A new ransomware, carrying the vulgar name of its ransom email address, [email protected] has been reported to be massively spread. It encrypts the user files with a strong cypher and uses the ransom email plus a .xtbl file extension after it. The questionable malware is believed by security experts to be a part of RaaS (Ransomware as a service) operation because it has many variants.
Threat Summary
| Name | [email protected] |
| Type | Ransomware |
| Short Description | Part of the “@” ransomware variants. Encrypts the files on the infected computer then asks for ransom money in email correspondences. |
| Symptoms | The user may witness his files to become corrupt with the questionable email and .xtbl as file extensions that are added. |
| Distribution Method | Via Exploit kits or downloader Trojans. |
| Detection Tool | See If Your System Has Been Affected by [email protected] Download Malware Removal Tool |
| User Experience | Join our forum to Discuss [email protected] Ransomware. |
| Data Recovery Tool | Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. |
[email protected] – How Did I Get It
The most likely method that the [email protected] crypto-malware may have used to spread onto the user PCs may be via two main methods:
- Malicious URLs posted as spam comments on forums or other social websites.
- Malicious URLs featured in spam emails may resemble like they are originating from a legitimate service.
Either way, the [email protected] ransomwar may also not come directly onto the computer, but arrive via other malware. The most often used malware to download crypto-viruses are MSIL Trojans and Exploit Kits, such as the Angler Exploit Kit. Since their executables are obfuscated by the so-called cryptors or obfuscating software, it is difficult for a conventional antivirus software to detect them. The distribution malware may either open a port, connect to a host and download the malicious .exe via the port or directly create an exploit for the attackers.
[email protected] Ransomware In Detail
Similar to other variants, like [email protected] or [email protected] this variant may drop its payload in several locations:
- %UserProfile%
- %Roaming%
- %AppData%
The files dropped may be of the following file types:
→ .exe, .dll, .tmp
Each one of the modules of this ransomware may have different function. The malware then may set a registry key to run on system startup after which look for the most commonly used file types and encrypt them.
An encrypted file by the [email protected] ransomware looks as follows:
The [email protected] virus then may change the wallpaper of the user to a wallpaper that asks the user to contact the questionable e-mail for further instructions. Here is what the wallpaper states:
→ “WARNING!!!
Important files on this PC are locked
If you want to reset this operation send one locked file to this email:
[email protected]
reserve:[email protected]
Important information: You only have 3 days to reply to this email before unlocking becomes impossible.”
The [email protected] ransomware also has a text file, named “How to decrypt your files.txt”. Judging by what type it is this ransomware is most likely sold on the dark web as a service for cyber-criminals who do not have the experience to program their own [email protected] ransomware. This is why all of the “@” types of ransomware use a specific contact email address that is unique to them and different wallpaper. However, they may be very similar in their structure.
Remove Redshitline Ransomware and Restore .Xtbl Files
In order to delete this ransomware, it is strongly advisable to use an advanced anti-malware software. Furthermore, we strongly recommend using the advanced anti-malware software because it will remove the ransomware and other malware that be executed on your computer without damaging your files.
Regarding file restoration, we recommend using the methods outlined in Step “4” from the instruction below.
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Preparation before removing [email protected]
Before starting the actual removal process, we recommend that you do the following preparation steps.
- Make sure you have these instructions always open and in front of your eyes.
- Do a backup of all of your files, even if they could be damaged. You should back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats.
- Be patient as this could take a while.
Step 1: Boot Your PC In Safe Mode to isolate and remove [email protected]
Step 2: Clean any registries, created by [email protected] on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by [email protected] there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.Step 3: Find files created by [email protected]
For Windows 8, 8.1 and 10.
For Windows XP, Vista, and 7.For Newer Windows Operating Systems
1: On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.
2: Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.
3: Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:
N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.
For Older Windows Operating Systems
In older Windows OS’s the conventional approach should be the effective one:
1: Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.
2: After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.
3: After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.
Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.
Before starting “Step 4”, please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for [email protected] with SpyHunter Anti-Malware Tool
Step 5 (Optional): Try to Restore Files Encrypted by [email protected]
Ransomware infections and [email protected] aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested several alternative methods that may help you go around direct decryption and try to restore your files. Bear in mind that these methods may not be 100% effective but may also help you a little or a lot in different situations.
Method 1: Scanning your drive’s sectors by using Data Recovery software.
Another method for restoring your files is by trying to bring back your files via data recovery software. Here are some suggestions for preferred data recovery software solutions:
- Stellar Data Recovery Technicians License(Pro version with more features)
- Stellar Windows Data Recovery
- Stellar Photo Recovery
Method 2: Trying Kaspersky and EmsiSoft’s decryptors.
