“MS-Malware-Support.com” is the domain of a fake tech support website that has an official Microsoft logo. There can be a browser extension or a PUP installed on compromised computer. The user may be constantly redirected to the domain and unable to get out of it or the browser. There might also be pop-ups appearing, that support the scam, and lying to the user to try and make him call a phone number for Support. The site features a fake “Toll-Free” number.
|Type||Tech Support Scam|
|Short Description||Tries to trick users into thinking that their system is infected with malware and has other issues. Features a fake phone number.|
|Symptoms||The site is imitating an official Microsoft affiliate support website with pop-ups claiming that users must call a number to remove viruses and fix issues found on their computer. Fake chat prompting to call the number.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by MS-Malware-Support.com|
|User Experience||Join our forum to discuss about MS-Malware-Support.com.|
MS-Malware-Support.com – Distribution
The PUP and the browser extension that support the “MS-Malware-Support.com” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.
In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “MS-Malware-Support.com”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will get into the computer.
Other ways of getting infected are by opening malicious sites and spam emails or downloading malicious e-mail attachments, clicking on various pop-ups and banners containing malicious code.
MS-Malware-Support.com – More About It
“MS-Malware-Support.com” is a domain of a fake tech support website. It looks like a site designed to help users by cleaning their computers from malware. It states that your computer is infected with different malware and viruses, has become slow and has other issues. It also claims to be able to remove them if you call the “toll free” phone number “888-672-9445”.
If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”, who goes by the name of Matt Folson so he can scan your computer for malware-related problems and supposedly fix them. I assure you, there is no such employee working for Microsoft, as that is just a fictional personality created to support the scam. The same name and picture were used in a similar scam, hosted on the Loading-system32.net domain, which had lots of intrusive fake error pop-ups.
A funny thing you might not notice is their comment section, which is currently “closed”. It was in fact never opened, because it’s just a picture with 7 comments:
The truth is that this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other ill-intended reasons.
This scam is to known to be run from several IP addresses and many different domains. The domain names usually contain “Urgent Support” in their names and the most commonly known IP addresses are the following:
“MS-Malware-Support.com” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.
Remove MS-Malware-Support.com Completely
To remove “MS-Malware-Support.com” manually from your computer, be sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser: