spam Emails, Email Attachments
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User Experience Join Our Forum to Discuss .promos Files Virus.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.promos Files Virus – Distribution

The main infection vector used by authors of .promos files virus is likely to be the malspam. Malspam (spam emails that deliver malicious code) is a commonly used technique used for the spread of ransomware like .promos. There are several common components that are typical of these emails:

  • An URL address presented in the form of an in-text link, button, image, banner or other form. Once loaded in the browser the web page associated with this link usually triggers an automatic download process of the malicious ransomware payload. After downloading the payload the same page usually activates specific scripts that execute it directly on your PC.
  • An attachment that contains the malware in it. Usually, according to the text message this file should be reviewed as soon as possible due to the importance of its information. The moment you open it on your device is the moment when you trigger the infection process with .djvu files virus. This file may be a familiar type of file such as .rar, .zip, .7z, .docx When infected such a file could be set to evade active security measures and complete the attack without leaving you any chance of detecting the malicious activities it performs on the background.

Since the security of your device and your data is of paramount importance we recommend you to use the help of free online scanners like VirusTotal and ZipeZip every next time you receive a questionable email that contains any of the mentioned components. With the help of these scanners, you will easily identify whether the components are malicious or not.

.promos Files Virus – Overview

The ransomware named .promos files virus has been identified as a strain of STOP threat family. While infecting computer systems, the ransomware corrupts the settings of some essential components. The process is realized with the help of a bunch of malicious files which it could create in some of the following folders:

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Roaming%
  • %Temp%

The Registry Editor is a component that is likely to be affected by STOP .promos cryptovirus. Since there are registry keys that have the functionality to auto-execute files and processes, ransomware threats like .promos often misuse them to gain persistence on the infected system. To achieve this, the threat accesses Run and RunOnce registry keys and adds its malicious values under them. Once added under the registry key Run, these malicious values enable the automatic load of ransomware files on each system start.

At the end of the attack, a ransom note file could be automatically loaded on the screen. The message presented by this file attempts to trick you into contacting hackers for more details about a ransom payment. Like previous STOP ransomware versions, .promos files virus could create a message that reads the following:

———————————————- ALL YOUR FILES ARE ENCRYPTED ———————————————–

Don’t worry, you can return all your files!
All your files documents, photos, databases and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees do we give to you?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information
Don’t try to use third-party decrypt tools because it will destroy your files.
Discount 50% available if you contact us first 72 hours.
—————————————————————————————————————————
To get this software you need write on our e-mail:

Reserve e-mail address to contact us:

Your personal ID:
[redacted 43 alphanumeric chars]

Let us warn you that hackers could send you broken decryption key even if you pay them the demanded ransom. The good news is that security experts have managed to crack the code of almost all variants of this ransomware family and released a decryption tool. Eventually, it may work for the recovery of .promos files as well. You can download it via the Decryption Tool link. The tool requires a pair of an original file and its encrypted version.

.promos Files Virus – Encryption Process

When .promos files virus reaches the data encryption stage, it activates a built-in encryption module which is designed to transform the code of target files with the help of two sophisticated cipher algorithms – AES and RSA. The completion of this process leaves corrupted files out of order.

Once the original code of a target file is transformed, the file receives the extension .promos. Unfortunately, the ransomware is likely to encode all files that keep sensitive information of yours. Among these files may be all:

  • Audio files
  • Video files
  • Document files
  • Image files
  • Backup files
  • Banking credentials, etc

Remove .promos Files Virus and Data

The so-called .promos files virus is a threat with highly complex code designed to corrupt both system settings and valuable data. So the only way to use your infected system in a secure manner again is to remove all malicious files and objects created by the ransomware. For the purpose, you could use our removal guide that reveals how to clean and secure your system step by step. In addition, in the guide, you will find several alternative data recovery approaches that may be helpful in attempting to restore files encrypted by STOP .promos ransomware. We remind you to back up all encrypted files to an external drive before the recovery process.

Gergana Ivanova

Highly motivated writer with 5+ years of experience writing for ransomware, malware, adware, PUPs, and other cybersecurity-related issues. As a writer, I strive to create content that is based on thorough technical research. I find joy in the process of creating articles that are easy to understand, informative, and useful. Follow me on Twitter (@IRGergana) for the latest in the field of computer, mobile, and online security.

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REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Step 1: Boot Your PC In Safe Mode to isolate and remove .promos Files Virus

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.
remove ransomware in safe mode step 1


2. The "Run" Window will appear. In it, type "msconfig" and click OK.
remove ransomware in safe mode step 2


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
remove ransomware in safe mode step 3
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.
remove ransomware in safe mode step 4


5. You can recognise Safe Mode by the words written on the corners of your screen.
remove ransomware in safe mode step 5


Step 2: Uninstall .promos Files Virus and related malware from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.
delete ransomware from windows step 1


2. In the field type in "appwiz.cpl" and press ENTER.
delete ransomware from windows step 2


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
delete ransomware from windows step 3Follow the instructions above and you will successfully delete most unwanted and malicious programs.


