Home > Ransomware > .promorad2 Files Virus (STOP) – How to Remove It

.promorad2 Files Virus (STOP) – How to Remove It

This post is made to help you understand what are .promorad2 file ransomware and show you ways via which you can try to remove it from your computer.

An updated variant of the .promorad file extension ransomware has been released, carrying the .promorad2 file extension. The ransomware aims to encrypt the files on the computers that have been infected by it and then adds the .promorad2 file suffix to them. After encryption, files can no longer be used and victims are asked to pay ransom to the cyber-criminals in order to get their files to work once again. If your computer was recently infected by .promorad2 file extension ransomware, we strongly suggest that you read this article as it contains more information on the virus and shows you how to remove it and try to get your files back.

Threat Summary

Name .promorad2 Ransomware
Type Ransomware, Cryptovirus
Short Description It’s main goal is to encrypt the files on the compromised computers by it and then ask victims to pay ransom in order to retrieve them.
Symptoms Files are encrypted and have the .promorad2 file extension added. A ransom note file is dropped, called _readme.txt and it demands victims to pay hefty ransom to get the files to work again.
Distribution Method Spam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss .promorad2 Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.promorad2 Files Virus – Update 2019

There has been some development regarding the .promorad2 threat. The virus has been officially declared to be a part of the STOP/DJVU’s latest family of viruses. So far, this family of viruses has been detected to spread each variant at an even higher infection rate, suggesting that the cyber-criminals behind STOP ransomware are improving the way they operate. So far, the following variants, concerning STOP ransomware have been detected:

Researchers have broken the old variants of STOP/DJVU and they are now decryptable. However, the newer versions of the virus still return no decryption keys to be added.

The virus variants of .promorad2 ransomware virus are still active and researchers believe that this virus is purchased on the dark net markets and is allegedly a RaaS (ransomware as a service). The main idea behind this strategy is for the actual developers of STOP Ransomware. We will keep monitoring STOP ransomware and further update if a decryptor is released, but for now it is stronlgy reccomended not to pay any ransom to the cyber-criminals and to make a backup image of Windows or back your files up via other means to wait for a decryptor to be released.

.promorad2 Files Virus – Distribution

The infection with the .promorad2 file ransomware could be conducted in several different ways. One of them is to spread the infection file by sending out e-mails that contain the malicious files and objects disguised as legitimate type of files. These files often resemble the following documents:

  • Reports for closed accounts.
  • Banking documents.
  • Invoices for a purchase.
  • Receipt for a purchase.
  • Notification letters for a refund.
  • Documents for cancelled order.

Besides via e-mail, the ransomware may also be spread by having the malicious files uploaded on suspicious sites. There, the files may look as if they are what the user is seeking to download, for example:

  • Fake setups of programs.
  • Fake versions of portable software..
  • Patches.
  • Cracks.
  • Updates.
  • Key generators.

.promorad2 Ransomware – Activity Report

The .promorad2 ransomware virus is the type of infection, which drops its payload on your computer once it infects it. The payload may be created in the following Windows directories:


Once the virus files of .promorad2 ransomware are dropped on the infected computer, this variant of STOP ransomware also drops its ransom note file, called “_readme.txt”.

The _readme.txt ransom note’s content:

———————————————- ALL YOUR FILES ARE ENCRYPTED ———————————————–

Don’t worry, you can return all your files!
All your files documents, photos, databases and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees do we give to you?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information
Don’t try to use third-party decrypt tools because it will destroy your files.
Discount 50% available if you contact us first 72 hours.
To get this software you need write on our e-mail:
Reserve e-mail address to contact us:
Your personal ID:
[redacted 43 alphanumeric chars]

The .promorad2 file ransomware is the type of virus that is one of many ransomware variants that exist out there. Other variants of the STOP ransomware family have been detected to be using the following extensions:

The .promorad2 file ransomware is involved in many malicious activities, among which may be to modify the Windows Registry Editor. To do this, the .promorad2 ransomware may add registry values in the following registry sub-keys of Windows:

→ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run

The .promorad2 files virus may also delete the shadow copies on the computers that have been infected by it, preferably by executing several commands as an administrator in Windows Command Prompt:

→ sc stop VVS
sc stop wscsvc
sc stop WinDefend
sc stop wuauserv
sc stop BITS
sc stop ERSvc
sc stop WerSvc
cmd.exe /C bcdedit /set {default} recoveryenabled No
cmd.exe /C bcdedit /set {default} bootstatuspolicy ignoreallfailures
C:\Windows\System32\cmd.exe” /C vssadmin.exe Delete Shadows /All /Quiet

.promorad2 Ransomware – Encryption

The .promorad2 files virus aims to encrypt files on the machines infected by it, with the main goal to target only files that are used very often. Such files are:

  • Documents.
  • Videos.
  • Images.
  • Archives.
  • Virtual Drive files.
  • Audio files.
  • Other files, belonging to often-used programs.

The encryption process of .promorad2 file ransomware is used to replace blocks of data from the original files with data from the encryption cipher used by the virus, which is usually one of the following encryption algorithms:

  • AES.
  • RSA.
  • ECB.
  • Salsa20.

Once the .promorad2 file ransomware encrypts the files on the computers that have been infected by it, the virus may also lock them down, using a so-called CBC-mode, also known as Cipher-Block-Chaining. This mode effectively makes sure that the virus files of .promorad2 ransomware are encrypted beyond saving and are linked to one another so that if the victim tries to manually change the extension or decrypt them, the chain may break and the files will be lost forever.

The files, encrypted by .promorad2 file ransomware are usually encrypted with the .promorad2 file extension appended to them, making them appear like the following:

Remove .promorad2 Files Virus and Try Restoring Data

To make sure that .promorad2 file ransomware is fully erased, we recommend you to do a fresh backup of your files beforehand.

Then, to remove .prmorad2 ransomware, we strongly suggest that you follow the removal steps down below. They have been made to help you delete this variant of STOP ransomware either by yourself or automatically, which can also save you some time. If manual removal (first two steps), does not seem to help you out, we do recommend what most cyber-sec experts would advise – to use an advanced anti-malware software. Such program aims to scan your computer for any malicious files and folders and then automatically take care of the threat for you, plus protect your computer against future threats as well.

If you want to try and get your files back, we do recommend that you give the alternative file recovery methods underneath a try. They may not come with a 100% guarantee to work, but with their aid, you might be able to restore at least some of your encrypted files.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the .promorad2 Ransomware Research

The content we publish on SensorsTechForum.com, this .promorad2 Ransomware how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the .promorad2 Ransomware ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove .promorad2 Ransomware from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove .promorad2 Ransomware


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall .promorad2 Ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by .promorad2 Ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .promorad2 Ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .promorad2 Ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by .promorad2 Ransomware.

Ransomware infections and .promorad2 Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of .promorad2 Ransomware from Mac OS X.

Step 1: Uninstall .promorad2 Ransomware and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to .promorad2 Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .promorad2 Ransomware. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .promorad2 Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .promorad2 Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .promorad2 Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for .promorad2 Ransomware:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by .promorad2 Ransomware.

Ransomware infections and .promorad2 Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

.promorad2 Ransomware FAQ

What is .promorad2 Ransomware ransomware and how does it work?

.promorad2 Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .promorad2 Ransomware ransomware infect my computer?

Via several ways..promorad2 Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .promorad2 Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..promorad2 Ransomware files?

You can't. At this point the ..promorad2 Ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..promorad2 Ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .promorad2 Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..promorad2 Ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..promorad2 Ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .promorad2 Ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .promorad2 Ransomware ransomware and then remove it without causing any additional harm to your important ..promorad2 Ransomware files.

Also, keep in mind that viruses like .promorad2 Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

1 Comment
  1. ronald revilla

    como puede haber gente tan malintencionada… tengo la informacion de casi 2años de trabajo alli y ahora estan cifrados por este virus… no se que hacer


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