Security reports indicate that a new iteration of the Matrix ransomware has been identified processing the victim files with the .ITLOCK extension.
Our article provides an overview of the virus operations and it also may be helpful in attempting to remove the virus.
Threat Summary
| Name | Matrix Ransomware |
| Type | Ransomware, Cryptovirus |
| Short Description | The ransomware encrypts files by placing the .ITLOCK extension on your computer system and demands a ransom to be paid to allegedly recover them. |
| Symptoms | The ransomware will encrypt your files and leave a ransom note with payment instructions. |
| Distribution Method | Spam Emails, Email Attachments |
| Detection Tool |
See If Your System Has Been Affected by malware
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Malware Removal Tool
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User Experience | Join Our Forum to Discuss Matrix Ransomware. |
| Data Recovery Tool | Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive. |
Matrix Ransomware – Distribution Tactics
The .ITLOCK Matrix ransomware variant is a new custom variant that is derived from the well-known virus family. As such we presume that the hackers are going to use the typical distribution tactics like previous iterations. As there is a fairy low number of found infections we presume that the captured samples are test versions or the initial limited release.
A typical infection will make use of phishing email messages that are designed to imitate well-known Internet sites or services that the users might use. The criminals often use templates for password reset notifications, software updates and other messages that require some kind of a user interaction. The malicious files can be directly attached or linked in the body contents.
Matrix ransomware infections can also be caused by interacting with fake download sites which are created in a similar way. They can impersonate the vendor download pages of well-known applications or use other social engineering techniques.
Matrix ransomware strains be embedded in infected payload carriers of which there are two popular types:
- Documents — There are many examples that can be used to cause infections utilizing the most common types: spreadsheets, presentations, rich text documents and databases. Upon opening them the victim user will be shown a notification box asking them to enable the built-in scripts. If this is done the macros will trigger the ransomware deployment.
- Application Installers — A similar technique is the inclusion of the virus code in hacker-modified setup files of popular software. They are distributed using the same tactics used by the hackers to solitary virus files.
Both the Matrix ransomware files and its many carrier forms can be spread on various file-sharing networks like BitTorrent. They are frequently used to distribute pirate content or image files of Linux distributions.
Large-scale infections can be caused by the upload of dangerous web browser plugins, alternatively known as hijackers or redirects. They are made compatible with the most popular web browsers and are uploaded to their respective repositories. They are accompanied by elaborate descriptions with promises of enhancing the software — adding new functionality or optimizing the already existing base. Fake user reviews and developer credentials are employed to further convince the victims into installing them. When this is done the built-in code will reconfigure the software into redirecting the users to a hacker-controlled page, the most important settings are altered: the default home page, new tabs page and search engine. Following this the virus will be deployed.
Matrix Ransomware – In-Depth Analysis
The .ITLOCK Matrix ransomware follows the typical behavior pattern used by previous versions. This means that the modular framework can be fine tuned to follow different patterns depending on the exact campaign. Usually the first module that is run afterwards is the data harvesting component. Depending on its configuration it can hijack data that can be used by the hackers to optimize the attacks — a report on the installed hardware components, user settings and operating system values. Additional information can be extracted which can be used to expose the identity of the victims by revealing their name, address, location, interests and any stored account credentials. The information may be collected and sent to the operators automatically or archived in a secure location and accessed at a later stage.
This data can then be processed by another module called stealth protection which can scan the victim system for any security software or services that can interfere with the correct virus execution. This is usually done by using signatures to scan for anti-virus engines, sandbox environments and virtual machine hosts. Their real-time engines can be bypassed or the software completely deleted.
When these two components have finished execution the Matrix ransomware the main engine will have complete control of the victim system. This leads to the ability to cause various system modifications including the following:
- Persistent Installation — The main engine can be installed in a persistent way. The results from this action are that it will be started automatically once the users power on their systems. This action can prevent certain system processes and user-installed applications from running properly. In some cases this can also prevent access to the recovery boot menu.
- Windows Registry Changes — Matrix ransomware samples may be programmed to modify the Windows Registry entries belonging both to user-installed applications and the operating system itself. This can cause a significant drop in performance and make the infected systems very unstable. Certain services or functions can become unusable.
