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Remove Suppteam01@india.com Virus and Restore Your Files


Suppteam01@india.com is the name given to a cryptovirus that mimics the Cryptolocker ransomware. As it is not the first copycat and there are no other distinguishable characteristics for this virus except the email given as a contact detail, researchers named it after that. Encrypted files will remain with unchanged names and no added prefixes or extensions. After encryption the file “Your files are locked !!!!.txt” will be left in locations containing the decrypted files. To see how to remove this virus and how you can try to restore your encrypted files, read the article carefully.

Threat Summary

Name Suppteam01@india.com
Type Ransomware, Cryptovirus
Short Description The virus pretends to be Cryptolocker. It will encrypt files and demand a ransom to be paid with a ransom message that looks almost exactly like that of the latest version of Cryptolocker.
Symptoms The ransomware does not change the names of encrypted files and does not add a prefix or another extension to them. It leaves the file “Your files are locked !!!!.txt” in directories with locked files.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss Suppteam01@india.com.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Suppteam01@india.com Virus – Spread

Suppteam01@india.com ransomware can infect computers using various ways to spread. Spam emails could be spreading the payload file. Such spam mails will try to make you believe that they are of huge importance. Additionally, the body of the email will be presented in a way to urge you to open an attachment. According to these electronic letters, the attached file is either a continuation of the email message or a document related to it. Opening the file, however, releases the malicious code and infects your computer machine.

The Suppteam01@india.com ransomware could be spreading the payload file on sharing networks or social media sites. Refrain from opening files coming from suspicious links or emails. Scan all files with a security program first and check their signatures and size before you launch them. You should see more tips to prevent ransomware attacks in the topic inside the forum.

Suppteam01@india.com Virus – Description

A new copycat of the CryptoLocker ransomware has emerged on the radar of malware researchers, recently. They have dubbed it Suppteam01@india.com as that email is the only viably distinguishable characteristic of the virus. There have been numerous copycats and versions of the CryptoLocker ransomware in 2016, and this continues to happen.

Whenever the Suppteam01@india.com ransomware executes its payload, it will set automatic launch functionality by configuring values in the Windows Registry. Those values will be set inside new registry entries and function to start the virus automatically when the Windows OS is booted. After encryption, a pop-up window will appear on your desktop screen, containing the ransom message. You can view how it looks like and what its demands are from the below screenshot:


The text of the ransom note will also be included in a file named “Your files are locked !!!!.txt“. The file will be created for every directory that has encrypted files and the instructions provided inside are the following:

Support e-mails: suppteam01@india.com suppteam01@yandex.ru
Your personal files encryption produced on this computer: photos, videos, documents, etc. Encryption was produced using a unique public key RSA-2048 generated for this computer.
To decrypt files you need to obtain the private key.
The single copy of the private key, which will allow to decrypt the files, located on a secret server on the Internet; the server will destroy the key after a time specified in this window. After that nobody and never will be able to restore files.

To obtain the private key for this computer, which will automatically decrypt files, you need pay 1.2 Bitcoin (~761 USD)
You can easily delete this software, but you must know that without it, you will never be able to get your original files back.
Disable your antivirus to prevent the removal of this software.
For more information on how to buy and send bitcoins, click ‘Pay with Bitcoin’. To open a list of encoded files, click ‘Show Files’.
Do not delete this list, it will be used for decryption. And do not move your files.

The main email address that the ransomware virus uses for contacting with the cybercriminals is Suppteam01@india.com. Being a copycat ransomware and not the first of its kind has led to its name to be the same as the primary email address left for contact. You are given a 120-hour deadline to pay up, and the hefty sum of 1.2 Bitcoins which is the equivalent of 761 US dollars. The ransom message in the pop-up window looks almost identical to that of the Sanction ransomware virus.

Other emails that could be used for payment are:

  • Suppteam02@india.com
  • Suppteam02@yandex.ru
  • Suppteam03@india.com
  • Suppteam03@yandex.ru

The thought of paying the cybercriminals shouldn’t even come to your mind, as ransomware makers have proved that many times they will not decrypt your files, let alone contact you back. By not giving this ransomware a brand and mimicking the CryptoLocker one, the crooks have no name to build fame for and no incentive to return your files to their original state. In fact, the extortionists will most likely use the money to create more ransomware or do other criminal acts.

Suppteam01@india.com can encrypt file types similar to ransomware viruses of its caliber – namely, with the following file extensions:

→.bak, .bmp, .dbf, .djvu, .doc, .docx, .exe, .flv, .gif, .jpeg, .jpg, .mdb, .mdf, .mkv, .mov, .mpeg, .mpg, .odt, .pdf, .png, .pps, .pptm, .pptx, .psd, .rar, .raw, .tar, .tif, .tiff, .txt, .vob, .wav, .wma, .wmv, .xls, .xlsb, .xlsx, .zip, .rar, .tar

The file extension list might be incomplete, but those file types are probably the ones to become encrypted. The encrypted files will have no name change and no new prefixes or extensions appended to them. In other words, the file names will remain completely untouched. To recognize which files are locked is easy as they will have a bigger size and you won’t be able to access them. The ransomware states to utilize a 2048-bit AES encryption algorithm which is not thought to be possible. That is since a 512-bit key will have multiple errors and be unstable, let alone any bigger key size.

The Suppteam01@india.com ransomware might erase the Shadow Volume Copies from the Windows operating system with the following command-line parameter:

→vssadmin.exe delete shadows /all /Quiet

Read on and see what methods you can try for data and file restoration of your encrypted files.

Remove Suppteam01@india.com Virus and Restore Your Files

If your computer got infected with the Suppteam01@india.com ransomware, you should have some experience in removing malware. You should get rid of this ransomware as fast as possible before it can have the chance to spread further and infect more computers. You should remove the ransomware and follow the step-by-step instructions guide given below. To see ways that you can try to recover your data, see the step titled 2. Restore files encrypted by Suppteam01@india.com.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the Suppteam01@india.com Research

The content we publish on SensorsTechForum.com, this Suppteam01@india.com how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the Suppteam01@india.com ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove Suppteam01@india.com from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Suppteam01@india.com


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Suppteam01@india.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Suppteam01@india.com on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Suppteam01@india.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Suppteam01@india.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by Suppteam01@india.com.

Ransomware infections and Suppteam01@india.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of Suppteam01@india.com from Mac OS X.

Step 1: Uninstall Suppteam01@india.com and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Suppteam01@india.com:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Suppteam01@india.com. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Suppteam01@india.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Suppteam01@india.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Suppteam01@india.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for Suppteam01@india.com:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by Suppteam01@india.com.

Ransomware infections and Suppteam01@india.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Suppteam01@india.com FAQ

What is Suppteam01@india.com ransomware and how does it work?

Suppteam01@india.com is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Suppteam01@india.com ransomware infect my computer?

Via several ways.Suppteam01@india.com Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Suppteam01@india.com is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Suppteam01@india.com files?

You can't. At this point the .Suppteam01@india.com files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Suppteam01@india.com files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Suppteam01@india.com ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Suppteam01@india.com" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Suppteam01@india.com files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Suppteam01@india.com ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Suppteam01@india.com ransomware and then remove it without causing any additional harm to your important .Suppteam01@india.com files.

Also, keep in mind that viruses like Suppteam01@india.com ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

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