THREAT REMOVAL

Remove Rektware Ransomware – Restore Encrypted Data

The Rektware ransomware is a new virus threat that is currently being developed by a an unknown hacker or criminal collective. Unlike other ransomware it will add a randomly-named extension to the victim files. We suspect that future updates will bring more features to the strains.

Our article provides an overview of the virus operations and it also may be helpful in attempting to remove the virus.

Threat Summary

NameRektware ransomware
TypeRansomware, Cryptovirus
Short DescriptionThe ransomware encrypts files by placing the Encrypted extension on your computer system and demands a ransom to be paid to allegedly recover them.
SymptomsThe ransomware will encrypt your files and leave a ransom note with payment instructions.
Distribution MethodSpam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

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User ExperienceJoin Our Forum to Discuss Rektware ransomware.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Rektware Ransomware – Distribution Tactics

The Rektware ransomware is a newly discovered cryptovirus that appears to be currently in-development. There is a relatively low number of captured samples which means that the hackers or criminal collective behind have still not carried out a large-scale attack campaign. This allows them to choose any of the popular methods or use several ones at the same time.

One of the main tactics is the coordination of SPAM phishing campaigns that aim to coerce the users into thinking that they have received a legitimate notification from an Internet service that they use or a well-known site. The most effective scam messages are those that have the ability to directly lead to the virus infections — by directly attaching the files to the messages or linking them in the message contents.

The hackers behind the virus may also construct fake download portals impersonate vendor download landing pages and software sites. An additional strategy is the upload of the malware files to file-sharing networks, the most popular one is BitTorrent. It is used to spread both legitimate and pirate content. These three methods are the most common for spreading infected payload carriers:

  • Software Installers — The hackers can construct infected software installers of popular end-user applications. They typically choose creativity suites, productivity solutions and system utilities. Whenever the setup files are executed this will also lead to a Rektware ransomware infection.
  • Infected Documents — Macro-infected files can be created taking the forms of many of the documents such as presentations, rich text documents, databases and spreadsheets. Once they are opened a notification prompt will appear asking the victims to enable the built-in scripts. When this is done the virus infection will follow.

Large distribution campaigns can sometimes make use of malware extensions that are made for the most popular web browsers. They are uploaded to the relevant repositories and make use of elaborate descriptions promising the addition of new features or enhancement of already existing one. In many cases fake developer credentials and user reviews can be used to coerce the users into downloading them. Once installed they will change the default settings in order to redirect the users to a hacker-controlled page — the made changes will be applied to the home page, search engine and new tabs page. When these actions are complete the ransomware will be delivered to the host system.

Rektware Ransomware – In-Depth Analysis

The captured Rektware ransomware appear to be currently in development. The reports indicate that a modular framework is being used which allows the developers to customize the strains according to the targets. We anticipate that the typical behavior pattern will be initiated in later versions. As such the attacks will begin launching the data harvesting module. It will hijack data that can be used to expose the victim’s identity — their name, address, phone number, location, interests and stored account credentials.

Its other use is to take information that can be used to optimize the attacks. Another technique that can be used by the engine is the collection of system data. The bulk of it is used to optimize the attack instances by generating a report of the installed hardware components, user settings and operating system metrics.

The collected data can also be used by another module called stealth protection which uses a signature-based scan in order to look for signs of security software, firewalls, debug environments or virtual machine hosts. Their real-time engines will be disabled or entirely removed. This will then allow the virus engine to take over control of the whole system allowing it to hook up to system processes and gain administrative privileges.

A common action would be to continue by installing the malicious engine as a persistent threat. This means that the malicious engine will be started as soon as the computer is powered on. Other services and user-installed applications may be disabled in order to allow for the virus to execute all of its commands without any possible issues. This in turn is connected with another step in the infection process — the Windows Registry Modifications. They can both manipulate the existing values and create new ones for the ransomware itself. Modifications to services and applications can render certain functions non-working. Changes to the operating system can lead to severe performance issues.

To make recovery more difficult the Rektware ransomware can delete system files such as System Restore Points and Shadow Volume Copies. Their effective recovery is possible with a data recovery program, refer to our instructions for more information.

In certain cases the Rektware ransomware can lead to the installation of a Trojan module. The typical behavior is to create a secure connection to the hacker-controlled server defined in the virus code. This action allows the operators to take over control of the infected hosts, hijack user files or spy on the users in real-time. This connection can also be abused into infecting the computers with other viruses.

As we have found that a modular engine is the base that is used by the virus we believe that the hackers behind it may offer custom versions on the underground markets. This means that future versions are expected to have more features and different operators. The target users might be changed according to their instructions.

Rektware Ransomware – Encryption Process

The Rektware ransomware engine will launch the relevant encryption algorithm once all prior steps have completed successfully.
The module will use a strong algorithm which wil process user data listed in the virus code. A typical list will act against the following types of data:

  • Archives
  • Backups
  • Databases
  • Images
  • Videos
  • Music

Unlike other popular ransomware it will assign a random extension to the files. It may be generated from the strings extracted by the data collection module that ultimately lead to the creation of a unique user ID (UUID). Every individual file will be numbered with a numeric value. Upon the completion of the ransomware and when viewing the individual files a notification prompt will appear. It will read the following message:

ContactID: MG9r9awS9V Send E-mail: rektware@inbox.ru
(FreeDecryptAllYourFiles)

The instructions can also be placed in any ransomware instructions file as ordered.

