This article has been created in order to explain what is the NetSupport Manager Trojan and how to remove this malware completely from your computer.
The NetSupport Manager Trojan is a newly discovered dangerous Trojan that infects computers and can manipulate the system configuration. It contains advanced functionality which allows hackers to easily take over control of the machines. Our removal guide features a detailed explanation of the Trojan’s mechanisms of operation, as well as instructions on restoring the infected computers from the infections.
Threat Summary
| Name | NetSupport Manager Trojan |
| Type | Trojan Horse Virus |
| Short Description | Silently infects the target machines and modifies key applications and system services. |
| Symptoms | The user may not experience any signs of infiltration. |
| Distribution Method | Malicious web links, Malicious Files, Malicious E-Mails |
| Detection Tool |
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User Experience | Join Our Forum to Discuss NetSupport Manager Trojan. |
The NetSupport Manager Trojan is a dangerous malware which is based on a legitimate software which called NetSupport Manager. The hackers have hijacked the legitimate tool an integrated it in a Trojan — the malware is not associated in any way to the product or the company behind NetSupport Manager. The application is used to activate a remote control feature in the machine.
The criminals behind the Trojan have organized a phishing attack campaign — the virus code is embedded in macro-infected Microsoft Word documents. When opened it will display a fake Norton Life Lock notification which reads that the contents is protected and that they need to enable the built-in macros to view it. There are two scenarios which proceed from this interaction:
- Correct Key Entry — The correct key in the captured samples is the upper/lowercase letter C. This will start the infection.
- Invalid Entry — When a wrong password is entered the virus will not initiate.
In order to receive these files there are several possible distribution techniques, among which there are some of the popular ones:
- Phishing Emails — The hackers can send out email notifications which will include the malicious documents.
- Hosted Sites and Pages — The macro-infected documents can be uploaded to various hacker-controlled sites, download portals and landing pages.
- File-Sharing Networks — They are usually BitTorrent trackers or other similar networks where popular legitimate and fake data is shared.
- Malware Bundles — The NetSupport Manager Trojan can be integrated in application installers of popular software which is often installed by end users.
- Social Networks and Online Communities — The hackers can use fake identities in order to share the files. This can be in social networks, chat rooms, forums and etc.
In all of these cases when the virus infection is started one of the first actions which will be started is the setup of the virus engine as a persistent threat. The legitimate NetSupport Manager software will be installed and the virus engine will configure it so that the hackers can remotely login to the compromised systems. This is done by using a local script execution which will reconfigure the system accordingly and also deploy any other malware modules.
Other malicious actions which are run by the Trojan include Windows Registry Changes which can create new entries or modify existing ones in the system. This is especially dangerous as it can lead to many issues such as performance problems, data loss and unexpected errors. When the system changes are made the users will face greater difficulty when trying to use manual removal methods — it is advised that a professional-grade anti-spyware solution is used.
Common Trojan operations include the following actions:
- Information Gathering — The main engine can collect sensitive information related to the identity of the users and/or their machine. A hardware parts report can be generated and used to create an unique ID for each contaminated host.
- Malware Delivery — The Trojan can be used to install additional threats to the computers. This includes common malware such as ransomware, hijackers and cryptocurrency miners.
- Remote Control — The main engine can be used to take over control of the computers.
Remove NetSupport Manager Effectively from Windows
In order to fully get rid of this Trojan, we advise you to follow the removal instructions underneath this article. They are made so that they help you to isolate and then delete the NetSupport Manager Trojan either manually or automatically. If manual removal represents difficulty for you, experts always advise to perform the removal automatically by running an anti-malware scan via specific software on your PC. Such anti-malware program aims to make sure that the NetSupport Manager is fully gone and your Windows OS stays safe against any future malware infections.
Martin Beltov
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
Follow Me:
- Guide 1: How to Remove NetSupport Manager Trojan from Windows.
- Guide 2: Get rid of NetSupport Manager Trojan on Mac OS X.
- Guide 3: Remove NetSupport Manager Trojan in Google Chrome.
- Guide 4: Erase NetSupport Manager Trojan from Mozilla Firefox.
- Guide 5: Uninstall NetSupport Manager Trojan from Microsoft Edge.
- Guide 6: Remove NetSupport Manager Trojan from Safari.
- Guide 7: Eliminate NetSupport Manager Trojan from Internet Explorer.
- Guide 8: Disable NetSupport Manager Trojan Push Notifications in Your Browsers.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
About the NetSupport Manager Trojan Research
The content we publish on SensorsTechForum.com, this NetSupport Manager Trojan how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.
