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Remove Matrix Ransomware and Restore Files


A ransomware virus dubbed Matrix was found. The name comes from the email that is used for contacting the cybercriminals who are spreading it, namely – matrix9643@yahoo.com. The malware uses the free command line tool GnuPG for encrypting your files. Malware researcher Rommel Joven has made the discovery of one of the first samples. The ransom message appears afterward, and is written in bsoth Russian and English. To see how to remove this ransomware and if you can try to restore some of your data, read the whole article.

Threat Summary

Name Matrix Ransomware
Type Ransomware, Cryptovirus
Short Description The ransomware encrypts your files and deem them unusable.
Symptoms The ransomware will encrypt your data while adding the extension .matrix. Then it will display a ransom note with instructions for payment in the English and Russian languages.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

User Experience Join Our Forum to Discuss Matrix Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Matrix Ransomware – Update May 2018

Matrix ransomware continues to evolve. The ransom note is now named “#What_Wrong_With_Files#.rtf” and is displayed right here below:

The ransom note states the following:


Your documents, databases, backups, network folders and other important files are encrypted with RSA-2048 and AES-128 ciphers.

More information about the RSA and AES can be found here:

It means that you will not be able to access them anymore until they are decrypted with your personal decryption key! Without your personal key and special software data recovery is impossible! If you will follow our instructions, we guarantee that you can decrypt all your files quickly and safely!


You really want to restore your files? Please write us to the e-mails:


In subject line of your message write your personal ID:

From the ransom note we gather that this Matrix variant uses RSA 2048 bit and AES 128 bit encyption algorithms, but that is not yet confirmed. No matter the algorithms, files are indeed encrypted. Another variant that looks exactly the same might not encrypt files but instead add the extension “.[RestoreFile@qq.com].MTXLOCK” to the files.

Adding to that, the virus also uses the following two new email addresses for contact:

  • RestoreFile@yahoo.com
  • RestoreFile2018@gmail.com

The new version of Matrix does not keep a log console anymore. Thus, the threat is now spread in more ways than just manual distribution, such as via the Remote Desktop Protocol. In the screenshot down here you can see the detection of the new payload file of the virus on the VirusTotal service:

This new variant of the Matrix cryptovirus does not change the names of files in any way. Although a new variant has been spotted which is designed in the same way as everything detailed above, but does not encrypt files and only adds the extension “.[RestoreFile@qq.com].MTXLOCK” to all files.

Matrix Ransomware – Update April 2018

Matrix ransomware appears to have a couple new variants circling the Web. They are almost identical to the original one described in this article, but more email addresses are given to contact the cybercriminals. One can differentiate between the old and new variants according to the emails used. For the newer 2018 vriants, the emails are the following:

  • RestorFile@tutanota.com
  • RestoreFile@protonmail.com
  • RestoreFile@qq.com
  • Files4463@tuta.io
  • Files4463@protonmail.ch
  • Files4463@gmail.com

Some victums from Brazil were reported to have been hit around the 15th of April with different samples of the Matrix ransomware, which have the following emails given for contacting the cybercriminals inside the corresponding ransom note messages:

  • oken@tutanota.com
  • oken5@naver.com
  • oken80@yahoo.com

Matrix Ransomware – Update November 2017

Recently, the Matrix Ransomware has been seen spreading with malvertising campaigns, mainly via the RIG Exploit Kit. The following two vulnerabilities are being exploited:

  • Flash (CVE-2015-8651)
  • Internet Explorer (CVE-2016-0189)

Infected computers will have their files encrypted, with the .pyongyan001@yahoo.com extension appended to them.

Matrix Ransomware – Infection Spread

Matrix ransomware can spread its infection in various ways. The most common of these ways is through a payload file. If you download the file and execute it, the malicious script will get executed and will infect your computer. You can see the analysis of the executable file containing the payload on the VirusTotal website right here:


Matrix ransomware could be spreading its payload file around social media networks and services for file sharing. The malicious payload script inside might be spread in different files. Lots of freeware and bundled programs could be presented as useful but hide the entry point for this ransomware. Refrain from opening files from suspicious sources such as emails or links, especially after you download them. Beforehand, you should do a scan with a security tool and check their size and signatures for anything that seems suspicious. Read the tips for preventing ransomware from the corresponding forum topic.

Matrix Ransomware – Technical Information

The Matrix ransomware is also a cryptovirus. The malware researcher Rommel Joven has discovered one of the first samples of it in the wild.

Recently, more and more samples were discovered by another malware researcher Jakub Kroustek, which also contain the following image with ransom instructions:

The message on that image state the following:

This operating system and all of important data was locked due to the violation of the federal laws of the United States of America! (Article 1, Section 8, Clause 8; Article 202; Article 210 of the Criminal Code of U.S.A provides for a deprivation of liberty for four to twelve years.)

Following violations were detected: Your IP address was used to visit websites containing pornography, child pornography, zoophilia and child abuse. Your computer also contains video files with pornographic content, elements of violence and child pornography! This computer is aimed to stop your illegal activity.

To unlock your files you have to pay the penalty!

You have only 96 hours to pay the penalty, otherwise you will be arrested!

You must pay the penalty through Bitcoin Wallet. To pay the penalty and unlock you data, you should send the following code:
[REDACTED] to our agent e-mails: thematrixhasyou9643@yahoo.com or cremreihanob1979@yandex.ru You will receive all necessaryy instructions!


