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.Neptune Files Virus – How to Remove It

remove .Neptune ransomware sensorstechforum guide

In this article, you will find more information about .Neptune files virus as well as a step-by-step guide on how to remove malicious files from an infected system and how to potentially recover files encrypted by this ransomware.

The so-called .Neptune files virus is yet another ransomware that has been detected by security researchers to be spread in active attack campaigns. The ransomware has its name as a derivative of the extension it uses to mark corrupted files. Another trait of this threat is a text file called !!!READ_IT!!!.txt which contains instructions on how hackers expect to receive a demanded ransom fee. If your computer has been affected by the .Neptune files virus, we recommend that you should read this article thoroughly.

Threat Summary

Name .Neptune Files Virus
Type Ransomware, Cryptovirus
Short Description A data locker ransomware that encodes valuable files with sophisticated cipher algorithm and demands a ransom fee for their decryption.
Symptoms Important files are locked and renamed with .Neptune extension. Hackers attempt to blackmail you into paying a ransom for a decryption tool.
Distribution Method Spam Emails, Email Attachments
Detection Tool See If Your System Has Been Affected by malware

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Malware Removal Tool

User Experience Join Our Forum to Discuss .Neptune Files Virus.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

.Neptune Files Virus – Update April 2019

A decryption tool for the .Neptune Files Virus got released by EMSIsoft, that you can download from the link provided here – Emsisoft Decrypter for Planetary Ransomware (.mira, .pluto, .Neptune, .yum). You will need a ransom note from this ransomware in order to use the decrypter.

.Neptune Files Virus – Distribution

The main channel used for the spread of .Neptune files virus is likely to be malspam. Since it lets hackers to present their malicious code directly in the inboxes of a large number of online users, it is one of the most preferred ways for ransomware distribution. Once they create their specifically crafted messages, they release them in massive email campaigns. Emails that are part of such attack campaigns usually have some common traits. One of these traits is a presented URL address being it in the form of an in-text link, a banner, a button, an image or another clickable object. Trait number two is the presence of a file attachment of common file type. In addition, expect these emails to pose as representatives of legitimate businesses and services.

The last trick attempts to take advantage of your trust and eventually trick you into opening the infected email element on your device.
A variety of common file types such as documents, PDFs, images could be misused for the spread of .Neptune ransomware payload. These files are often presented as:

  • Invoices coming from reputable sites, like PayPal, eBay, etc.
  • Documents from that appear to be sent from your bank.
  • An online order confirmation note.
  • Receipt for a purchase.
  • Others.

Malware authors may also bet on compromised software installers and infected websites for their attack campaigns. These methods enable them to embed the ransomware payload to an app installer or inject it into a web page. Both cases could result in automatic and unnoticed execution of this payload directly on a target system.

.Neptune Files Virus – Overview

The Solar System theme continues to be favored by malware creators. Recently two ransomware threats with planetary names were released in active attack campaigns against online users. The first one associated with [wplinkpreview url=”https://sensorstechforum.com/pluto-ransomware-remove/”].pluto extension and the other with [wplinkpreview url=”https://sensorstechforum.com/remove-mercury-ransomware/”].Mercury. The sequence is continued by another ransomware which is known to mark the files it corrupts with the .Neptune extension.

As revealed by security researchers this threat is designed to infect computer systems in an attempt to reach files that store valuable information and encode them with sophisticated cipher algorithm.

Once the payload of this ransomware is loaded on your system, it triggers a long sequence of malicious activities. Initially, .Neptune files virus is likely to create additional malicious files in some of the following system folders:

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Roaming%
  • %Temp%

When .Neptune ransomware finishes this process, it starts executing malicious files in a predefined order. By doing this, the threat becomes able to access some essential system components and eventually alters some of their settings. As a result of malicious changes, functionalities of certain registry keys like Run and RunOnce could be misused by the ransomware. Since they are designed to manage the automatic execution of main system files and objects, threats like .Neptune are often configured to affect them by adding malicious values there.

Soon after this is done, a ransom note which is previously dropped on the system by .Neptune cryptovirus could load on the screen to inform the following:

!!! ATTENTION, YOUR FILES WERE ENCRYPTED !!!

