THREAT REMOVAL

CryptoJacky Ransomware – Remove and Restore Your Data

This article will help you remove CryptoJacky ransomware absolutely. Follow the ransomware removal instructions at the end of the article.

CryptoJacky is a ransomware cryptovirus. After your files get encrypted, they will become inaccessible. Malware researchers have discovered that the AES encryption algorithm is being used for the locking the files. The CryptoJacky cryptovirus will leave a ransom note with demands for payment, which is written in Spanish. Keep on reading to see how you could try to potentially restore some of your data.

Threat Summary

NameCryptoJacky
TypeRansomware
Short DescriptionThe ransomware encrypts files on your computer and displays a ransom message afterward.
SymptomsThe ransomware will encrypt your files and display a ransom message in the Spanish language after the encryption process is complete.
Distribution MethodSpam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss CryptoJacky.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

CryptoJacky Ransomware – Spread

CryptoJacky ransomware could spread its infection via different methods. The payload file that executes the malicious script for this ransomware, which in turn infects your computer system, is seen circling the Web space since a few days ago. Here is a sample with such a file, submitted to the VirusTotal service.

CryptoJacky ransomware might also distribute its payload file on social media and file-sharing networks. Freeware found on the Web can be presented as helpful but could also hide the malicious script for this cryptovirus. Don’t open files right after you have downloaded them, especially if they come from dubious sources like links and emails. Instead, you should scan them beforehand. Run a scan with a security tool, while also checking the size and signatures of the files for anything unusual. You should read the tips for ransomware prevention thread in the forum.

CryptoJacky Ransomware – Description

CryptoJacky ransomware is also a cryptovirus. The original name for it or the one found in its code is cryptoJacky v2.0, suggesting that this isn’t the first iteration of the ransomware. After your files get encrypted, a ransom message will show up. Judging by that message, it is presumable that the ransomware is targeted at Spanish speaking users, but it is not excluded to hit other ones, as well. Malware researchers have reported that the virus uses aescrypt.exe for its encryption process, which is basically the AES encryption algorithm.

CryptoJacky ransomware could make entries in the Windows Registry to achieve persistence, and even might launch and repress processes inside the Windows Operating System. Some entries are designed in a way that will start the virus automatically with each boot of Windows.

The ransom note will appear when the encryption process finishes. As discovered by the malware researcher Jiri Kropac, the note is written in the Spanish language and provides details about what the ransom price is, along with other instructions about what the ransomware developers want from you to recover your files. The note’s text is split into two messages, displayed in an error / notification windows. You can view the initial ransom message that loads after file encryption process, right here:

That is the first part of the message and it reads:

Ransom_ph! ha detectado actividad inmoral en sus hábitos online y/o en su equi- po, siendo así me he visto en la obligación de retener sus archivos personales. Si usted desea comprar la contraseña para recuperar el control de los mismos, sirva- se seguir las intrucciones cliqueando en el archivo “ransom-instructions” que se- rá creado en el escritorio para tal fin. Nota: son tres íconos los que se crearán, si alguno no apareciera, por favor haga click con el botón derecho del mousey seguidamente en actualizar.

The message states that some kind of illegal or immoral activity is being performed and that’s why your files are encrypted. The message points to the next file with the instructions for unlocking your files, called “ransom-instructions”.

The instructions file looks like this:

The text on it reads the following:

Para comprar la contraseña haga click en el ícono “ransom-payment”. Una vez abierto el link seleccione arriba del cuadro “list” y luego en la columna de la izquierda la opción con la que va a pagar, en la derecha seleccione bitcoins. Cliquee “Find the best rate”. Vaya a alguno de los sitios que aparecerán a la derecha y compre EUR 250 de bitcoins a la siguiente dirección (con click dere- cho y luego pegar será ingresada donde quiera): lH7YGm35zVJWU4GrqZ2nq4kDvXNfkwfhxd
Una vez hecho el pago hágamelo saber enviandome un correo a la siguiente dirección: ransom_ph@mail2noble.com
Siendo así, le será enviada la contraseña.
Haga click en “ransom of files” e ingrésela.-

The instructions for the CryptoJacky ransomware state that your files are encrypted and that you need to pay a ransom of 250 euros to get them back. You are given an email address for contact and a Bitcoin address for where to send the payment. You should NOT in any circumstance pay the cybercriminals. Your files may not get restored, and nobody could give you a guarantee for that. Furthermore, giving money to these criminals will likely motivate them to create more ransomware or do other criminal acts.

For the time being there is no list available with file extensions that the CryptoJacky ransomware seeks to encrypt, but files with the following extensions are the most logical to be encrypted:

→.bmp, .doc, .docm, .docx, .jpeg, .jpg, .mp3, .pdf, .ppt, .pptx, .rtf, .sql, .tiff, .txt, .xls, .xlsx

All files that will get encrypted by the CryptoJacky virus are likely to get a unified extension appended to every one of them, but for the moment that is unknown.

The CryptoJacky cryptovirus is very likely to erase the Shadow Copies from the Windows operating system by utilizing the following command:

→vssadmin.exe delete shadows /all /Quiet

Continue to read and check out what kinds of ways you can try to potentially restore some of your files.

Remove CryptoJacky Ransomware and Restore Your Data

If your computer got infected with the CryptoJacky ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided down below.

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Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove CryptoJacky from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove CryptoJacky

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall CryptoJacky and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by CryptoJacky on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by CryptoJacky there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for CryptoJacky with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by CryptoJacky.

Ransomware infections and CryptoJacky aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of CryptoJacky from Mac OS X.


Step 1: Uninstall CryptoJacky and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to CryptoJacky:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to CryptoJacky. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to CryptoJacky. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove CryptoJacky via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as CryptoJacky. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for CryptoJacky:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by CryptoJacky.

Ransomware infections and CryptoJacky aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


CryptoJacky FAQ

What is CryptoJacky ransomware and how does it work?

CryptoJacky is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does CryptoJacky ransomware infect my computer?

Via several ways.CryptoJacky Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of CryptoJacky is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .CryptoJacky files?

You can't. At this point the .CryptoJacky files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .CryptoJacky files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by CryptoJacky ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".CryptoJacky" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .CryptoJacky files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of CryptoJacky ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate CryptoJacky ransomware and then remove it without causing any additional harm to your important .CryptoJacky files.

Also, keep in mind that viruses like CryptoJacky ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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