- Files Manipulation — One of the most common consequences of having a Matrix ransomware infections is the deletion of Shadow Volume Copies and Restore Points which makes recovery more difficult.
If configured so some Matrix ranasomware can lead to a Trojan infection. The default behavior is for the malicious engine to download and execute a client instance. It will set up a secure connection to a hacker-controlled server. It allows the hacker operators to take over control of the infected victims, steal their files and spy on the victims.
Other modules can be added as desired depending on the hacker configuration.
Matrix Ransomware – Encryption Process
Matrix ransomware strains engage in the typical encryption behavior. It will process user data according to a built-in list of target file type extensions. An example list can target the following file types:
- Archives
- Backups
- Databases
- Images
- Music
- Videos
As a result all victim files will be renamed with the .ITLOCK extension. A generic ransomware note will be created in a file called !ITLOCK_README!.rtf which will blackmail the victims into paying the criminals a fee for “restoring their files”. In reality they will ignore the infected hosts and just take the money.
Advanced versions can also lead to a deployment of a lockscreen which will actively block the ability to use the computer until the infection is completely removed.
Remove Matrix Ransomware and Restore .ITLOCK Files
If your computer system got infected with the Matrix ransomware virus, you should have a bit of experience in removing malware. You should get rid of this ransomware as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the ransomware and follow the step-by-step instructions guide provided below.
Note! Your computer system may be affected by Matrix Ransomware and other threats.
Scan Your PC with SpyHunter
SpyHunter is a powerful malware removal tool designed to help users with in-depth system security analysis, detection and removal of Matrix Ransomware.
Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter’s malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
To remove Matrix Ransomware follow these steps:
Boot Your PC Into Safe Mode
1. For Windows XP, Vista and 7.
2. For Windows 8, 8.1 and 10.
Fix registry entries created by malware and PUPs on your PC.For Windows XP, Vista and 7 systems:
1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:
– For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.
– For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.
3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.
4. Log on to your computer using your administrator account
While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.
Step 1: Open up the Start Menu.
Step 2: Click on the Power button (for Windows 8 it is the little arrow next to the “Shut Down” button) and whilst holding down “Shift” click on Restart.
Step 3: After reboot, a blue menu with options will appear. From them you should choose Troubleshoot.
Step 4: You will see the Troubleshoot menu. From this menu choose Advanced Options.
Step 5: After the Advanced Options menu appears, click on Startup Settings.
Step 6: From the Startup Settings menu, click on Restart.
Step 7: A menu will appear upon reboot. You can choose any of the three Safe Mode options by pressing its corresponding number and the machine will restart.
Some malicious scripts may modify the registry entries on your computer to change different settings. This is why cleaning your Windows Registry Database is recommended. Since the tutorial on how to do this is a bit long and tampering with registries could damage your computer if not done properly you should refer and follow our instructive article about fixing registry entries, especially if you are unexperienced in that area.
Find files created by Matrix Ransomware
1. For Windows 8, 8.1 and 10. 2. For Windows XP, Vista, and 7.For Newer Windows Operating Systems
Step 1:
On your keyboard press + R and write explorer.exe in the Run text box and then click on the Ok button.
Step 2:
Click on your PC from the quick access bar. This is usually an icon with a monitor and its name is either “My Computer”, “My PC” or “This PC” or whatever you have named it.
Step 3:
Navigate to the search box in the top-right of your PC’s screen and type “fileextension:” and after which type the file extension. If you are looking for malicious executables, an example may be “fileextension:exe”. After doing that, leave a space and type the file name you believe the malware has created. Here is how it may appear if your file has been found:
N.B. We recommend to wait for the green loading bar in the navination box to fill up in case the PC is looking for the file and hasn’t found it yet.
For Older Windows Operating Systems
In older Windows OS’s the conventional approach should be the effective one:
Step 1:
Click on the Start Menu icon (usually on your bottom-left) and then choose the Search preference.
Step 2:
After the search window appears, choose More Advanced Options from the search assistant box. Another way is by clicking on All Files and Folders.
Step 3:
After that type the name of the file you are looking for and click on the Search button. This might take some time after which results will appear. If you have found the malicious file, you may copy or open its location by right-clicking on it.