Please follow few steps below:

1.Send us your ID.
2.We can decrypt 1 not important file what would you make sure that we have decription tool! Do not try to cheat us, only not important file.
3.Then you’ll get payment instruction and after payment you will get your decryption tool!

Do not try to rename files!!! Only we can decrypt all your data!

Contact us:

getmydata@india.com
mydataback@aol.com

Your ID:

[redacted 64 uppercase hex]:[redacted 64 uppercase hex, separated by dashes] [redacted 64 uppercase hex, separated by dashes]:[redacted 64 uppercase hex, separated by dashes]

This message could be manually loaded by opening the file that contains it. This file is called !!!READ_IT!!!.txt. Apparently, it is used by hackers who stand behind .Neptune ransomware attacks as part of their extortion tactic. The contact emails may be different than the ones mentioned above but the main purpose will always be the one and the same – extortion of a ransom payment. At this point the amount of demanded ransom is not publicly available but what is likely of it is to be requested in any cryptocurrency like Bitcoin, Ethereum, Litecoin, etc.

Beware that even a successful ransom payment avoidance of which we highly recommend, you still have no guarantee for the efficient recovery of .Neptune files.

.Neptune Files Virus – Encryption Process

Data encryption stage is reached soon after the successful contamination of some essential system settings that support the undetected .Neptune ransomware’s presence on the system. During this stage, the ransomware activates a built-in encryption module which is designed to scan predefined drives and folders for targeted files. Whenever it registers a match, it encodes the detected file with the help of sophisticated cipher algorithm.

At the end of this process, almost all common files used for the storage of important information start to appear with the extension .Neptune appended to their original names. Unfortunately, all files that are saved in one of the following formats could remain inaccessible until the recovery of their original code:

  • Audio files
  • Video files
  • Document files
  • Image files
  • Backup files
  • Banking credentials, etc

Remove .Neptune Files Virus and Attempt to Restore Data

The so-called .Neptune files virus is a threat with highly complex code designed to corrupt both system settings and valuable data. So the only way to use your infected system in a secure manner again is to remove all malicious files and objects created by the ransomware. For the purpose, you could use our removal guide that reveals how to clean and secure your system step by step. In addition, in the guide, you will find several alternative data recovery approaches that may be helpful in attempting to restore files encrypted by .Neptune ransomware. We remind you to back up all encrypted files to an external drive before the recovery process.

Gergana Ivanova

Gergana Ivanova

Highly motivated writer with 5+ years of experience writing for ransomware, malware, adware, PUPs, and other cybersecurity-related issues. As a writer, I strive to create content that is based on thorough technical research. I find joy in the process of creating articles that are easy to understand, informative, and useful. Follow me on Twitter (@IRGergana) for the latest in the field of computer, mobile, and online security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove .Neptune Files Virus from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove .Neptune Files Virus

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall .Neptune Files Virus and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by .Neptune Files Virus on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by .Neptune Files Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for .Neptune Files Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by .Neptune Files Virus.

Ransomware infections and .Neptune Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of .Neptune Files Virus from Mac OS X.


Step 1: Uninstall .Neptune Files Virus and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to .Neptune Files Virus:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to .Neptune Files Virus. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to .Neptune Files Virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove .Neptune Files Virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as .Neptune Files Virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for .Neptune Files Virus:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by .Neptune Files Virus.

Ransomware infections and .Neptune Files Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


.Neptune Files Virus FAQ

What is .Neptune Files Virus ransomware and how does it work?

.Neptune Files Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does .Neptune Files Virus ransomware infect my computer?

Via several ways..Neptune Files Virus Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of .Neptune Files Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open ..Neptune Files Virus files?

You can't. At this point the ..Neptune Files Virus files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your ..Neptune Files Virus files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by .Neptune Files Virus ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore "..Neptune Files Virus" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore ..Neptune Files Virus files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of .Neptune Files Virus ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate .Neptune Files Virus ransomware and then remove it without causing any additional harm to your important ..Neptune Files Virus files.

Also, keep in mind that viruses like .Neptune Files Virus ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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