This article provides guide how to remove .SUSPENDED file virus as well as alternative ways to restore corrupted files.
The .SUSPENDED file virus is newly discovered threat that plagues computer users systems. It encrypts target files stored on the infected host and marks them with the .SUSPENDED extension. Afterward, the crypto virus drops a ransom note named !!!RestoreProcess!!!.txt. The message states that all corrupted files can be decrypted with the help of a specific decryption key. In order to obtain the key victims should contact hackers at a given email address ( suspendedfiles@bitmessage.ch ) and pay them $600. The good news is that .SUSPENDED files can be restored by utilizing alternative data recovery methods. Check the guide at the end of the article to see some good and reliable alternatives.
Threat Summary
| Name | .SUSPENDED virus |
| Type | Ransomware, Cryptovirus |
| Short Description | Encrypts target files on the infected computers and asks for a ransom payoff in BitCoins to decrypt the files of victims. |
| Symptoms | Files that store important information are encrypted and marked with the extension .SUSPENDED. A ranom message appears on the PC screen. |
| Distribution Method | Spam Emails, Email Attachments, Executable files |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
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User Experience | Join Our Forum to Discuss .SUSPENDED virus. |
| Data Recovery Tool | Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. |
.SUSPENDED File Virus – Distribution
There are several ways of distribution that may be utilized by hackers behind .SUSPENDED ransomware. The threat is invading systems mainly via email spam messages. Such messages are usually trying to convince you to click a presented link or download attached files. By visiting a compromised web page or opening a file on your PC the ransomware payload is easily triggered as these elements contain the malicious code.
Beware that the email attachments carriers of .SUSPENDED virus payload are usually trusted types of files that you open without hesitation like office documents, text files, images and compressed archives.
A visit to a compromised web page causes an automatic download of the ransomware payload on your computer. Such attacks are called drive-by-download. The technique allows hackers to inject the ransomware payload in various web pages and set them to cause unintended download each time a user lands on the page.
Links to compromised web pages that deliver .SUSPENDED ransomware may be spread on various social media channels and instant messaging services.
.SUSPENDED File Virus – Impact
The .SUSPENDED file virus is designed to compromise computer systems in order to encrypt predefined types of files stored on the drives. That’s why it is classified as data locker ransomware. It is named after the specific extension .SUSPENDED that is appended to each encrypted file.
In order to fulfil the data encryption process, .SUSPENDED crypto virus needs to plague the system. For the purpose once its payload is running on the system it may drop additional malicious files needed for the attack. Then the ransomware is likely to utilize the functionalities of vast number of system registry keys to activate its malicious files and begin the encryption process.
Most of the ransomware infections like .SUSPENDED access the Registry Editor to add specific values under the Run and RunOnce sub-keys as these keys are able to execute all the malicious files associated the threat. So you definitely need to clean the system registry entries in order to remove completely this nasty crypto virus. How to do that is shown in step one of the manual removal below.
Afterward, .SUSPENDED file virus drops a ransom note on the infected host aiming to blackmail victims into paying a ransom for file decryption solution. The message is contained in a text file named !!!RestoreProcess!!!.txt. It reads the following:
All your important files were encrypted on this PC.
All files with .SUSPENDED extension are encrypted.
Encryption was produced using unique private key RSA-1024 generated for this computer.
To decrypt your files, you need to obtain private key + decrypt software.
To retrieve the private key and decrypt software, you need to contact us by email suspendedfiles@bitmessage.ch send us an email your !!!RestoreProcess!!!.txt file and wait for further instructions.
For you to be sure, that we can decrypt your files – you can send us a 1-3 any not very big encrypted files and we will send you back it in a original form FREE.
Price for decryption $600 if you contact us first 72 hours.
Your personal id:
5QDwX38ApBptxAvLONsohcyWyDsZhoeW15GuYzU5
E-mail address to contact us:
suspendedfiles@bitmessage.ch
Reserve email address to contact us:
suspendedfiles@india.com
As it gets clear, hackers expect to contact them at suspendedfiles@bitmessage.ch and transfer them a ransom of $600 probably in Bitcoin. The price $600 is valid only if the sum is transferred within 72 hours as stated in the ransom. However, do not get tricked for the second time. There is no guarantee that hackers have a working solution for your corrupted files. Chances are that you are only going to lose your money without receiving a decryption key.
.SUSPENDED File Virus – Encryption
The encryption is applied only to target types of files not to all files stored on the drives. For the purpose, the ransomware utilizes strong cipher algorithm that modifies completely the original code of all target files. Afterward, corrupted files receive the extension .SUSPENDED and remain completely unusable until a decryption solution is applied. Usually, crypto viruses aim to corrupt files that store valuable information like:
- Documents.
- Videos.
- Images.
- Music.
- Audio files.
- Archives.
