We have created this instructive article to explain the current options that you, as a victim, have to restore files encrypted by ransomware. These instructions will help you, in case you don’t want to pay any ransom to cybercriminals.
Ransomware viruses have been around for quite some time and with most of them now decryptable the developers of viruses have “learned” their lesson and have created a much stronger encryption scripts than before. So with ransomware evolving, the common user does not really have the capability or the know-how on how he or she can fight back to this menace and restore files without having to go through the painstaking process of paying BitCoins.
This is why, we as a security blog with extensive experience in how such viruses encrypt your data has decided to go over the main methods that you can use to restore data in the event that there is no decryptor that is officially working for the virus at hand.
How Does Ransomware Encrypt Data?
By default, encryption can be explained as “The process of encoding information so that only parties with access to it can read it.”, according to it.ucsf.edu. This basically means that the virus infects your computer after which runs a set of processes which create a copy of the original file and this copy has parts of data replaces with the one from the encryption algorithm used (RSA, AES, etc.).
The original file is then deleted and the virus leaves the file to appear as if it is corrupt. After the encryption is complete the ransom virus generates a decryption key, which can be either Private(symmetric) or public.
The trend nowadays is for crypto viruses to use a combination of both, making the direct decryption even more impossible than it was before unless you have a decryption software which is again, coded by the ransom virus authors. For more information on how encryption exactly works, you can check the related article underneath:
Related: Ransomware Encryption Explained – Why Is It So Effective?
How to Restore Files (Alternative Ways)?
So, having briefly explained what has happened to your information, let us now discuss what you can do to restore files. In this article we have done our research to best provide you with instructions on the different alternative tools that you can use to restore files. Do not consider the methods underneath a 100% solution, but rather something that you can try and it may or may not work. To install some hope in you recovering your information, however, I will say that depending on the virus and the situation, we have received feedback from ransomware victims who used those methods to restore documents and users who were able to restore absolutely every file that was encrypted successfully. Oh yes, and before you start readin about those tools and methods, be advised to read the decription of each method as we have explained where it can be used with maximum effectiveness, since this method is likely to be appropriate for your specific situation. Let us start!
Method 2 - Restore Data via Windows Backup
| Method | Via Windows Backup & System Recovery Services |
| Appropriate Situation | This method is used when your backup has been set up and is active and working and the backed up documents are not deleted. |
| Instructions Difficulty | Easy |
Windows Backup remains to likely be the most popular method that is used when it comes to the recovery of your important data and this is why it is always reccomended to set up Automatic Backup in Windows, because if the ransomware is not that complicated or well-made, it will hot be able to delete your backups. Here is how to recover your backed up documents in Windows:
Step 1: Hit the Windows Button + R key combination to allow for the Run Window to appear:
Step 2: In the Run Window type “ms-settings:windowsupdate” and click on OK:
Step 3: When the Settings are opened, click on the Backup icon:
Step 4: From the Backup page, go to “More Options” to visit the Backup Options page.
Step 5: From the “More Options” menu, click on “Restore documents from a current backup”.
Step 6: From the File History Window, select the documents you want to restore and then click on the restore button in bottom-center:
Method 3 - Restore Files by Using Shadow Explorer (Shadow Copies)
| Method | Via the program Shadow Explorer. |
| Appropriate Situation | This method is used when your backup has been set up, but is NOT active and working , however the backed up files are not deleted. |
| Instructions Difficulty | Easy |
The Shadow Explorer program is a very useful way to check if you have any left-over shadow copies and it can help you restore documents in case the shadow copies of your computer are active, but for some reason, the ransomware virus has disabled Windows Backup and Recovery and you cannot use it in any way.