That message is very similar to one that has been seen in the past in multiple other ransomware viruses and tech support scams with the theme “YOUR COMPUTER HAS BEEN BLOCKED“.

Matrix ransomware could create entries in the Windows Registry to achieve persistence. These registry entries are designed to make the virus start automatically with each boot of the Windows Operating System.

After your files are encrypted, a ransom note will appear inside of a file named matrix-readme.rtf or matrix-readme.hta. That note contains the demands of the cybercriminals for unlocking your files.

You can see the contents from the .rtf and .hta files down here:


The ransom note in English reads the following:

Attention! All your files was encrypted!
To decrypt the files, You have to should send the following code:
ID- [Redacted] to e-mail address: matrix9643@yahoo.com
Then You will receive all necessary instructions.
All the attempts of decryption by yourself will result only in irrevocable loss of your data.
If you still want to try to decrypt them by yourself please make a backup at first because the
decryption will become impossible in case of any changes inside the files.
If you did not receive the answer from the aforecited email for more thon 24 heurs (and only in this case!), use the reserve e-mail address:

The same note in the Russian language:


It reads the following:

Внимание! Все Ваши файлы были зашифрованы.
Чтобы расшифровать uх, Вам необходимо оmnравить код:
на электронный адрес: matrix9643@yahoo.com
Далее в ответном письме вы получите все необходuмые uнструкцuu.
Попыmки расшифровать самостоятельно не прuведут ни k чему, kроме безвозвратной
nотери информацuи.
Если вы всë же хоmиmе попыmаmься, то предварительно сделайте резервные коnиu
файлов, uначе в случае uх измененuя расшифровка станет невозможной ни при каkuх
Если вы не nолучили ответа по вышеуkазанному адресу в течение 24 часов (и тольkо в
этом случае!), воспользуйmесь резервной почтой:

There are two emails that are given for contacting the crooks. You should NOT even think of paying or reaching the cybercriminals. This will only support them financially, and nobody can give you a guarantee that your files will get decrypted after paying.

The Matrix ransomware encrypts files, but the encryption algorithm that is used is currently not known. A list with all file extensions that the virus searches to encrypt is not yet available. The free command line tool GnuPG is used for encrypting the files according to Rommel Joven.

All encrypted files will receive the extension .matrix to them, after the encryption process is complete.

The Matrix cryptovirus erases the Shadow Volume Copies from the Windows operating system by using the command given here:

→vssadmin.exe delete shadows /all /Quiet

The ransomware also uses the following command:

→cipher /W:[Drive Letter]:\

That command is for completely erasing all data about files that were already deleted. This means that if the command is executed properly, it will erase that data and Recovery Data Software might not work into restoring it. Read further to find out what restoration methods you can try to recover some of your files.

Remove Matrix Ransomware and Restore .matrix Files

If your computer got infected with the Matrix ransomware virus, you should have some experience in removing malware. You should get rid of this ransomware as fast as possible before it can have the chance to spread further and infect more computers. You should remove the ransomware and follow the step-by-step instructions guide given below. To see ways that you can try to recover your data, see the step titled 2. Restore files encrypted by Matrix.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

About the Matrix Ransomware Research

The content we publish on SensorsTechForum.com, this Matrix Ransomware how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific malware and restore your encrypted files.

How did we conduct the research on this ransomware?

Our research is based on an independent investigation. We are in contact with independent security researchers, and as such, we receive daily updates on the latest malware and ransomware definitions.

Furthermore, the research behind the Matrix Ransomware ransomware threat is backed with VirusTotal and the NoMoreRansom project.

To better understand the ransomware threat, please refer to the following articles which provide knowledgeable details.


1. How to Recognize Spam Emails with Ransomware
2. How Does Ransomware Encryption Work?
3. How to Decrypt Ransomware Files
4. Ransomware Getting Greedier and Bigger, Attacks Increase by 40%
5. 1 in 5 Americans Victim of Ransomware

Windows Mac OS X

How to Remove Matrix Ransomware from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Matrix Ransomware


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows Key + R.

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Matrix Ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Matrix Ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Matrix Ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Matrix Ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Guide for Automatic and Fast Removal

Step 5 (Optional): Try to Restore Files Encrypted by Matrix Ransomware.

Ransomware infections and Matrix Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on the top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Step 6: How to Restore Files Encrypted by Ransomware (Video Guide)

Windows Mac OS X

Get rid of Matrix Ransomware from Mac OS X.

Step 1: Uninstall Matrix Ransomware and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Matrix Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Matrix Ransomware. If you find it, right-click on the app and select “Move to Trash


6. Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Matrix Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7. Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Matrix Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Matrix Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for Matrix Ransomware:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by Matrix Ransomware.

Ransomware infections and Matrix Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Matrix Ransomware FAQ

What is Matrix Ransomware ransomware and how does it work?

Matrix Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Matrix Ransomware ransomware infect my computer?

Via several ways.Matrix Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Matrix Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Matrix Ransomware files?

You can't. At this point the .Matrix Ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Matrix Ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Matrix Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Matrix Ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Matrix Ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Matrix Ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Matrix Ransomware ransomware and then remove it without causing any additional harm to your important .Matrix Ransomware files.

Also, keep in mind that viruses like Matrix Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Reports may be responded to in different timeframes, depending on your local authorities.

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