Remove New Agent Tesla Trojan From Your PC

by Martin Beltov | April 9, 2020 | 0 Comments removal guide, trojan, virus

Threat Summary How to Remove New Agent Tesla Trojan

What is New Agent Tesla? How to remove New Agent Tesla Trojan from your PC or Mac?

The New Agent Tesla Trojan is a malware threat which is rated as advanced when compared with other viruses of this type. Usually Trojan infections like this one are made by launching automated hacking toolkits or creating infected files. They are often made by taking the legitimate files from their official sources and modifying them with the necessary virus code. Other data can also be affected. All kinds of other data may be used as well — this includes malicious plugins for web browsers and etc. If any are found then the New Agent Tesla Trojan will be installed.

This particular threat is known for being spread using a multitude of weaknesses. The attacks are set against users worldwide. After the infection has been made the New Agent Tesla Trojan can download other threats, launch multiple dangerous modules and steal files.

Threat Summary

Name	New Agent Tesla Trojan
Type	Malware, Trojan, Miner
Short Description	A dangerous malware which can launch a miner and start a Trojan module.
Symptoms	The victims may notice performance issues and can get infected with other malware.
Distribution Method	Common distribution tactics and direct web attacks.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss New Agent Tesla Trojan.

New Agent Tesla Trojan — Overview

A New Agent Tesla Trojan sample has been detected in an active attack campaign. This appears to be a new release of the old and known threat which has been used by many hacking groups in the past. This new version adds in new functionality hence many add in the “New Agent Tesla” instead of the plain Agent Tesla name of the Trojan.

The first versions were created for the modern Microsoft Windows operating systems using the .NET framework and associated programming languages. The first large-scale attacks happened back in 2014 where many networks were targeted using it. According to the numerous reports which give details about it the modl of distribution is based on a subscription model. This means that the developers are selling “licenses” to use a given version of the New Agent Tesla Trojan to buyers which are individual hackers or criminal groups. Depending on the price and details custom additions can be included.

The current version of the New Agent Tesla Trojan is being spread by a phishing campaign. The victims are tricked by email messages that impersonate shipping messages. These notifications will have built-in file attachments: macro-infected documents or executable files. the captured samples have included a file called Delivery Report.exe which when run will start the infection process. In comparison with other similar droppers this one has a rich feature set and the actual virus installation code is heavily obfuscated. This means that most security software may not detect the presence of the Trojan and its components.

As soon as the main engine is loaded onto the target computers several malware actions will be started. One of the first ones is the starting up of several memory injections to system processes. This will allow the main engine to interact with the operating system and the user-installed applications.

The sample reports indicate that the next action which will be started will be to look for specific software installed on the compromised machines. The captured versions associated with the New Agent Tesla Trojan will look for FTP client applications which are used for file transfer. Not only can they be manipulated, but also stored credentials can be hijacked. This data gathering is extended to different types of applications including the following:

Web Browsers — Google Chrome, Mozilla Firefox, Microsoft IE & Edge, Apple Safari, Tencent QQBrowser, Opera Browser, Yandex Browser, 360 Browser, Iridium Browser, Comodo Dragon, CoolNovo, Chromium, Torch Browser, 7 Star Browser, Amigo Browser, Brave, CentBrowser, Chedot, Coccoc, Elements Browser, Epic Privacy, Kometa, Orbitum, Sputnik, Uran, Vivaldi, Citrio, Liebao Browser, Sleipnir 6, QIP Surf Browser, Coowon Browser, SeaMonkey , Flock Browser, UCBrowser , BlackHawk Browser, CyberFox Browser, KMeleon Browser, IceCat Browser, IceDragon Browser, PaleMoon Browser, WaterFox Browser and Falkon Browser
Instant Messenger and Email Clients –Microsoft Outlook, Mozilla Thunderbird, Aerofox Foxmail, Opera Mail, IncrediMail, Pocomail, Qualcomm Eudora, The Bat! Email, Postbox, Claws Mail, Becky! Internet Mail, Trillian Messenger and ICQ Transport
File Transfer and VPN Programs — OpenVPN, FileZilla, Ipswitch WS_FTP, WinSCP, CoreFTP, FTP Navigator, FlashFXP, SmartFTP, CFTP, FTPGetter, DownloadManager and Coowon jDownloader

After this is complete changes to the Windows Registry will be made as well. This will include both editing of the system values and those belonging to Office applications. In them the New Agent Tesla Trojan will also attempt to hijack and replace sensitive data. This will complete the first part of the process which will be further enhanced by an automated script. It will collect information about the operating system and installed hardware parts. All of this information will be compressed in a report which will be automatically sent to the hacker operators.

Trojan horse infections are used to take over control of the host machines and also to allow the hackers to spy on the users and steal their data. In addition this particular new version is released with additional functionality that prevents the users from accessing recovery options. This will render most manual user removal instructions non-working as the users will not be able to access common Windows functionality; opening the task manager, Windows UAC controls, Control Panel, System Registry and etc. The remote attackers will be able to constantly monitor the computers, take screenshots, record user input (keyboard and mouse movement) and can shutdown the hosts at any time.

How to Remove New Agent Tesla Trojan

In order to fully remove New Agent Tesla from your computer system, we recommend that you follow the removal instructions underneath this article. If the first two manual removal steps do not seem to work and you still see New Agent Tesla or programs, related to it, we suggest what most security experts advise – to download and run a scan of your computer with a reputable anti-malware program. Downloading this software will not only save you some time, but will remove all of New Agent Tesla files and programs related to it and will protect your computer against such intrusive apps and malware in the future.

Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Guide 1: How to Remove New Agent Tesla Trojan from Windows.
Guide 2: Get rid of New Agent Tesla Trojan on Mac OS X.
Guide 3: Remove New Agent Tesla Trojan in Google Chrome.

Guide 4: Erase New Agent Tesla Trojan from Mozilla Firefox.
Guide 5: Uninstall New Agent Tesla Trojan from Microsoft Edge.
Guide 6: Remove New Agent Tesla Trojan from Safari.
Guide 7: Eliminate New Agent Tesla Trojan from Internet Explorer.
Guide 8: Disable New Agent Tesla Trojan Push Notifications in Your Browsers.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

How to Remove New Agent Tesla Trojan from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove New Agent Tesla Trojan

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall New Agent Tesla Trojan and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by New Agent Tesla Trojan on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by New Agent Tesla Trojan there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for New Agent Tesla Trojan with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of New Agent Tesla Trojan from Mac OS X.

Step 1: Uninstall New Agent Tesla Trojan and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to New Agent Tesla Trojan:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to New Agent Tesla Trojan. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to New Agent Tesla Trojan. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove New Agent Tesla Trojan via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as New Agent Tesla Trojan. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove New Agent Tesla Trojan files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as New Agent Tesla Trojan, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for New Agent Tesla Trojan:

Download

SpyHunter for Mac

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove New Agent Tesla Trojan from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase New Agent Tesla Trojan from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall New Agent Tesla Trojan from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove New Agent Tesla Trojan from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

Step 4: After that, select the 'Extensions' Tab.

Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the New Agent Tesla Trojan will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate New Agent Tesla Trojan from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.