How did we conduct the research on NetSupport Manager Trojan?
Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the NetSupport Manager Trojan threat is backed with VirusTotal https://www.virustotal.com/gui/home/upload.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.
References
1.Browser Redirect – What Is It?
2.Adware Is Malicious, and It Uses Advanced Techniques to Infect
3.The Thin Red Line Between Potentially Unwanted Programs and Malware
4.The Pay-Per-Install Affiliate Business – Making Millions out of Adware
5.Malicious Firefox Extensions Installed by 455,000 Users Blocked Updates
How to Remove NetSupport Manager Trojan from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove NetSupport Manager Trojan
Step 2: Uninstall NetSupport Manager Trojan and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by NetSupport Manager Trojan on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by NetSupport Manager Trojan there. This can happen by following the steps underneath:
1. Open the Run Window again, type "regedit" and click OK.
2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.
3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for NetSupport Manager Trojan with SpyHunter Anti-Malware Tool
1. Click on the "Download" button to proceed to SpyHunter's download page.
2. After you have installed SpyHunter, wait for it to update automatically.
3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.
4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.
Video Removal Guide for NetSupport Manager Trojan (Windows).
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Get rid of NetSupport Manager Trojan from Mac OS X.
Step 1: Uninstall NetSupport Manager Trojan and remove related files and objects
1.Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
2. Find Activity Monitor and double-click it:
3.In the Activity Monitor look for any suspicious processes, belonging or related to NetSupport Manager Trojan:
4.Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.
5.In the Applications menu, look for any suspicious app or an app with a name, similar or identical to NetSupport Manager Trojan. If you find it, right-click on the app and select “Move to Trash”.
6: Select Accounts, after which click on the Login Items preference.
Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to NetSupport Manager Trojan. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.
7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove NetSupport Manager Trojan via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
1: Click on "Go" and Then "Go to Folder" as shown underneath:
2: Type in "/Library/LauchAgents/" and click Ok:
3: Delete all of the virus files that have similar or the same name as NetSupport Manager Trojan. If you believe there is no such file, do not delete anything.
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove NetSupport Manager Trojan files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as NetSupport Manager Trojan, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Video Removal Guide for NetSupport Manager Trojan (Mac)
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Remove NetSupport Manager Trojan from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2:Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Erase NetSupport Manager Trojan from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Uninstall NetSupport Manager Trojan from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Remove NetSupport Manager Trojan from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the NetSupport Manager Trojan will be removed.
Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups
Eliminate NetSupport Manager Trojan from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications caused by NetSupport Manager Trojan from Your Browsers.
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings.
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".
NetSupport Manager Trojan FAQ
What is NetSupport Manager Trojan?
The NetSupport Manager Trojan threat is adware or browser redirect virus. It may slow your computer down siginficantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.
The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.
What are the symptoms of NetSupport Manager Trojan?
There are several symptoms to look for when this particular threat and also unwanted apps in general are active:
Symptom #1: Your computer may become slow and has poor performance in general.
Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.
Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.
Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.
Symptom #5: You see suspicious processes running in your Task Manager.
If you see one or more of those symptoms, then security experts reccomend that you check your computer for viruses.
What types of Unwanted Programs are there?
According to most malware researchers and cyber-security experts, the threats that can currently affect your Mac can be the following types:
- Rogue Antivirus programs.
- Adware.
- Browser hijackers.
- Clickers.
- Fake optimizers.
What to do if I have a "virus" like NetSupport Manager Trojan?
Do not panic! You can easily get rid of most adware or unwanted program threats by firstly isolating them and then removing them from your browser and computer. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many anti-malware apps out there that you can choose from. SpyHunter is one of the reccomended anti-malware apps, that can scan your computer for free and detect any viruses, tracking cookies and unwanted adware apps and eliminate them quickly. This saves time when compared to doing the removal manually.
How to secure my passwords and other data from NetSupport Manager Trojan?
With few simple actions. First and foremost, it is imperative that you follow these steps:
Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.
Step 2: Change all of your passwords, starting from your e-mail passwords.
Step 3: Enable two-factor authentication for protection of your important accounts.
Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.
Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.
Step 6: Change your Wi-Fi password.
Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.
Step 8: Install anti-malware software with real-time protection on every device you have.
Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.
If you follow these reccomendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.
More tips you can find on our website, where you can also ask any questions and comment underneath the articles about your computer problems. We will try to respond as fast as possible.