Now you should be able to discover any file on Windows as long as it is on your hard drive and is not concealed via special software.
Use SpyHunter to scan for malware and unwanted programs
Scan your PC and Remove Matrix Ransomware with SpyHunter Anti-Malware Tool and back up your data
1. Install SpyHunter to scan for Matrix Ransomware and remove them.2. Scan with SpyHunter, Detect and Remove Matrix Ransomware.
Back up your data to secure it from malware in the future.It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter’s EULA, Privacy Policy and Threat Assessment Criteria.
Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to update automatically.
Step 1: After the update process has finished, click on the ‘Malware/PC Scan’ tab. A new window will appear. Click on ‘Start Scan’.
Step 2: After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the ‘Next’ button.
Step 3: If any threats have been removed, it is highly recommended to restart your PC.
Back up your data to secure it against attacks in the future
IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data with a cloud backup solution and insure your files against any type of loss, even from the most severe threats. We recommend you to read more about it and to download SOS Online Backup .
Martin Beltov
Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.
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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.
As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.
How to recognize trustworthy sources:
- Always check "About Us" web page.
- Profile of the content creator.
- Make sure that real people are behind the site and not fake names and profiles.
- Verify Facebook, LinkedIn and Twitter personal profiles.
- Guide 1: How to Remove Matrix Ransomware from Windows.
- Guide 2: Get rid of Matrix Ransomware from Mac OS X.
How to Remove Matrix Ransomware from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Matrix Ransomware
Step 2: Uninstall Matrix Ransomware and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:
Follow the instructions above and you will successfully uninstall most programs.
Step 3: Clean any registries, created by Matrix Ransomware on your computer.
The usually targeted registries of Windows machines are the following:
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
- HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
- HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
You can access them by opening the Windows registry editor and deleting any values, created by Matrix Ransomware there. This can happen by following the steps underneath:
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.
Step 4: Scan for Matrix Ransomware with SpyHunter Anti-Malware Tool
Step 5 (Optional): Try to Restore Files Encrypted by Matrix Ransomware.
Ransomware infections and Matrix Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
Get rid of Matrix Ransomware from Mac OS X.
Step 1: Uninstall Matrix Ransomware and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Matrix Ransomware via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
→ ~/Library/LaunchAgents
/Library/LaunchDaemons
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 3 (Optional): Try to Restore Files Encrypted by Matrix Ransomware.
Ransomware infections and Matrix Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.
Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.
Matrix Ransomware FAQ
What is Matrix Ransomware ransomware and how does it work?
Matrix Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.
Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.
How does Matrix Ransomware ransomware infect my computer?
Via several ways.Matrix Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.
This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.
After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.
Another way, you may become a victim of Matrix Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.
How to open .Matrix Ransomware files?
You can't. At this point the .Matrix Ransomware files are encrypted. You can only open them once they are decrypted.
Decryptor did not decrypt my data. What now?
Do not panic and backup the files. If a decryptor did not decrypt your .Matrix Ransomware files successfully, then do not despair, because this virus is still new.
One way to restore files, encrypted by Matrix Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.
How Do I restore ".Matrix Ransomware" files (Other Methods)?
Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Matrix Ransomware files.
These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.
How do I get rid of Matrix Ransomware ransomware virus?
The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Matrix Ransomware ransomware and then remove it without causing any additional harm to your important .Matrix Ransomware files.
Also, keep in mind that viruses like Matrix Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.
What to Do If nothing works?
There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:
- Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
- Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
- Also, check if some of the files that were encrypted it can be re-downloaded from the web.
- Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
- You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.
More tips you can find on our forums, where you can also asks any questions about your ransomware problem.
How to Report Ransomware to Authorities?
In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:
Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:
- Germany - Offizielles Portal der deutschen Polizei
- United States - IC3 Internet Crime Complaint Centre
- United Kingdom - Action Fraud Police
- France - Ministère de l'Intérieur
- Italy - Polizia Di Stato
- Spain - Policía Nacional
- Netherlands - Politie
- Poland - Policja
- Portugal - Polícia Judiciária
- Greece - Cyber Crime Unit (Hellenic Police)
- India - Mumbai Police - CyberCrime Investigation Cell
- Australia - Australian High Tech Crime Center
Reports may be responded to in different timeframes, depending on your local authorities.
