An infection with the Datahelp@iran.ir ransomware virus leads to serious system security issues and the corruption of valuable files. This removal guide presents detailed instructions on how to remove Datahelp@iran.ir ransomware and how to potentially restore encrypted files.
Datahelp@iran.ir Email Address
As identified by security researchers, the Datahelp@iran.ir email address is related to several strains of the vicious STOP ransomware. This ransomware is a nasty threat that has been lurking across the web for a few years. The Datahelp@iran.ir virus is designed to corrupt essential system settings with the goal to pass through several attack stages.
At first, the ransomware contaminates essential system settings in order to evade detection and hide its malicious files. Beware that Datahelp@iran.ir ransomware establishes malicious entries under major registry keys like RUN and RUNONCE so that it can become able to launch its malicious files every time you start your infected system. Finally, the virus extorts a ransom fee from victims.
Datahelp@iran.ir Ransomware
Datahelp@iran.ir ransomware is an email address that is used in the ransom note of STOP ransomware. STOP ransomware is a crypto infection that attacks Windows operating systems. The variants that were reported to be assocaited with Datahelp@iran.ir hackers’ email have recently appeared on the malware scene. At this point these strains are Hets virus, Msop virus, Zobm virus and Rote virus. They all implement identical infection pattern.The spread of Datahelp@iran.ir ransomware is likely to be realized via techniques like spam emails, email attachments, hacked web pages, and corrupted freeware installers. Since the malspam is a propagation technique that enables hackers to spread their malicious code via massive email spam campaigns, they often prefer it to the other mentioned techniques. For the settlement of malspam, cybercriminals usually embed malicious code in files of common types.
Among the most popular Windows file types that are used by malware are executable files, documents and other Microsoft Office files, application files, script files, PDFs, temporary files and other.
Zobm, Rote, Msop, Hets File Extensions
All initial malicious changes performed by the ransomware enable it to reach the encryption stage. During this stage, the ransomware launches a built-in cipher module to corrupt personal files. Specific folders are scanned for commonly used types of files as they are likely to store valuable user data. Every time a target file is detected, its code is transformed via a strong cipher algorithm. As a result of encryption, corrupted files receive the malicious extension .hets, .zobm, .rote or .msop depending on the variant that has infected your computer system.
Threat Summary
| Name | Datahelp@iran.ir |
| File Extension | .hets, .zobm, .rote or .msop |
| Type | Ransomware, Cryptovirus |
| Short Description | The ransomware encrypts files on your computer system and demands a ransom to be paid to allegedly recover them. |
| Symptoms | The Datahelp@iran.ir STOP ransomware will encrypt your files by appending a malicious extension to them. Then it will demand a ransom fee for their recovery. |
| Ransom Demanding Note | _readme.txt |
| Distribution Method | Spam Emails, Email Attachments |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
|
User Experience | Join Our Forum to Discuss Datahelp@iran.ir. |
Datahelp@iran.ir Virus – More Details
Unfortunately, encrypted files remain inaccessible after encryption. The malicious file extension (.hets, .zobm, .rote or .msop) may appear at the end of document, music, project, database, image, video, backup, archive, and audio files.
In fact, the end goal of Datahelp@iran.ir ransomware is to blackmail its victims into paying a ransom fee to hackers who stand behind the attacks. A ransom note file called _readme.txt informs that the decryption of corrupted files can be realized after a payment of $490 – $980 ransom fee. The full content of this file can be seen below:
ATTENTION!
Don’t worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-7YSRbcuaMa
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that’s price for you is $490.
Please note that you’ll never restore your data without payment.
Check your e-mail “Spam” or “Junk” folder if you don’t get answer more than 6 hours.To get this software you need write on our e-mail:
datarestorehelp@firemail.ccReserve e-mail address to contact us:
datahelp@iran.irYour personal ID:
You should NOT under any circumstances contact cybercriminals or pay any ransom sum to them. This action does not guarantee the recovery of your encrypted files.
At this point, STOP ransomware strains associated with Datahelp@iran.ir email address are not decryptable by Michael Gillespie or Emsisoft free decryption tools. However, as soon as we notice security researchers’ announcement about an update that supports the decryption of Datahelp@iran.ir STOP ransomware variants we will update this article with information on how to decrypt files for free.
How to Remove Datahelp@iran.ir Ransomware
The so-called Datahelp@iran.ir virus is a threat with highly complex code that heavily damages essential system settings and valuable files. So the only way to use your infected computer in a secure way again is to remove all malicious files and objects created by the ransomware. For the purpose, you should complete a specific Datahelp@iran.ir removal guide. The ransomware removal guide that follows reveals how to clean the virus from the system – manually and automatically. If you don’t feel quite comfortable with the manual steps, it will be better to download the presented advanced anti-malware tool as it will do the job for you.
In the event that you want to attempt to restore encrypted files check step five – Try to Restore files encrypted by Datahelp@iran.ir ransomware that reveals reliable alternative data recovery methods. We remind you that copies of all encrypted files should be kept on an external drive. This measure will prevent their inevitable loss.
