“MS-Malware-Support.com” is the domain of a fake tech support website that has an official Microsoft logo. There can be a browser extension or a PUP installed on compromised computer. The user may be constantly redirected to the domain and unable to get out of it or the browser. There might also be pop-ups appearing, that support the scam, and lying to the user to try and make him call a phone number for Support. The site features a fake “Toll-Free” number.
|Type||Tech Support Scam|
|Short Description||Tries to trick users into thinking that their system is infected with malware and has other issues. Features a fake phone number.|
|Symptoms||The site is imitating an official Microsoft affiliate support website with pop-ups claiming that users must call a number to remove viruses and fix issues found on their computer. Fake chat prompting to call the number.|
|Distribution Method||Freeware Installers, Suspicious Sites, Browser Redirects|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by malware|
|User Experience||Join our forum to discuss about MS-Malware-Support.com.|
MS-Malware-Support.com – Distribution
The PUP and the browser extension that support the “MS-Malware-Support.com” domain usually get into your computer through third-party installers. They can sneak into your computer without your approval, by hiding themselves in freeware installations and bundled packages.
In these packages, additional components for installation are not always disclosed properly or not at all and people get tricked into installing potentially unwanted programs such as those related to “MS-Malware-Support.com”. Sometimes that can be avoided by clicking on the “Advanced” or “Custom” feature in an installation setup to see what will get into the computer.
Other ways of getting infected are by opening malicious sites and spam emails or downloading malicious e-mail attachments, clicking on various pop-ups and banners containing malicious code.
MS-Malware-Support.com – More About It
“MS-Malware-Support.com” is a domain of a fake tech support website. It looks like a site designed to help users by cleaning their computers from malware. It states that your computer is infected with different malware and viruses, has become slow and has other issues. It also claims to be able to remove them if you call the “toll free” phone number “888-672-9445”.
If you call the above-mentioned number, you are supposed to reach a “Microsoft Specialist”, who goes by the name of Matt Folson so he can scan your computer for malware-related problems and supposedly fix them. I assure you, there is no such employee working for Microsoft, as that is just a fictional personality created to support the scam. The same name and picture were used in a similar scam, hosted on the Loading-system32.net domain, which had lots of intrusive fake error pop-ups.
A funny thing you might not notice is their comment section, which is currently “closed”. It was in fact never opened, because it’s just a picture with 7 comments:
The truth is that this may be one of the most expensive phone calls you ever made. It is definitely not free of charge, and it can cost a lot of money even if you have only a few seconds of connection. That is not the only reason you should NOT in any circumstances call the fake support number – the scammers that run the website, may also try to get you to tell them personal details and financial information using various tricky techniques. Then they can sell any data you have shared to the highest bidder or use it for other ill-intended reasons.
This scam is to known to be run from several IP addresses and many different domains. The domain names usually contain “Urgent Support” in their names and the most commonly known IP addresses are the following:
“MS-Malware-Support.com” may also collect information about you through cookies and custom Java Script files injected through the browser extension or a malware program installed on your computer that is assisting the fake support site.
Remove MS-Malware-Support.com Completely
To remove “MS-Malware-Support.com” manually from your computer, be sure to follow the step-by-step removal guide provided down below. In case the manual removal does not get rid of the browser redirects and malware completely, you should search for and remove any leftover files with an advanced anti-malware program. Installing such a program will also make certain that your system is safe and secure from other threats you may run into.
First, close your browser from the Windows Task Manager by pressing WIN button and X together and choosing Task manager. After that locate your browser right click it from the list and click on End Task. After that follow this manual to remove it from your browser:
- Guide 1: How to Remove MS-Malware-Support.com from Windows.
- Guide 2: Get rid of MS-Malware-Support.com on Mac OS X.
- Guide 3: Remove MS-Malware-Support.com in Google Chrome.
- Guide 4: Erase MS-Malware-Support.com from Mozilla Firefox.
- Guide 5: Uninstall MS-Malware-Support.com from Microsoft Edge.
- Guide 6: Remove MS-Malware-Support.com from Safari.
- Guide 7: Eliminate MS-Malware-Support.com from Internet Explorer.
- Guide 8: Disable MS-Malware-Support.com Push Notifications in Your Browsers.
How to Remove MS-Malware-Support.com from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove MS-Malware-Support.com
Step 2: Uninstall MS-Malware-Support.com and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by MS-Malware-Support.com on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by MS-Malware-Support.com there. This can happen by following the steps underneath:
Get rid of MS-Malware-Support.com from Mac OS X.
Step 1: Uninstall MS-Malware-Support.com and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove MS-Malware-Support.com via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove MS-Malware-Support.com files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as MS-Malware-Support.com, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove MS-Malware-Support.com from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase MS-Malware-Support.com from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall MS-Malware-Support.com from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove MS-Malware-Support.com from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the MS-Malware-Support.com will be removed.
Eliminate MS-Malware-Support.com from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.
Remove Push Notifications caused by MS-Malware-Support.com from Your Browsers.
Turn Off Push Notifications from Google Chrome
To disable any Push Notices from Google Chrome browser, please follow the steps below:
Step 1: Go to Settings in Chrome.
Step 2: In Settings, select “Advanced Settings”:
Step 3: Click “Content Settings”:
Step 4: Open “Notifications”:
Step 5: Click the three dots and choose Block, Edit or Remove options:
Remove Push Notifications on Firefox
Step 1: Go to Firefox Options.
Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":
Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”
Stop Push Notifications on Opera
Step 1: In Opera, press ALT+P to go to Settings
Step 2: In Setting search, type “Content” to go to Content Settings.
Step 3: Open Notifications:
Step 4: Do the same as you did with Google Chrome (explained below):
Eliminate Push Notifications on Safari
Step 1: Open Safari Preferences.
Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".