THREAT REMOVAL

.purge File Virus – Remove + Recover Files (July 2017)

A blog post, created to help you remove .purge file ransomware and restore files that have been encrypted with the .purge file extension.

A ransomware virus pretending to be the notorious Purge ransomware, discovered back in August, 2016 has been reported to infect users via multiple methods and encrypt their files after which add the same file extension as the older virus – .purge. The ransomware then drops a completely different ransom note than the original purge in which demands are made to conduct a ransom payoff to the cyber-criminals and successfully recover the encrypted files.

Threat Summary

NamePurge
TypeRansomware, Cryptovirus
Short DescriptionPretends to be the original Purge ransomware. Encrypts files and then adds a lock screen which is unlockable.
SymptomsFiles are encrypted with the .purge file extension and a lockscreen is added, demanding $250 to be paid as a ransom.
Distribution MethodSpam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Purge.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

How Does Purge Ransomware Spread

In order to infect as many users as it’s resources allow it, the Purge ransomware virus can be present in different forms online. The most widely used method which accounts to over 80% of the ransomware infections out there Is via spammed e-mail messages which have malicious e-mail attachments embedded within them. Such attachments may be actually loaders or other infection type of files that may cause additional damage to the computer of the user.

The content of the e-mails may only pretend to be legitimate. Usually fake e-mail topics are used, like:

  • “PayPal Receipt.”
  • “Bank Account Has been Suspended.”
  • “Invoice.”
  • “Delivery Confirmation Notice.”

The messages themselves may contain e-mail attachments which may resemble to be Microsoft Office documents as well as pictures or other types of legitimate files, the user may be tricked into opening. These files may have obfuscation layer of code to hide this Purge ransomware variant from the computer from the user.

New Purge Ransomware Analysis

When the victim opens the infection file on his computer, he immediately becomes infected by this ransomware virus. The infection files are usually located in the system Windows folders, like:

  • %Temp%
  • %Windows%
  • %AppData%
  • %Roaming%
  • %User’s Profile%

These files may usually contain several different types of names:

  • Completely random names (A-Z, a-z, 0-9).
  • Names that are the same as legitimate Windows processes.
  • Names that pretend to be a program or a game.

After dropping it’s malicious files, Purge Ransomware may modify the registry editor of the infected computer, more specifically target the Run and RunOnce sub-keys, which have the following locations:

→ HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

In these Windows registry entries, multiple different registry values with custom data in them are created to run the malicious executables of Purge ransomware on the computer of the victim when Windows starts up.

In addition to this activity, Purge ransomware may also delete the Shadow Volume Copies of the infected computers. This is achievable by running the vssadmin command as an administrator in Windows:

Purge Ransomware Encryption Process

For the file encryption, the virus may use an AES encryption algorithm, the decryption for which may take significant time to crack. The only exception to this is if the virus has it’s master key embedded in it’s code or other flaws and exploits that may allow experts to reverse-engineer it.

In addition to this, the virus may also use a technology known by many as CBC-mode (cipher block chaining). This mode aims to make the encrypted files on your computer Tamper – resistant. As soon as you try to directly decrypt the files, they may break indefinitely, if Purge ransomware uses this mode. And what is worse, there is no way to notify you of this issue.

After the encryption process has completed, similar to other ransomware viruses, Purge adds a ransom note, with the following content:

YOUR FILES ARE ENCRYPTED
All your files have been encrypted by Purge Ransomware! but dont worry. i wont delete them.
All you got to do is pay 250 USD to get your files back. after purchase.
type the code in the box and press the Decrypt button. if failed to make purchase.
your files will NOT deleted. but they will be encrypted until purchase. so dont freak.
i am a kind ransomware. i wont delete the files
Thank you
button “I PAID NOW GIVE ME MY FILES BACK”

For the encryption, Purge targets documents, audio files, videos, photos, archives and many file types that are often used. After the encryption process is completed, the ransomware adds the .purge file extension to the files encrypted by it:

Remove Purge Ransomware and Restore Encrypted Files

Before beginning the actual removal process of this ransomware virus, we recommend that you focus on backing your files up, just in case. To do this, you need to unlock the lockscreen of the virus first, by typing “TotallyNotStupid” in the code box. Then, you can proceed into removing this threat preferably by following the instructions in the steps below. Ofcourse, manuall removal will work for you, but since Purge ransomware creates multiple different types of mutexes and interferes with System processes of Windows, it is better to use a ransomware-specific removal tool, experts advise.

If you want to restore your files, we recommend staying away from direct decryption tools. If you have backed up the encrypted files, you should try alternative methods that go around direct decryption, like the ones we have suggested I step “2. Restore Files Encrypted by Purge” below. They are not 100% effective, but are created to help you restore as many files as it is possible via them.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Purge from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Purge

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Purge and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Purge on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Purge there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Purge with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Purge from Mac OS X.


Step 1: Uninstall Purge and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Purge:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Purge. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Purge. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Purge via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Purge. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Purge from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Purge from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Purge from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Purge from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Purge will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Purge from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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