The Phoenix Keylogger is a dangerous malware threat for Microsoft Windows computers. It can be acquired from various sources. What we know for sure is that the main engine exhibits multiple advanced and very dangerous modules. It is advised that active infections be removed as soon as possible.
|Type||Malware, Trojan, Keylogger|
|Short Description||A dangerous malware which can launch a miner and start a Trojan module.|
|Symptoms||The victims may notice performance issues and can get infected with other malware.|
|Distribution Method||Common distribution tactics and direct web attacks.|
|Detection Tool|| See If Your System Has Been Affected by malware |
Malware Removal Tool
|User Experience||Join Our Forum to Discuss Phoenix Keylogger.|
Phoenix Keylogger — Overview
The Phoenix Keylogger is a virus threat that contains several malicious components and is distributed via an unknown hacking group. At this time there is no information regarding the criminals and their experience. As more information becomes available we will update the article. It can be categorized as an advanced Trojan due to the complex behavior it exhibits.
The security analysis on the detected samples does not indicate which is the primary distribution method. As it is mainly a Keylogger there are several likely methods that can be used by the hackers:
- Email Phishing Messages — The criminals can craft emails that appear as legitimate notifications that have been sent by well-known companies or services that they are using. Usually in their contents the virus file will be attached or linked.
- Malware Bundle Installers — The hackers can create malware setup bundles of popular applications which are often installed by the end users.
- Phishing Sites — The criminals can create dangerous sites that imitate well-known companies or services.
- File-Sharing Networks — The executable files can be easily uploaded to various networks like BitTorrent where both legitimate and pirate data is commonly found.
Whatever distribution method is chosen by the hackers the virus infection will be started immediately. The conducted analysis on one of the captured samples shows that the main engine comes encrypted and will be decrypted by the initial infection engine. The unpacked files will then run a built-in sequence that will start a security bypass operation. It is programmed to scan for the presence of virtual machine hosts and other programs that can block the normal operation of the viruses.
When the environment has been prepared accordingly the Phoenix Keylogger will activate its main function — the automatic recording of user input (both keyboard and mouse events). This is to spy on the activities of the victims and acquire their account credentials and information that can expose their identity.
Apart from activating the keylogger function the dangerous code will also schedule the creation of screenshots which will be reported to the hacker operators. The connection to the hacker-controlled server will be persistent — data flow will be constant with information.
The main engine is capable of retrieving contents from the installed web browsers. Trojans like this one will extract cookies, bookmarks, history, preferences and even stored account data. The captured samples have been shown to be compatible with the following web browsers:
360 Browser, Tencent QQ, CoCoc, Vivaldi, Brave Browser, AVAST Software, Chromium, Torch, Orbitum, UC Browser, Slimjet, Comodo Dragon, Epic Privacy Browser, Google Chrome, Opera, Mozilla Firefox and Mozilla SeaMonkey
A distinct feature of the Phoenix Keylogger is that it is able to parse the signatures of Microsoft Outlook, the program used to access email messages. This can be used to plan elaborate phishing attacks.
Instead of using simple HTTP sessions the Phoenix Keylogger has been found to use the SMTP protocol to communicate with the hacker server. The other mechanism through which data can be sent is via the Telegram messenger service. During the execution of the Trojan code an extensive data harvesting engine will be run which will acquire the following information, format it and then sent it via the persistent connection:
- External IP Address
- Computer Hardware ID
- Owner Name
- Full OS Name
- OS Platform
- OS Version
- System Boot Mode
- Physical Memory
- Memory Size
- Available Memory
- Virtual Memory
- Date and Time
The full list of features indicates that this threat should be removed as soon as possible. Read our guide to attempt computer restore and virus removal.
How to Remove Phoenix Keylogger
In order to fully remove Phoenix Keylogger from your computer system, we recommend that you follow the removal instructions underneath this article. If the first two manual removal steps do not seem to work and you still see Phoenix Keylogger or programs, related to it, we suggest what most security experts advise – to download and run a scan of your computer with a reputable anti-malware program. Downloading this software will not only save you some time, but will remove all of Phoenix Keylogger files and programs related to it and will protect your computer against such intrusive apps and malware in the future.
- Guide 1: How to Remove Phoenix Keylogger from Windows.
- Guide 2: Get rid of Phoenix Keylogger from Mac OS X.
- Guide 3: Remove Phoenix Keylogger from Google Chrome.
- Guide 4: Erase Phoenix Keylogger from Mozilla Firefox.
- Guide 5: Uninstall Phoenix Keylogger from Microsoft Edge.
- Guide 6: Remove Phoenix Keylogger from Safari.
- Guide 7: Eliminate Phoenix Keylogger from Internet Explorer.
How to Remove Phoenix Keylogger from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove Phoenix Keylogger
Step 2: Uninstall Phoenix Keylogger and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by Phoenix Keylogger on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by Phoenix Keylogger there. This can happen by following the steps underneath:
Get rid of Phoenix Keylogger from Mac OS X.
Step 1: Uninstall Phoenix Keylogger and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove Phoenix Keylogger via Step 1 above:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove malware from your Mac
When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove Phoenix Keylogger from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase Phoenix Keylogger from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall Phoenix Keylogger from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Remove Phoenix Keylogger from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Phoenix Keylogger will be removed.
Eliminate Phoenix Keylogger from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.