THREAT REMOVAL

Remove Phoenix Keylogger From Your PC

Phoenix Keylogger imageWhat is Phoenix Keylogger? How to remove Phoenix Keylogger from your PC or Mac?

The Phoenix Keylogger is a dangerous malware threat for Microsoft Windows computers. It can be acquired from various sources. What we know for sure is that the main engine exhibits multiple advanced and very dangerous modules. It is advised that active infections be removed as soon as possible.

Threat Summary

NamePhoenix Keylogger
TypeMalware, Trojan, Keylogger
Short DescriptionA dangerous malware which can launch a miner and start a Trojan module.
SymptomsThe victims may notice performance issues and can get infected with other malware.
Distribution MethodCommon distribution tactics and direct web attacks.
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Phoenix Keylogger — Overview

The Phoenix Keylogger is a virus threat that contains several malicious components and is distributed via an unknown hacking group. At this time there is no information regarding the criminals and their experience. As more information becomes available we will update the article. It can be categorized as an advanced Trojan due to the complex behavior it exhibits.

The security analysis on the detected samples does not indicate which is the primary distribution method. As it is mainly a Keylogger there are several likely methods that can be used by the hackers:

  • Email Phishing Messages — The criminals can craft emails that appear as legitimate notifications that have been sent by well-known companies or services that they are using. Usually in their contents the virus file will be attached or linked.
  • Malware Bundle Installers — The hackers can create malware setup bundles of popular applications which are often installed by the end users.
  • Phishing Sites — The criminals can create dangerous sites that imitate well-known companies or services.
  • File-Sharing Networks — The executable files can be easily uploaded to various networks like BitTorrent where both legitimate and pirate data is commonly found.

Whatever distribution method is chosen by the hackers the virus infection will be started immediately. The conducted analysis on one of the captured samples shows that the main engine comes encrypted and will be decrypted by the initial infection engine. The unpacked files will then run a built-in sequence that will start a security bypass operation. It is programmed to scan for the presence of virtual machine hosts and other programs that can block the normal operation of the viruses.

When the environment has been prepared accordingly the Phoenix Keylogger will activate its main function — the automatic recording of user input (both keyboard and mouse events). This is to spy on the activities of the victims and acquire their account credentials and information that can expose their identity.

Apart from activating the keylogger function the dangerous code will also schedule the creation of screenshots which will be reported to the hacker operators. The connection to the hacker-controlled server will be persistent — data flow will be constant with information.

The main engine is capable of retrieving contents from the installed web browsers. Trojans like this one will extract cookies, bookmarks, history, preferences and even stored account data. The captured samples have been shown to be compatible with the following web browsers:

360 Browser, Tencent QQ, CoCoc, Vivaldi, Brave Browser, AVAST Software, Chromium, Torch, Orbitum, UC Browser, Slimjet, Comodo Dragon, Epic Privacy Browser, Google Chrome, Opera, Mozilla Firefox and Mozilla SeaMonkey

A distinct feature of the Phoenix Keylogger is that it is able to parse the signatures of Microsoft Outlook, the program used to access email messages. This can be used to plan elaborate phishing attacks.

Instead of using simple HTTP sessions the Phoenix Keylogger has been found to use the SMTP protocol to communicate with the hacker server. The other mechanism through which data can be sent is via the Telegram messenger service. During the execution of the Trojan code an extensive data harvesting engine will be run which will acquire the following information, format it and then sent it via the persistent connection:

  • External IP Address
  • Computer Hardware ID
  • Owner Name
  • Full OS Name
  • OS Platform
  • OS Version
  • System Boot Mode
  • Physical Memory
  • Memory Size
  • Available Memory
  • Virtual Memory
  • Date and Time

The full list of features indicates that this threat should be removed as soon as possible. Read our guide to attempt computer restore and virus removal.

How to Remove Phoenix Keylogger

In order to fully remove Phoenix Keylogger from your computer system, we recommend that you follow the removal instructions underneath this article. If the first two manual removal steps do not seem to work and you still see Phoenix Keylogger or programs, related to it, we suggest what most security experts advise – to download and run a scan of your computer with a reputable anti-malware program. Downloading this software will not only save you some time, but will remove all of Phoenix Keylogger files and programs related to it and will protect your computer against such intrusive apps and malware in the future.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Phoenix Keylogger from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Phoenix Keylogger

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Phoenix Keylogger and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Phoenix Keylogger on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Phoenix Keylogger there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Phoenix Keylogger with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Phoenix Keylogger from Mac OS X.


Step 1: Uninstall Phoenix Keylogger and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Phoenix Keylogger:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Phoenix Keylogger. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Phoenix Keylogger. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Phoenix Keylogger via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Phoenix Keylogger. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Phoenix Keylogger from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Phoenix Keylogger from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Phoenix Keylogger from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Phoenix Keylogger from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Phoenix Keylogger will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Phoenix Keylogger from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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