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Remove MS-Malware-Support.com Successfully

“MS-Malware-Support.com” is the domain of a fake tech support website that has an official Microsoft logo. There can be a browser extension or a PUP installed on compromised computer. The user may be constantly redirected to the domain and unable to get out of it or the browser. There might also be pop-ups appearing, that support the scam, and lying to the user to try and make him call a phone number for Support. The site features a fake “Toll-Free” number.

NameMS-Malware-Support.com
TypeTech Support Scam
Short DescriptionTries to trick users into thinking that their system is infected with malware and has other issues. Features a fake phone number.
SymptomsThe site is imitating an official Microsoft affiliate support website with pop-ups claiming that users must call a number to remove viruses and fix issues found on their computer. Fake chat prompting to call the number.
Distribution MethodFreeware Installers, Suspicious Sites, Browser Redirects
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by MS-Malware-Support.com
User ExperienceJoin our forum to discuss about MS-Malware-Support.com.

ms-malware-support-official-site-matt-folson

MS-Malware-Support.com – Distribution

The PUP and the browser extension that support the “MS-Malware-Support.com” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.

In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “MS-Malware-Support.com”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will get into the computer.

Other ways of getting infected are by opening malicious sites and spam emails or downloading malicious e-mail attachments, clicking on various pop-ups and banners containing malicious code.

MS-Malware-Support.com – More About It

MS-Malware-Support.com” is a domain of a fake tech support website. It looks like a site designed to help users by cleaning their computers from malware. It states that your computer is infected with different malware and viruses, has become slow and has other issues. It also claims to be able to remove them if you call the “toll free” phone number “888-672-9445”.

If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”, who goes by the name of Matt Folson so he can scan your computer for malware-related problems and supposedly fix them. I assure you, there is no such employee working for Microsoft, as that is just a fictional personality created to support the scam. The same name and picture were used in a similar scam, hosted on the Loading-system32.net domain, which had lots of intrusive fake error pop-ups.

A funny thing you might not notice is their comment section, which is currently “closed”. It was in fact never opened, because it’s just a picture with 7 comments:

ms-malware-support-official-site-matt-folson-comments-fake-image

The truth is that this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other ill-intended reasons.

This scam is to known to be run from several IP addresses and many different domains. The domain names usually contain “Urgent Support” in their names and the most commonly known IP addresses are the following:
• 54.69.204.226
• 52.10.3.88
• 54.64.0.108
• 52.28.223.70
• 52.69.151.85

MS-Malware-Support.com” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.

Remove MS-Malware-Support.com Completely

To remove “MS-Malware-Support.com” manually from your computer, be sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.

First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:

1. Restore the settings in your browser

1. Remove MS-Malware-Support.com from your browser and restart it.

Remove a toolbar from Mozilla Firefox and reset itRemove a toolbar from Google Chrome and reset it. Remove an add-on from Internet Explorer and reset it. Remove an extension from Safari and reset it.

Step 1:Remove Firefox Add-ons

Start Mozilla Firefox Open the menu window

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Select the “Add-ons” icon from the menu

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Select MS-Malware-Support.com and click “Remove

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After MS-Malware-Support.com is removed, restart Mozilla Firefox by closing it from the red “X” in the top right corner and start it again.

Step 2: Reset Firefox

IMPORTANT: Before resetting Firefox make sure you back up all your saved passwords within the browser in case you forget them.

Right-click on Firefox on its icon in the taskbar and click New Private Window to enter private browsing.

Type about:support in your address bar.

Click on the ‘Refresh Firefox’ and accept any prompts from Firefox to save your old data before resetting.

Start Google Chrome and Open the drop menu

Step 1: Remoove Google Chrome Extensions

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  • Move the cursor over “Tools” and then from the extended menu choose “Extensions
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  • From the opened “Extensions” menu locate MS-Malware-Support.com and click on the garbage bin icon on the right of it.
  • uninstall-fig9

  • After MS-Malware-Support.com is removed, restart Google Chrome by closing it from the red “X” in the top right corner and start it again.
  • Step 2: Reset Google Chrome

    IMPORTANT: Before resetting Google Chrome make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on the Chrome taskbar icon and then choose ‘New Incognito Window’. This will start Chrome without any home pages.

    Type chrome://settings/resetProfileSettings and then click on the ‘Reset’ button.

    Step 1: Remove add-ons from Internet Explorer

    Start Internet Explorer:

  • Click “‘Tools’ to open the drop menu and select ‘Manage Add-ons’
  • uninstall-fig10

  • In the ‘Manage Add-ons’ window, make sure that in the first window ‘Add-on Types’, the drop menu ‘Show’ is on ‘All add-ons’
  • uninstall-fig11

    Select MS-Malware-Support.com to remove, and then click ‘Disable’. A pop-up window will appear to inform you that you are about to disable the selected toolbar, and some additional toolbars might be disabled as well. Leave all the boxes checked, and click ‘Disable’.

    uninstall-fig12

    After MS-Malware-Support.com has been removed, restart Internet Explorer by closing it from the red ‘X’ in the top right corner and start it again.