Step 2: Open and Extract the contents of the .ZIP file:
Step 3: Open the ShadowExplorerPortable folder and double-click on the following file:
Method 4 - Restore Files by Plugging Your Hard Drive to Another Computer
| Method | Via Manually taking out your hard drive and plugging it into another PC, then unlocking it to gain access to your documents. |
| Appropriate Situation | Usually used on viruses which completely lock access to Windows, like Lockscreen viruses or broken viruses that damage Windows in a way. |
| Instructions Difficulty | Hard |
Ransom viruses have evolved the past couple of years and with new infections, like the Petya and GoldenEye viruses, we have definitely started to realize the devastating consequences of the ransomware menace. These types of viruses may not encrypt the objects on your drive, but most of them damage the Master Boot Record, also known as MBR, prevent you from starting Windows. In this case or if you cannot access Windows for other reasons, this theoretical approach may be able to help you effectively.
Step 2: Using the screwdriver, unscrew the case which carries the hard drive. For laptops, you should follow these steps:
Step 3: Remove the hard drive again with the screwdriver. It will look similar to the one on the picture below:
Step 4: Plug-in the hard drive on a secure computer which has an internet connection and Windows installed and screw it in firmly. If connected directly, the hard drive should be detected by the OS as a separate partition, similar to the picture below:
Method 5 - Restore Files by Using a Network Sniffer
| Method | Via the Wireshark Network Sniffer. |
| Appropriate Situation | When the ransomware communicates live with the cyber-criminals to send information about the decryption key to their server. |
| Instructions Difficulty | Very Hard |
The good old network administrator tool, the Wireshark Network Sniffer is coming yet again to help. But to use it, you must have a comprehensive understanding on how to work with network sniffing software, since the approach here is purely theoretical and it works only when ransom viruses send the actual decryption key to the cyber-criminals behind this infection. But to find a string like this in the frames and packets of information, you need to have an understanding on how analyze incoming and ongoing communication information from Sniffer programs. Below, we have tried to explain how you can do this thoeotically, if you feel enthusiastic in trying this method out.
IMPORTANT:For the instructions below to work, you must not remove the ransomware from your computer.
Network sniffing with Wireshark can be performed if you follow these steps:
Step 1: Download and Install Wireshark.
For this tutorial to work, you will require Wireshark to be installed on your computer. It is a widely used network sniffer, and you can download it for free.
Step 2: Run Wireshark and start analyzing packets.
To begin the sniffing process, simply open Wireshark after installing it, after which make sure to click on the type of connection you want to sniff from. In other words, this would be your active connection mode with the internet. In our case, this is the Wi-Fi connection:
Step 3: Find the packet you are looking for.
This is the tricky part because you will surely not know the IP address of the cyber-criminals. However, you may want to filter out the packets by typing different information in the filter above(Method 1). For example, we have typed RSA, in case there is information related to RSA encryption in the packets:
The most effective method, however(Method 2) is to watch the IP addresses and if they are not from your network, analyze all the traffic sent out to them by filtering them out based on different protocols. Here is how to find your network:
If you are using an IPV4 address, the first three octets or digits which are the same as your IP address are your network. If you do not know your IP address, to check your network simply open Command Prompt by typing cmd in Windows Search and then type the “ipconfig /all”. After it does that, go to your active connection (in our case Wi-Fi) and check your Gateway. The Gateway address is basically your network. The principle with IPV6 addresses is rather similar.
Step 4: Find the key:
After you have located the IP address of the cyber-criminals and you have discovered any information sent out from the virus to them, you may find a packet containing the encryption key. It may look like the picture, provided by Nyxcode below:
This key can effectively help you to recover your encrypted information, but be advised that for this to happen you will need to develop a decryptor or have someone do it for you, like a cyber-security expert or a programmer with experience in file encryption.
Ventsislav Krastev
Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.
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Step 1: Scan for ransomware with SpyHunter Anti-Malware Tool
Ransomware Automatic Removal - Video Guide
Step 2: Uninstall ransomware and related malware from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully delete most unwanted and malicious programs.
Step 3: Clean any registries, created by ransomware on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by ransomware there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Boot Your PC In Safe Mode to isolate and remove ransomware
Step 5: Try to Restore Files Encrypted by ransomware.