Step 3: Clean any registries, created by .promos Files Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .promos Files Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.
delete ransomware virus registries step 1


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
delete ransomware virus registries step 2


3. You can remove the value of the virus by right-clicking on it and removing it.
delete ransomware virus registries step 3 Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .promos Files Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

scan for and delete ransomware virus step 2


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

scan for and delete ransomware virus step 3


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

scan for and delete ransomware virus step 4

If any threats have been removed, it is highly recommended to restart your PC.

Ransomware Automatic Removal - Video Guide

Step 5 (Optional): Try to Restore Files Encrypted by .promos Files Virus.

Ransomware infections and .promos Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


.promos Files Virus FAQ

    

What is .promos Files Virus Ransomware?

.promos Files Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files. 

Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

Can .promos Files Virus Ransomware Damage My Computer?

Yes, ransomware can damage your computer. Ransomware is a malicious software that is designed to block access to your computer or files until a ransom is paid. It can encrypt your files and make them inaccessible, preventing you from using your computer or accessing your data. Ransomware can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.

Should I Ignore Ransomware, like .promos Files Virus?

No, you should never ignore ransomware. Ransomware can encrypt your data and block access to your computer, making it impossible to access your files until you pay a ransom. Ignoring ransomware could lead to the permanent loss of your data, as well as the potential for the ransomware to spread to other computers on your network. Additionally, paying the ransom does not guarantee that your data will be recovered. The best way to protect yourself is to invest in robust cyber security measures, such as backup solutions and anti-malware software.

How Does .promos Files Virus Ransomware Infect My Computer?

Via several ways..promos Files Virus Ransomware infects computers by being sent via phishing emails, containing virus attachment

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users. 

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way you may become a victim of .promos Files Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to Open ..promos Files Virus files?

You can't. At this point, the ..promos Files Virus files are encrypted. You can only open them once they are decrypted.

         

What to Do If Ransomware Decryptor Does Not Work?

Do not panic, and backup the files. If a decryptor did not decrypt your ..promos Files Virus files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .promos Files Virus ransomware is to use a decryptor for it. But since it's a new virus, be advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

Can I Restore "..promos Files Virus" Files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..promos Files Virus files. 

These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How Do I Get Rid of .promos Files Virus Ransomware Virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program. It will scan for and locate .promos Files Virus ransomware and then remove it without causing any additional harm to your important ..promos Files Virus files.

Also, keep in mind that viruses like .promos Files Virus ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If I Cannot Recover Ransomware Encrypted Files?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

-Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
 
-Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.

-Also, check if some of the files that were encrypted it can be re-downloaded from the web.

-Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.

-You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

 

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Germany - Offizielles Portal der deutschen Polizei

United States - IC3 Internet Crime Complaint Centre

United Kingdom - Action Fraud Police

France - Ministère de l'Intérieur

Italy - Polizia Di Stato

Spain - Policía Nacional

Netherlands - Politie

Poland - Policja

Portugal - Polícia Judiciária

Greece - Cyber Crime Unit (Hellenic Police)

India - Mumbai Police - CyberCrime Investigation Cell

Australia - Australian High Tech Crime Center

Reports may be responded to in different timeframes, depending on your local authorities.

Can You Prevent .promos Files Virus Ransomware from Encrypting Your Files?

Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files. In addition, it is also important to keep your passwords secure and to avoid visiting websites or downloading applications from untrusted sources. Finally, ensure you have adequate backup and recovery procedures in place to restore your system to its pre-attack state, should a ransomware attack occur.

Can .promos Files Virus Ransomware Steal Your Data?

Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it. In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid. This means that if a user is infected with ransomware, their data can be stolen and held for ransom. It is important to be aware of this threat and take precautions to protect yourself and your data.

Can Ransomware Affect WiFi?

Yes, ransomware can affect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.

Should I Pay Ransomware?

No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.

What Happens If I Don't Pay Ransom?

If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even to use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.

Why Is the Ransom Paid in Crypto?

Cryptocurrency is a secure and untraceable form of payment, making it the ideal choice for ransom payments. It is difficult to trace, and the transactions are almost instantaneous. This means it is nearly impossible for authorities to track the payment and recover the money.

Can Ransomware Be Detected?

Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine. It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.

Do Ransomware Criminals Get Caught?

Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.

       

 

About the .promos Files Virus Research

The content we publish on SensorsTechForum.com, this .promos Files Virus how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the .promos Files Virus ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.

References

1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware


Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.

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