    Step 2: Reset Internet Explorer

    IMPORTANT: Before resetting Internet Explorer make sure you back up all your saved passwords within the browser in case you forget them.

    Right-click on Internet Explorer’s icon and choose Start In-Private Browsing.

    Click the gear leaver icon in the top right side of IE and choose Internet Options from the drop-down menu.

    Click on the Advanced Tab after which click the ‘Reset’ button. Wait a little for the ticks to complete and you should be fine.

    Step 1: Remove Safari extensions

    Start Safari

    Open the drop menu by clicking on the sprocket icon in the top right corner.
    uninstall-fig13

    From the drop menu select ‘Preferences’
    In the new window select ‘Extensions’
    Click once on MS-Malware-Support.com
    Click ‘Uninstall’

    uninstall-fig14

    A pop-up window will appear asking for confirmation to uninstall MS-Malware-Support.com. Select ‘Uninstall’ again, and the MS-Malware-Support.com will be removed.

    Step 2: Reset Safari

    IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

    Start Safari and then click on the gear leaver icon.

    Click the Reset Safari button and you will reset the browser.

    2. Remove MS-Malware-Support.com with SpyHunter Anti-Malware Tool

    2. Remove MS-Malware-Support.com with SpyHunter Anti-Malware Tool

    1. Install SpyHunter to scan for and remove MS-Malware-Support.com.3. Scan with SpyHunter to Detect and Remove MS-Malware-Support.com.
    Step 1: Click here to go to SpyHunter’s download instruction page.
    Step 2: Guide yourself by the download instructions provided for each browser.
    Step 3: After you have installed SpyHunter, wait for it to automatically update.

    pets-by-myway-ads-virus

    Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
    pets-by-myway-ads-virus
    Step2: After SpyHunter has finished scanning your PC for any MS-Malware-Support.com files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
    pets-by-myway-ads-virus
    Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

    3. Remove MS-Malware-Support.com with Malwarebytes Anti-Malware.

    3. Remove MS-Malware-Support.com with Malwarebytes Anti-Malware

    1. Install Malwarebytes Anti-Malware to scan for and remove MS-Malware-Support.com. 2. Scan your PC with MalwareBytes to remove all MS-Malware-Support.com associated files automatically.
    Step 1: Download Malwarebytes by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on ‘Next’ on the following 4 steps that will appear afterwards and after that click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button and check the ‘Launch MalwareBytes AntiMalware’ check box.
    Step 1: Launch MalwareBytes if you havent launched it after install.
    Step 2: Wait for the software to update and then click on the blue ‘Scan Now’ button. If it doesnt start updating automatically, click on the blue ‘Update Now’ highlighted text.
    pets-by-myway-ads-virus

    Step 3: At this point, after clicking the ‘Scan Now’ button, the system should start scanning your PC. It may take a while but be patient – it is worth it.
    pets-by-myway-ads-virus
    Step 4: After the scan has been complete and all of the threats have been identified, click on the ‘Remove Selected’ button to detelete them permanently.
    pets-by-myway-ads-virus
    Step 5: Once the scan has completed, MalwareBytes will prompt you to restart your computer. It is recommended to save all your data you are working on before restarting.

    4. Remove MS-Malware-Support.com with STOPZilla AntiMalware

    4. Remove MS-Malware-Support.com with STOPZilla AntiMalware

    1. Install STOPZilla Anti Malware to scan for and remove MS-Malware-Support.com. 2. Scan your PC with STOPZilla Anti Malware to remove all MS-Malware-Support.com associated files completely.
    Step 1: Download STOPZilla by clicking here.
    Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
    pets-by-myway-ads-virus
    Step 3: After you have downloaded the setup, simply open it.
    Step 4: The installer should appear. Click on the ‘Next’ button.
    pets-by-myway-ads-virus
    Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
    pets-by-myway-ads-virus
    Step 6: Review and click on the ‘Install’ button.
    pets-by-myway-ads-virus
    Step 7: After the installation process has completed click on the ‘Finish’ button.
    Step 1: Launch STOPZilla if you havent launched it after install.
    Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
    pets-by-myway-ads-virus
    Step 3: After the removal of all threats and associated objects, you should Restart your PC.

    NOTE! Substantial notification about the MS-Malware-Support.com threat: Manual removal of MS-Malware-Support.com requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.
    Avatar

    Berta Bilbao

    Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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