THREAT REMOVAL

Remove Recuperadados@protonmail.com Virus and Restore .BLOQUEADO Files

Article created to assist in removing Recuperadados@protonmail.com ransomware (Hidden Tear) which uses the .bloqueado file extension.

Yet another HiddenTear ransomware variant has been detected out In the wild. The virus uses a cipher to encode the files on the compromised by it computers in order to extort users, speaking Portuguese. The virus changes the extension on the files it encrypts with .BLOQUEADO (locked or blocked) after encryption and they are no longer openable after this has happened. In case your computer has been infected by the Recuperadados@protonmail.com virus, it is strongly advisable to read the following article and learn more about how to remove the virus and decrypt your files for free.

Threat Summary

Name

Recuperadados

TypeRansomware
Short DescriptionBased on the HiddenTear variants. Encrypts the files on the compromised computer adding the .bloqueado file extension.
SymptomsUnopenable files, added interfix(Recuperadados@protonmail.com) and suffix(.bloqueado) to the encrypted files.
Distribution MethodVia an Exploit kit, Dll file attack, malicious JavaScript or a drive-by download of the malware itself in an obfuscated manner.
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin our forum to Discuss Recuperadados.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Recuperaddados@protonmail.com Virus – More Information

In order to infect users, this ransomware may use the aid of malicious e-mail attachments in the form of seemingly legitimate files. However, those attachments may inject malicious codes and cause infection and the download of the malicious files of Recuperaddados@protonmail.com on the user PC. The e-mails may have content that aims to convince users the attachments are legitimate by using social engineering tactics to increase the level of trust of the user.

Once the attachment is opened, Recuperadados@protonmail.com may cause an infection on the PC by injecting malicious code in legitimate Windows processes or executing executables that have the same names as legitimate Windows processes, like:

  • explorer.exe
  • svchost.exe
  • dllhost.exe
  • notepad.exe

As soon as those processes are ran, the Recuperadados@protonmail.com threat may immediately begin to encrypt the files on the infected computer. It attacks, videos, image file formats, Microsoft Office and Adobe documents and audio files. It may also attack other files such as virtual drives, etc. After this, the virus sets a .bloqueado file extension to the encrypted files along with the added e-mail Recuperadados@protonmail. Fortunately, this threat is now decryptable and users should refer to the instructions below to learn how to remove the virus and decrypt their files for free, instead of having to make a ransom payoff to criminals.

HiddenTear Ransomware Variants – Decoding Instructions

The file-decryption process of HiddenTear ransomware is not as difficult, but you need to be prepared and do it from a safe computer that is powerful. Let’s begin!

Step 1: Download the HiddenTear BruteForcer by clicking on the button below and open the archive:

Download

HiddenTear Bruteforcer


1-hidden-tear-bruteforcer-download-sensorstechforum

Step 2: Extract the program onto your Desktop or wherever you feel comfortable to easily access it and open it as an administrator:

2-hidden-tear-bruteforcer-extract-sensorstechforum

Step 3: After opening it, you should see the main interface of the brute force. From there, choose “Browser Sample” to select a sample encrypted file of the type of ransomware you are trying to decrypt:

3-Hiddentear-sensorstechforum-bruteforcer-main-panel

Step 4: After this select the type of ransomware from the down-left expanding menu:

4-hidden-tear-choose-ransowmare-variant-sensorstechforum

Step 5: Click on the Start Bruteforce button. This may take some time. After the brute forcing is finished and the key is found, copy it and save it somewhere on your PC in a .txt file, you will need it later.

Step 6: Download the HiddenTear Decryptor from the download button below:

Download

HiddenTear Decrypter

Step 7: Extract it and open it, the same way with HiddenTear Bruteforcer. From it’s primary interface, paste the key copied from the BruteForcer, write the type of extension being used by the ransomware and click on the Decrypt button as shown below:

5-hiddentear-decrypter-password-decrypt-sensorstechforum

After these steps have been completed, you should immediately copy your files to an external device so that they are safe. After this has been done, we strongly recommend completely wiping your drives and reinstalling Windows on the affected machine.

HiddenTear Decryption – Conclusion

Viruses like the HiddenTear variants are becoming more and more common. Researchers, publish many projects online with the goal to stop ransomware, but this represents an opportunity to coders that develop ransomware and either start infecting users with it or put it up for sale in the deep web. With the expanding of ransomware variants lately, we predict seeing even more infected systems than the year 2015. This is why we advise you to follow our recommendations for securing your computer below:

Advice 1: Make sure to read our general protection tips and try to make them your habit and educated others to do so as well.
Advice 2: Install an advanced anti-malware program that has an often updated real-time shield definitions and ransomware protection.

Download

Malware Removal Tool


Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

Advice 3: Seek out and download specific anti-ransomware software which is reliable.

Advice 4: Backup your files using one of the methods in this article.

Advice 5: : Make sure to use a secure web browser while surfing the world wide web.

Avatar

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove Recuperadados from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Recuperadados

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Recuperadados and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Recuperadados on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Recuperadados there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Recuperadados with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Recuperadados.

Ransomware infections and Recuperadados aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of Recuperadados from Mac OS X.


Step 1: Uninstall Recuperadados and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Recuperadados:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Recuperadados. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Recuperadados. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Recuperadados via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Recuperadados. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for Recuperadados:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by Recuperadados.

Ransomware infections and Recuperadados aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Recuperadados FAQ

What is Recuperadados ransomware and how does it work?

Recuperadados is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Recuperadados ransomware infect my computer?

Via several ways.Recuperadados Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Recuperadados is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Recuperadados files?

You can't. At this point the .Recuperadados files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Recuperadados files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Recuperadados ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Recuperadados" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Recuperadados files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Recuperadados ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Recuperadados ransomware and then remove it without causing any additional harm to your important .Recuperadados files.

Also, keep in mind that viruses like Recuperadados ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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