If the first method does not work, we suggest trying to use decryptors for other ransomware viruses, in case your virus is a variant of them. The two primary developers of decryptors are Kaspersky and EmsiSoft, links to which we have provided below:
Method 3: Using Shadow Explorer
To restore your data in case you have backup set up, it is important to check for Volume Shadow Copies, if ransomware has not deleted them, in Windows using the below software:
Method 4: Finding the decryption key while the cryptovirus sends it over a network via a sniffing tool.
Another way to decrypt the files is by using a Network Sniffer to get the encryption key, while files are encrypted on your system. A Network Sniffer is a program and/or device monitoring data traveling over a network, such as its internet traffic and internet packets. If you have a sniffer set before the attack happened you might get information about the decryption key. See how-to instructions below:
Instructions on How to Find Decryption Key for Files Encrypted By Ransowmare
Bonus: Video containing step-by-step removal and file recovery instructions for threats, like [email protected]:
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Preparation before removing [email protected]
Before starting the actual removal process, we recommend that you do the following preparation steps.
- Make sure you have these instructions always open and in front of your eyes.
- Do a backup of all of your files, even if they could be damaged. You should back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats.
- Be patient as this could take a while.
Step 1: Boot Your PC In Safe Mode to isolate and remove [email protected]
Step 2: Clean any registries, created by [email protected] on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by [email protected] there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.Step 3: Find files created by [email protected]
For Windows 8, 8.1 and 10. For Windows XP, Vista, and 7.For Newer Windows Operating Systems
1: On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.
2: Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.
3: Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:
N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.
For Older Windows Operating Systems
In older Windows OS’s the conventional approach should be the effective one:
1: Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.
2: After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.
3: After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.
Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.
Before starting “Step 4”, please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for [email protected] with SpyHunter Anti-Malware Tool
Bonus: Video containing step-by-step removal and file recovery instructions for threats, like [email protected]:
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Preparation before removing [email protected]
Before starting the actual removal process, we recommend that you do the following preparation steps.
- Make sure you have these instructions always open and in front of your eyes.
- Be patient as this could take a while.
Step 1: Uninstall [email protected] and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.Step 2: Clean your Browsers from [email protected]
Remove an extension from Mozilla Firefox
Remove an extension from Google Chrome
Remove an extension from Internet Explorer
Remove an extension from Microsoft Edge
2. Select the “Add-ons” icon from the menu.
3. Select the unwanted extension and click “Remove“
4. After the extension is removed, restart Mozilla Firefox by closing it from the red “X” button at the top right corner and start it again.
2. Move the cursor over “Tools” and then from the extended menu choose “Extensions“
3. From the opened “Extensions” menu locate the unwanted extension and click on its “Remove” button.
4. After the extension is removed, restart Google Chrome by closing it from the red “X” button at the top right corner and start it again.
2. Click on the gear icon labeled ‘Tools’ to open the drop menu and select ‘Manage Add-ons’
3. In the ‘Manage Add-ons’ window.
4. Select the extension you want to remove and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click ‘Disable’.
5. After the unwanted extension has been removed, restart Internet Explorer by closing it from the red ‘X’ button located at the top right corner and start it again.
2. Open the drop menu by clicking on the icon at the top right corner.
3. From the drop menu select “Extensions”.
4. Choose the suspected malicious extension you want to remove and then click on the gear icon.
5. Remove the malicious extension by scrolling down and then clicking on Uninstall.
Step 3: Clean any registries, created by [email protected] on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by [email protected] there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click “Modify” to see which file it is set to run. If this is the virus file location, remove the value.Before starting “Step 4”, please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for [email protected] with SpyHunter Anti-Malware Tool
Bonus: Video containing step-by-step removal and file recovery instructions for threats, like [email protected]:
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
Preparation Phase:
Before starting to follow the steps below, be advised that you should first do the following preparations:
- Backup your files in case the worst happens.
- Make sure to have a device with these instructions on standy.
- Arm yourself with patience.
Step 1: Uninstall [email protected] and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
Step 2: Remove [email protected] – related extensions from your Mac’s browsers
Remove a toolbar from Mozilla FirefoxRemove a toolbar from Google Chrome
Remove an extension from Safari and reset it.
Step 3: Scan for and remove [email protected] files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as [email protected], the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Bonus: Video containing step-by-step removal and file recovery instructions for threats, like [email protected]:
Ventsislav Krastev
Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.
I have a customer with this virus. It started encrypting network shares on March 21st.
The system infected is a virtual machine, so it is now shutdown without being cleaned.
I tried Kaspersky Rakhni Decryptor and Rannoh Decryptor, but with no luck. Rakhni Decryptor gives an unsupported file type error. Rannoh Decryptor gives an error Can’t initialize on pair followed by Can’t init decryptor.