Remove Rektware Ransomware and Restore Encrypted Files

If your computer system got infected with the Rektware ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.

Note! Your computer system may be affected by Rektware ransomware and other threats.
Scan Your PC with SpyHunter
SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of Rektware ransomware.
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

To remove Rektware ransomware follow these steps:

1. Boot Your PC In Safe Mode to isolate and remove Rektware ransomware files and objects

Boot Your PC Into Safe Mode

1. For Windows XP, Vista and 7. 2. For Windows 8, 8.1 and 10. Fix registry entries created by malware and PUPs on your PC.

For Windows XP, Vista and 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

donload_now_140

For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

donload_now_140

3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

donload_now_140

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Step 1: Open up the Start Menu.

Step 2: Click on the Power button (for Windows 8 it is the little arrow next to the “Shut Down” button) and whilst holding down “Shift” click on Restart.

Windows 8 Safe Mode Step 2 Shift Restart 2018

Step 3: After reboot, a blue menu with options will appear. From them you should choose Troubleshoot.

Windows 8 10 Safe Mode Boot Options Step 3 Choose an option 2018

Step 4: You will see the Troubleshoot menu. From this menu choose Advanced Options.

Windows 8 10 Safe Mode Boot Options Step 4 Troubleshoot 2018

Step 5: After the Advanced Options menu appears, click on Startup Settings.

Windows 8 10 Safe Mode Boot Options Step 5 Advanced 2018

Step 6: From the Startup Settings menu, click on Restart.

Windows 8 10 Safe Mode Boot Options Step 6 Startup Settings Restart 2018

Step 7: A menu will appear upon reboot. You can choose any of the three Safe Mode options by pressing its corresponding number and the machine will restart.

Windows 8 10 Safe Mode Boot Options Step 7 Safe Modes 2018

Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.

2. Find files created by Rektware ransomware on your PC

Find files created by Rektware ransomware

1. For Windows 8, 8.1 and 10. 2. For Windows XP, Vista, and 7.

For Newer Windows Operating Systems

Step 1:

On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.

explorer.exe-sensorstechforum

Step 2:

Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.

this-pc-sensorstechforum

Step 3:

Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:

N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.

For Older Windows Operating Systems

In older Windows OS’s the conventional approach should be the effective one:

Step 1:

Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.

search-bar-windows-xp-sensorstechforum

Step 2:

After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.

search companion

Step 3:

After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.

Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.

Use SpyHunter to scan for malware and unwanted programs

3. Scan for malware and unwanted programs with SpyHunter Anti-Malware Tool

Scan your PC and Remove Rektware ransomware with SpyHunter Anti-Malware Tool and back up your data

1. Install SpyHunter to scan for Rektware ransomware and remove them.2. Scan with SpyHunter, Detect and Remove Rektware ransomware. Back up your data to secure it from malware in the future.
Step 1: Click on the “Download” button to proceed to SpyHunter’s download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.

Step 2: Guide yourself by the download instructions provided for each browser.

Step 3: After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018

Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.

SpyHunter5-Free-Scan-2018

Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.

SpyHunter-5-Free-Scan-Next-2018

Step 3: If any threats have been removed, it is highly recommended to restart your PC.

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup .

4. Try to Restore files encrypted by Rektware ransomware

Try to Restore Files Encrypted by Rektware ransomware

Ransomware infections and Rektware ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested several alternative methods that may help you go around direct decryption and try to restore your files. Bear in mind that these methods may not be 100% effective but may also help you a little or a lot in different situations.

Method 1: Scanning your drive’s sectors by using Data Recovery software.
Another method for restoring your files is by trying to bring back your files via data recovery software. Here are some suggestions for preferred data recovery software solutions:

Method 2: Trying Kaspersky and EmsiSoft’s decryptors.
If the first method does not work, we suggest trying to use decryptors for other ransomware viruses, in case your virus is a variant of them. The two primary developers of decryptors are Kaspersky and EmsiSoft, links to which we have provided below:

Method 3: Using Shadow Explorer

To restore your data in case you have backup set up, it is important to check for Volume Shadow Copies, if ransomware has not deleted them, in Windows using the below software:

Method 4: Finding the decryption key while the cryptovirus sends it over a network via a sniffing tool.

Another way to decrypt the files is by using a Network Sniffer to get the encryption key, while files are encrypted on your system. A Network Sniffer is a program and/or device monitoring data traveling over a network, such as its internet traffic and internet packets. If you have a sniffer set before the attack happened you might get information about the decryption key. See how-to instructions below:

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove Rektware ransomware from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Rektware ransomware

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Rektware ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Rektware ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Rektware ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Rektware ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Rektware ransomware.

Ransomware infections and Rektware ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of Rektware ransomware from Mac OS X.


Step 1: Uninstall Rektware ransomware and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Rektware ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Rektware ransomware. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Rektware ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Rektware ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Rektware ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for Rektware ransomware:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by Rektware ransomware.

Ransomware infections and Rektware ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Rektware ransomware FAQ

What is Rektware ransomware ransomware and how does it work?

Rektware ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Rektware ransomware ransomware infect my computer?

Via several ways.Rektware ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Rektware ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Rektware ransomware files?

You can't. At this point the .Rektware ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Rektware ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Rektware ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Rektware ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Rektware ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Rektware ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Rektware ransomware ransomware and then remove it without causing any additional harm to your important .Rektware ransomware files.

Also, keep in mind that viruses like Rektware ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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