In addition to this ,the .SUSPENDED ransomware virus may delete the backups and the shadow volume copies stored on the infected host. This is possible by executing the following commands as an administrator on the victim PC:
→ process call create “cmd.exe /c vssadmin.exe delete shadows /all /quiet & bcdedit.exe /set {default} recoveryenabled no & bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures
How to Remove .SUSPENDED File Virus and Restore Files
Тo remove .SUSPENDED file virus just follow the step-by-step removal guide below which provides both manual and automatic approaches. Due to the complexity of ransomware code, security researchers recommend the help of advanced anti-malware tool that guarantees maximum efficiency.
Once the removal is complete, alternative data recovery approaches could be also found in the guide. They may be useful for the restore of some encrypted files. Be advised to back up all encrypted files to an external drive before you proceed with the recovery process.
Gergana Ivanova
Highly motivated writer with 5+ years of experience writing for ransomware, malware, adware, PUPs, and other cybersecurity-related issues. As a writer, I strive to create content that is based on thorough technical research. I find joy in the process of creating articles that are easy to understand, informative, and useful. Follow me on Twitter (@IRGergana) for the latest in the field of computer, mobile, and online security.
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Step 1: Scan for .SUSPENDED virus with SpyHunter Anti-Malware Tool
Ransomware Automatic Removal - Video Guide
Step 2: Uninstall .SUSPENDED virus and related malware from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully delete most unwanted and malicious programs.
Step 3: Clean any registries, created by .SUSPENDED virus on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by .SUSPENDED virus there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Boot Your PC In Safe Mode to isolate and remove .SUSPENDED virus
Step 5: Try to Restore Files Encrypted by .SUSPENDED virus.
Method 1: Use STOP Decrypter by Emsisoft.
Not all variants of this ransomware can be decrypted for free, but we have added the decryptor used by researchers that is often updated with the variants which become eventually decrypted. You can try and decrypt your files using the instructions below, but if they do not work, then unfortunately your variant of the ransomware virus is not decryptable.
Follow the instructions below to use the Emsisoft decrypter and decrypt your files for free. You can download the Emsisoft decryption tool linked here and then follow the steps provided below:
1 Right-click on the decrypter and click on Run as Administrator as shown below:
2. Agree with the license terms:
3. Click on "Add Folder" and then add the folders where you want files decrypted as shown underneath:
4. Click on "Decrypt" and wait for your files to be decoded.
Note: Credit for the decryptor goes to Emsisoft researchers who have made the breakthrough with this virus.
Method 2: Use data recovery software
Ransomware infections and .SUSPENDED virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
.SUSPENDED virus-FAQ
What is .SUSPENDED virus Ransomware?
.SUSPENDED virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
What Does .SUSPENDED virus Ransomware Do?
Ransomware in general is a malicious software that is designed to block access to your computer or files until a ransom is paid.
Ransomware viruses can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.
How Does .SUSPENDED virus Infect?
Via several ways..SUSPENDED virus Ransomware infects computers by being sent via phishing emails, containing virus attachment. This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
Another way you may become a victim of .SUSPENDED virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to Open ..SUSPENDED virus files?
You can't without a decryptor. At this point, the ..SUSPENDED virus files are encrypted. You can only open them once they are decrypted using a specific decryption key for the particular algorithm.
What to Do If a Decryptor Does Not Work?
Do not panic, and backup the files. If a decryptor did not decrypt your ..SUSPENDED virus files successfully, then do not despair, because this virus is still new.
Can I Restore "..SUSPENDED virus" Files?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..SUSPENDED virus files.
These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How To Get Rid of .SUSPENDED virus Virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program.
It will scan for and locate .SUSPENDED virus ransomware and then remove it without causing any additional harm to your important ..SUSPENDED virus files.
Can I Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer.
Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
Germany - Offizielles Portal der deutschen Polizei
United States - IC3 Internet Crime Complaint Centre
United Kingdom - Action Fraud Police
France - Ministère de l'Intérieur
Italy - Polizia Di Stato
Spain - Policía Nacional
Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Greece - Cyber Crime Unit (Hellenic Police)
India - Mumbai Police - CyberCrime Investigation Cell
Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.
Can You Stop Ransomware from Encrypting Your Files?
Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files.
Can .SUSPENDED virus Ransomware Steal Your Data?
Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it.
In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid.
Can Ransomware Infect WiFi?
Yes, ransomware can infect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.
Should I Pay Ransomware?
No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.
What Happens If I Don't Pay Ransom?
If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.
Can a Ransomware Attack Be Detected?
Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine.
It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.
Do Ransomware Criminals Get Caught?
Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, Interpol and others have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.
About the .SUSPENDED virus Research
The content we publish on SensorsTechForum.com, this .SUSPENDED virus how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.
How did we conduct the research on this ransomware?
Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.
Furthermore, the research behind the .SUSPENDED virus ransomware threat is backed with VirusTotal and the NoMoreRansom project.
To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.
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- Always check "About Us" web page.
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