Method 1: Use STOP Decrypter by Emsisoft.
Not all variants of this ransomware can be decrypted for free, but we have added the decryptor used by researchers that is often updated with the variants which become eventually decrypted. You can try and decrypt your files using the instructions below, but if they do not work, then unfortunately your variant of the ransomware virus is not decryptable.
Follow the instructions below to use the Emsisoft decrypter and decrypt your files for free. You can download the Emsisoft decryption tool linked here and then follow the steps provided below:
1 Right-click on the decrypter and click on Run as Administrator as shown below:
2. Agree with the license terms:
3. Click on "Add Folder" and then add the folders where you want files decrypted as shown underneath:
4. Click on "Decrypt" and wait for your files to be decoded.
Note: Credit for the decryptor goes to Emsisoft researchers who have made the breakthrough with this virus.
Method 2: Use data recovery software
Ransomware infections and ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
ransomware-FAQ
What is ransomware Ransomware?
ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithms to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
What Does ransomware Ransomware Do?
Ransomware in general is a malicious software that is designed to block access to your computer or files until a ransom is paid.
Ransomware viruses can also damage your system, corrupt data and delete files, resulting in the permanent loss of important files.
How Does ransomware Infect?
Via several ways.ransomware Ransomware infects computers by being sent via phishing emails, containing virus attachment. This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
Another way you may become a victim of ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to Open .ransomware files?
You can't without a decryptor. At this point, the .ransomware files are encrypted. You can only open them once they are decrypted using a specific decryption key for the particular algorithm.
What to Do If a Decryptor Does Not Work?
Do not panic, and backup the files. If a decryptor did not decrypt your .ransomware files successfully, then do not despair, because this virus is still new.
Can I Restore ".ransomware" Files?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .ransomware files.
These methods are in no way 100% guaranteed that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How To Get Rid of ransomware Virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti-malware program.
It will scan for and locate ransomware ransomware and then remove it without causing any additional harm to your important .ransomware files.
Can I Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer.
Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
Germany - Offizielles Portal der deutschen Polizei
United States - IC3 Internet Crime Complaint Centre
United Kingdom - Action Fraud Police
France - Ministère de l'Intérieur
Italy - Polizia Di Stato
Spain - Policía Nacional
Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Greece - Cyber Crime Unit (Hellenic Police)
India - Mumbai Police - CyberCrime Investigation Cell
Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.
Can You Stop Ransomware from Encrypting Your Files?
Yes, you can prevent ransomware. The best way to do this is to ensure your computer system is updated with the latest security patches, use a reputable anti-malware program and firewall, backup your important files frequently, and avoid clicking on malicious links or downloading unknown files.
Can ransomware Ransomware Steal Your Data?
Yes, in most cases ransomware will steal your information. It is a form of malware that steals data from a user's computer, encrypts it, and then demands a ransom in order to decrypt it.
In many cases, the malware authors or attackers will threaten to delete the data or publish it online unless the ransom is paid.
Can Ransomware Infect WiFi?
Yes, ransomware can infect WiFi networks, as malicious actors can use it to gain control of the network, steal confidential data, and lock out users. If a ransomware attack is successful, it could lead to a loss of service and/or data, and in some cases, financial losses.
Should I Pay Ransomware?
No, you should not pay ransomware extortionists. Paying them only encourages criminals and does not guarantee that the files or data will be restored. The better approach is to have a secure backup of important data and be vigilant about security in the first place.
What Happens If I Don't Pay Ransom?
If you don't pay the ransom, the hackers may still have access to your computer, data, or files and may continue to threaten to expose or delete them, or even use them to commit cybercrimes. In some cases, they may even continue to demand additional ransom payments.
Can a Ransomware Attack Be Detected?
Yes, ransomware can be detected. Anti-malware software and other advanced security tools can detect ransomware and alert the user when it is present on a machine.
It is important to stay up-to-date on the latest security measures and to keep security software updated to ensure ransomware can be detected and prevented.