Gergana Ivanova
Highly motivated writer with 5+ years of experience writing for ransomware, malware, adware, PUPs, and other cybersecurity-related issues. As a writer, I strive to create content that is based on thorough technical research. I find joy in the process of creating articles that are easy to understand, informative, and useful. Follow me on Twitter (@IRGergana) for the latest in the field of computer, mobile, and online security.
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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.
As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.
How to recognize trustworthy sources:
- Always check "About Us" web page.
- Profile of the content creator.
- Make sure that real people are behind the site and not fake names and profiles.
- Verify Facebook, LinkedIn and Twitter personal profiles.
About the Datahelp@iran.ir Research
The content we publish on SensorsTechForum.com, this Datahelp@iran.ir how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.
How did we conduct the research on this ransomware?
Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.
Furthermore, the research behind the Datahelp@iran.ir ransomware threat is backed with VirusTotal and the NoMoreRansom project.
To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.
References
1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware
- Guide 1: How to Remove Datahelp@iran.ir from Windows.
- Guide 2: Get rid of Datahelp@iran.ir from Mac OS X.
How to Remove Datahelp@iran.ir from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Datahelp@iran.ir
1. Hold Windows Key + R.
2. The "Run" Window will appear. In it, type "msconfig" and click OK.
3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
4. When prompted, click on "Restart" to go into Safe Mode.
5. You can recognise Safe Mode by the words written on the corners of your screen.
Step 2: Uninstall Datahelp@iran.ir and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.
2. In the field type in "appwiz.cpl" and press ENTER.
3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by Datahelp@iran.ir on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Datahelp@iran.ir there. This can happen by following the steps underneath:
1. Open the Run Window again, type "regedit" and click OK.
2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for Datahelp@iran.ir with SpyHunter Anti-Malware Tool
1. Click on the "Download" button to proceed to SpyHunter's download page.
2. After you have installed SpyHunter, wait for it to update automatically.
3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.
4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.
Video Guide for Automatic and Fast Removal
Step 5 (Optional): Try to Restore Files Encrypted by Datahelp@iran.ir.
Ransomware infections and Datahelp@iran.ir aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
1. Download the recommended Data Recovery software by clicking on the link underneath:
Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)
Get rid of Datahelp@iran.ir from Mac OS X.
Step 1: Uninstall Datahelp@iran.ir and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
2. Find Activity Monitor and double-click it:
3. In the Activity Monitor look for any suspicious processes, belonging or related to Datahelp@iran.ir:
4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Datahelp@iran.ir. If you find it, right-click on the app and select “Move to Trash
”.
6. Select Accounts, after which click on the Login Items preference.
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Datahelp@iran.ir. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Datahelp@iran.ir via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
1: Click on "Go" and Then "Go to Folder" as shown underneath:
2: Type in "/Library/LauchAgents/" and click Ok:
3: Delete all of the virus files that have similar or the same name as Datahelp@iran.ir. If you believe there is no such file, do not delete anything.
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 3 (Optional): Try to Restore Files Encrypted by Datahelp@iran.ir.
Ransomware infections and Datahelp@iran.ir aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
1. Download the recommended Data Recovery software by clicking on the link underneath:
Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
Datahelp@iran.ir FAQ
What is Datahelp@iran.ir ransomware and how does it work?
Datahelp@iran.ir is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
How does Datahelp@iran.ir ransomware infect my computer?
Via several ways.Datahelp@iran.ir Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.
This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.
Another way, you may become a victim of Datahelp@iran.ir is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to open .Datahelp@iran.ir files?
You can't. At this point the .Datahelp@iran.ir files are encrypted. You can only open them once they are decrypted.
Decryptor did not decrypt my data. What now?
Do not panic and backup the files. If a decryptor did not decrypt your .Datahelp@iran.ir files successfully, then do not despair, because this virus is still new.
One way to restore files, encrypted by Datahelp@iran.ir ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.
How Do I restore ".Datahelp@iran.ir" files (Other Methods)?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Datahelp@iran.ir files.
These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How do I get rid of Datahelp@iran.ir ransomware virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Datahelp@iran.ir ransomware and then remove it without causing any additional harm to your important .Datahelp@iran.ir files.
Also, keep in mind that viruses like Datahelp@iran.ir ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.
What to Do If nothing works?
There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:
- Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
- Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
- Also, check if some of the files that were encrypted it can be re-downloaded from the web.
- Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
- You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.
More tips you can find on our forums, where you can also asks any questions about your ransomware problem.
How to Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
- Germany - Offizielles Portal der deutschen Polizei
- United States - IC3 Internet Crime Complaint Centre
- United Kingdom - Action Fraud Police
- France - Ministère de l'Intérieur
- Italy - Polizia Di Stato
- Spain - Policía Nacional
- Netherlands - Politie
- Poland - Policja
- Portugal - Polícia Judiciária
- Greece - Cyber Crime Unit (Hellenic Police)
- India - Mumbai Police - CyberCrime Investigation Cell
- Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.