THREAT REMOVAL

.emilysupp Files Virus – How to Remove and Restore Files

This article has been created in order to explain what is the .emilysupp ransomware and how to remove it from your computer and restore encrypted files.

The .emilysupp files virus is the type of ransomware which is from the GlobeImposter family of viruses. The ransomware aims to encrypt the files on your computer after which it drops a ransom note file, called Read_Me.html and also encrypts the files on your computer adding the .emilysupp file extension. The ransomware virus aims to get victims to pay a hefty ransom fee in BitCoin and gives a deadline of 12 hours to do so. Otherwise it threatens to delete the decryption key. If your computer has been infected by the .emilysupp files virus, we advise that you read this article to learn how to remove the .emilysupp files virus from your computer and how to restore files, encrypted by it.

Threat Summary

Name .emilysupp Ransomware
Type Ransomware, Cryptovirus
Short Description A variant of GlobeImposter family of ransomware viruses. The malware aims to encrypt the files and gives 12 hours to pay ransom to decrypt them.
Symptoms Your files are encrypted with the added .emilysupp file suffix. A ransom note, called Read_Me.html is also dropped.
Distribution Method Spam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss .emilysupp Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.emilysupp Files Virus – Spread

The .emilysupp files virus may infect victims via several methods, the primary of which has been reported to be conducted via spammed e-mail messages. Such e-mails may contain deceptive claims that they are legitimate and contain important documents, for example:

  • Invoices.
  • Receipts.
  • Banking statements.
  • PayPal account activation forms.

In addition to this, the virus may also be spread as a result of being uploaded on websites, pretending to be a legitimate type of file, while patiently waiting for you to download it. The files it pretends to be are usually often downloaded or sought after programs, like:

  • Installers for different software.
  • License activators.
  • Online software cracks.
  • Patches.
  • Key generators.

.emilysupp Files Virus – More Information & Activity

The .emilysupp ransomware virus is a part of the GlobeImposter family of viruses. These infections aim to make your files unable to be opened while in the same time, they give the possibility to pay ransom to get them back. To reach it’s end goal, that is to get you to pay a “fee” in Bitcoin, the .emilysupp files virus performs series of activities, that begin with the malware having to drop it’s malicious files on your PC. These files may be under different names and often reside in the following Windows Directories:

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Temp%
  • %Roaming%

The files dropped by the .emilysupp ransomware infection may be under different file names, often completely random ones or names that pretend to be legitimate programs of Windows, like Notepad, Paint, etc.

After having it’s files dropped, the .emilysupp files variant of GlobeImposter may start to create mutexes on the infected computer and perform techniques that result in obtaining administrator priviledges. Among the activities of this ransomware may be to create value entries in the following Windows registry sub-keys. This may result in the malware starting to run automatically when you log in Windows. The sub-keys that are targeted for this may be the Run and RunOnce keys, with the following locations:

→ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

In addition to modifying the registry sub-keys, the .emilysupp files virus may start to perform other actions on the victim’s computer. It may delete the volume shadow copies and disable system recovery in Windows to prevent you from recovering your files via backup by executing the following commands in Windows Command Prompt without you even noticing:

→ sc stop VVS
sc stop wscsvc
sc stop WinDefend
sc stop wuauserv
sc stop BITS
sc stop ERSvc
sc stop WerSvc
cmd.exe /C bcdedit /set {default} recoveryenabled No
cmd.exe /C bcdedit /set {default} bootstatuspolicy ignoreallfailures
C:\Windows\System32\cmd.exe” /C vssadmin.exe Delete Shadows /All /Quiet

The final action after encrypting your files for this infection is to drop it’s Read_Me.html file, that displays the following ransom note:

.emilysupp Files Virus – Encryption Process

The main method of encryption performed by this GlobeImposter ransomware variant is to first exclude system folders of Windows from encryption so that you can pay the ransom. To do this the .emilysupp virus has a whitelist of folders, which the malware skips from encrypting. Other than that, the .emilysupp ransomware encrypts the following types of files which may be important to you:

  • Documents.
  • Videos.
  • Images.
  • Archives.
  • Audio files.
  • Files, used by often installed programs.

Once the virus has finished encrypting your files, it may set the .emilysupp file extension to the files, which may result in the files starting to appear like the image below shows:

Remove .emilysupp Files Virus and Restore Encoded Files

In order for you to get rid of this ransomware virus, we advise that you follow the automatic or manual removal instructions blow. They have been created in order to help you delte this ransomware infection based on how much experience and time you have. The best method for deletion according to security experts however still remains to be the usage of an advanced anti-malware software. Such program will effectively help you remove this software automatically by scanning for it’s malicious objects. In additon to this, it also aims to ensure that future protection is also available in real-time.

If you want to restore files, that have been encrypted by this ransomware virus, we do advise that you try out the alternative file recovery methods underneath in step “2. Restore files, encrypted by .emilysupp Ransomware”. They may not be a 100% guarantee that you will be able to recover all fo the encrypted files, but they may help you recover most of the data.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove .emilysupp Ransomware from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove .emilysupp Ransomware

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall .emilysupp Ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by .emilysupp Ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .emilysupp Ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .emilysupp Ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by .emilysupp Ransomware.

Ransomware infections and .emilysupp Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of .emilysupp Ransomware from Mac OS X.


Step 1: Uninstall .emilysupp Ransomware and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to .emilysupp Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .emilysupp Ransomware. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .emilysupp Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .emilysupp Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .emilysupp Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for .emilysupp Ransomware:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by .emilysupp Ransomware.

Ransomware infections and .emilysupp Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


.emilysupp Ransomware FAQ

What is .emilysupp Ransomware ransomware and how does it work?

.emilysupp Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .emilysupp Ransomware ransomware infect my computer?

Via several ways..emilysupp Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .emilysupp Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..emilysupp Ransomware files?

You can't. At this point the ..emilysupp Ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..emilysupp Ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .emilysupp Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..emilysupp Ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..emilysupp Ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .emilysupp Ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .emilysupp Ransomware ransomware and then remove it without causing any additional harm to your important ..emilysupp Ransomware files.

Also, keep in mind that viruses like .emilysupp Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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