Do Ransomware Criminals Get Caught?
Yes, ransomware criminals do get caught. Law enforcement agencies, such as the FBI, Interpol and others have been successful in tracking down and prosecuting ransomware criminals in the US and other countries. As ransomware threats continue to increase, so does the enforcement activity.
About the ransomware Research
The content we publish on SensorsTechForum.com, this ransomware how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.
How did we conduct the research on this ransomware?
Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.
Furthermore, the research behind the ransomware ransomware threat is backed with VirusTotal and the NoMoreRansom project.
To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.
As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.
How to recognize trustworthy sources:
- Always check "About Us" web page.
- Profile of the content creator.
- Make sure that real people are behind the site and not fake names and profiles.
- Verify Facebook, LinkedIn and Twitter personal profiles.
hola yoseph , a mi tambien me sucedio lo mismo.. con esa extension si logras recuperarlos avisame de igual manera yo te mantengo al tanto.. mi correo es rikeistner@gmail.com
how to decrypt ((hoop)) ext. please
.corona encrypted files anyone knows someway? Thanks
A mi me infectaron con .gcyi
como solucionar a mis archivos se anexaron .ssoi, asi alguien puede darme pautas para recuperar los archivos
como recuperar extensão .wdlo???
Hola quería saber si podes ayudar hace 3 dias me entro un virus se llama .gtys me imcripto todas las fotos y videos de mis hijo unico lugar donde lo tenia era en mi compu No me deja ni ver los video y fotos.
bom dia, sou fabiola meu not foi infectado pelo voom coloquei os arquivos em um drive e formatei o not e agora como faço pra recuperar os arquivos?
Hola, tambien fui infectada en todos mis archivos con .gtys y con .hajd simultaneamente, alguien conoce de alguna solución?.
Gracias y saludos.
Buenas tardes:
Se pueden recuperar los archivos infectados con la extension *.jhgn
Agradecere mucho su ayuda, gracias
Oi! os meus arquivos foram infectados, e estão com a extensão bbnm. Tem como recupera-los?
My files are encrypt with .DFWE ransomware now i clear it but my files are still unusable and not responding to associate program. Please suggest me a better way to decrypt them. IT also halt my windows defender program and not security app is running on windows 10.
Buenas noches, mi computadora esta infectada con el virus .fefg alguien sabe como descriptarlo ?
Mes fichiers sont cryptées avec .iiof. Si jamais vous avez quelqu’un la bonne solution, vous aurez toute ma gratitude parce que des importants photos (JPG) films personnels (MP4) documents (DOCX ou PDF) sont actuellement inutilisable et ça représente le travail de toute une vie.
Buen día, mi PC fué infectada por la extensión .piton, saqué el virus de mi PC pero la extensión sigue en todos mis archivos, qué puedo hacer para recuperarlos?
All my files are encrypted with a new .VVEO extension
And they told me to check if I have an online key then it is impossible to restore
Even with the software they recommended to decode it doesn’t work
I am attaching the letter the hackers left me
ATTENTION!
Don’t worry, you can return all your files!
All your files like pictures, databases, documents and other important are encrypted with the strongest encryption and unique key.
The only method of recovering files is to purchase a decrypt tool and a unique key for you.
This software will decrypt all your encrypted files.
What guarantees do you have?
You can send one of your encrypted files from your PC and we will decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:we.tl/t-qh3zK3eowM
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you will never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get an answer more than 6 hours.
Buen dia……una consulta…….Todos mis archivos están encriptados con extension .CCZA al final de todos los archivos….. ¿que me puede aconsejar primero para desinfectar del virus mi computadora y luego recuperar mis archivos….por favor?… gracias
sir my files are infected by .bbnm Ransomeware the virus has been removed but the are not decrypting can u guide me pls those are only memory of my family
Bom dia meu notebook foi infectado com um ransoware com extensão .bbnm e gostaria de desincrytar alguns arquivos importantes. Alguém pode me ajudar ?