We received several reports regarding a new ransomware virus currently infecting users worldwide. The ransomware is most likely spread in malicious spam campaigns. We named it email@example.com ransomware virus (or firstname.lastname@example.org files virus) after one of the emails offered by cybercriminals and featured in the ransom note.
|Short Description||Encrypts files on your computer and extorts a ransom fee for their recovery.|
|Symptoms||Your files are encrypted. You see a ransom message that forces you to contact hackers for a decryption tool.|
|Distribution Method||Spam Emails, Email Attachments|
|Detection Tool|| See If Your System Has Been Affected by email@example.com |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss firstname.lastname@example.org.|
|Data Recovery Tool||Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.|
email@example.com Ransomware Virus – Technical Details
Currently, the ransomware is under investigation and there isn’t enough information to analyze the threat in detail. What we know is that it uses the following ransom note:
! YOUR FILES ARE ENCRYPTED !!!
All your files, documents, photos, databases and other important
files are encrypted.
You are not able to decrypt it by yourself! The only method
of recovering files is to purchase an unique private key.
Only we can give you this key and only we can recover your files.
To be sure we have the decryptor and it works you can send an
email firstname.lastname@example.org / email@example.com and decrypt one
file for free. But this file should be of not valuable!
Do you really want to restore your files?
Write to email:
Note. We will update this article as soon as we have enough information.
Remove firstname.lastname@example.org Ransomware Virus
The so-called email@example.com ransomware virus is a threat with highly complex code that corrupts both system settings and valuable data. Affected users are advised to remove all malicious files and objects created by the ransomware. For the purpose, you could use our removal guide that reveals how to clean and secure your system step by step.
- Guide 1: How to Remove firstname.lastname@example.org from Windows.
- Guide 2: Get rid of email@example.com from Mac OS X.
How to Remove firstname.lastname@example.org from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove email@example.com
Step 2: Uninstall firstname.lastname@example.org and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by email@example.com on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by firstname.lastname@example.org there. This can happen by following the steps underneath:
Step 4: Scan for email@example.com with SpyHunter Anti-Malware Tool
Step 5 (Optional): Try to Restore Files Encrypted by firstname.lastname@example.org.
Ransomware infections and email@example.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
If the above link does not work for you and your region, try the other two links below, that lead to the same product:
Get rid of firstname.lastname@example.org from Mac OS X.
Step 1: Uninstall email@example.com and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove firstname.lastname@example.org via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove email@example.com files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as firstname.lastname@example.org, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Step 3 (Optional): Try to Restore Files Encrypted by email@example.com on your Mac.
Ransomware for Mac firstname.lastname@example.org aims to encode all your files using an encryption algorithm which may be very difficult to decode, unless you pay money. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files, but only in some cases. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.