Remove “Your Contacts/photos/messages/notes Have Been Encrypted”

by Ventsislav Krastev | October 20, 2017 | 0 Comments Android, Lockscreen, malware, ransomware

Threat Summary “Your Contacts/photos/messages/notes Have Been Encrypted” – Spread “Your Contacts/photos/messages/notes Have Been Encrypted” – More Info Remove “Your Contacts/photos/messages/notes Have Been Encrypted” from Android

This article aims to help you remove the latest Android ransomware virus “Your Contacts/photos/messages/notes Have Been Encrypted” and show you how to unlock your phone.

Android ransomware viruses have rapidly grown in number and a strong sign for that is the fact that many users now store important photos, documents and contacts there. One such ransomware is a lockscreen virus, recently detected to display a message, starting with “Your Contacts/photos/messages/notes Have Been Encrypted” and alongside it a coundown timer of 24 hours to pay a ransom fee in iTunes Gift Card code, which is $50. The ransom note also scares victims that if they enter a wrong code, their files will be permanently lost. If your Android device has been affected by this lockscreen mobile ransomware.

Threat Summary

Name	Your Contacts/photos/messges/notes Virus
Type	Lockscreen Android Ransomware
Short Description	Aims to get victims to pay $50 dollars in ransom after it locks their Android devices.
Symptoms	A lockscreen message in red appears, giving 24 hours to pay. May or may not encrypt your files.
Distribution Method	Via a redirect, caused by a fake Flash Player app.
Detection Tool	See If Your System Has Been Affected by malware Download Malware Removal Tool
User Experience	Join Our Forum to Discuss Your Contacts/photos/messges/notes Virus.
Data Recovery Tool	Android Data Recovery Pro Notice! This product scans your Android device’s storage sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

“Your Contacts/photos/messages/notes Have Been Encrypted” – Spread

This Android virus has been reported to enter the device of the victim via a fake Flash Player app, called com.flosh.ployer. The app has been reported in Koodus to have the following identification parameters:

In order to infect victims, this ransomware virus uses a redirect web page via this fake app, which is of a phishing type. The web page, pretends to be an update of Google Play Store Services and looks like the following:

After the victim taps on the “Update Services” button, instead of the actual update, the virus files are downloaded on the victim’s computer and the screen becomes locked with malware.

“Your Contacts/photos/messages/notes Have Been Encrypted” – More Info

As soon as the infection with this virus takes place, it immediately drops it’s executable scripts, which grant it permissions over the security options of your Android device. This allows the virus to set a lockscreen, which looks like the following:

Message from lockscreen:

“Your contacts/photos/
/messages/notes have been
encrypted.

When trying to close the screen or restart the phone, some
files will be irrevocably deleted!
When trying to close/uninstall the application, all the files
will remain permanently encrypted.
To decrypt the files and remove the virus + acquire
immunity for this device to any similar viruses, enter the
ITunes Gift Card code ($50) within
{TIME LEFT}
After entering the code, your phone will be fully restored
within 10 hours.
When trying to enter an incorrect/used code, all the files will
be irretrievably deleted.
ENTER CODE”

What is interesting about this situation is that the ransomware uses scare tactics to scare off the victim that if a wrong code is entered the files will be permanently lost. In reality however, in reality it may just be another screenlocker infection which only locks your screen.

In addition to this, the infection may also change the unlock method of your computer and modify the .apk files responsible for your screensaver and locked device image.

If the user actually pays the ransom, which is interestingly enough in iTunes Gift Card, a procedure of decryption begins in a new countdown timer and the device should be unlocked in 10 hours time:

Remove “Your Contacts/photos/messages/notes Have Been Encrypted” from Android

If you want to remove this lockscreen from your system, you should check out the following instructions.

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

How to Remove Your Contacts/photos/messges/notes Virus from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Your Contacts/photos/messges/notes Virus

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".

Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Your Contacts/photos/messges/notes Virus and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"

Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Your Contacts/photos/messges/notes Virus on your computer.

The usually targeted registries of Windows machines are the following:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Your Contacts/photos/messges/notes Virus there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Your Contacts/photos/messges/notes Virus with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

Download

Malware Removal Tool

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.

3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Your Contacts/photos/messges/notes Virus.

Ransomware infections and Your Contacts/photos/messges/notes Virus aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

EaseUS Data Recovery Software

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Windows Mac OS X

Get rid of Your Contacts/photos/messges/notes Virus from Mac OS X.

Step 1: Uninstall Your Contacts/photos/messges/notes Virus and remove related files and objects

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!

We Recommend To Scan Your Mac with SpyHunter for Mac

Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to Your Contacts/photos/messges/notes Virus:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Your Contacts/photos/messges/notes Virus. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Your Contacts/photos/messges/notes Virus. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

Go to Finder.
In the search bar type the name of the app that you want to remove.
Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Your Contacts/photos/messges/notes Virus via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Your Contacts/photos/messges/notes Virus. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for Your Contacts/photos/messges/notes Virus:

Download

SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by Your Contacts/photos/messges/notes Virus.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

EaseUS Data Recovery Software

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Your Contacts/photos/messges/notes Virus FAQ

What is Your Contacts/photos/messges/notes Virus ransomware and how does it work?

Your Contacts/photos/messges/notes Virus is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Your Contacts/photos/messges/notes Virus ransomware infect my computer?

Via several ways.Your Contacts/photos/messges/notes Virus Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Your Contacts/photos/messges/notes Virus is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Your Contacts/photos/messges/notes Virus files?

You can't. At this point the .Your Contacts/photos/messges/notes Virus files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Your Contacts/photos/messges/notes Virus files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Your Contacts/photos/messges/notes Virus ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Your Contacts/photos/messges/notes Virus" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Your Contacts/photos/messges/notes Virus files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Your Contacts/photos/messges/notes Virus ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Your Contacts/photos/messges/notes Virus ransomware and then remove it without causing any additional harm to your important .Your Contacts/photos/messges/notes Virus files.

Also, keep in mind that viruses like Your Contacts/photos/messges/notes Virus ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
Also, check if some of the files that were encrypted it can be re-downloaded from the web.
Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

How to Report Ransomware to Authorities?

In case your computer got infected with a ransomware infection, you can report it to the local Police departments. It can help authorities worldwide track and determine the perpetrators behind the virus that has infected your computer. Below, we have prepared a list with government websites, where you can file a report in case you are a victim of a cybercrime:

Cyber-security authorities, responsible for handling ransomware attack reports in different regions all over the world:

Germany - Offizielles Portal der deutschen Polizei
United States - IC3 Internet Crime Complaint Centre
United Kingdom - Action Fraud Police
France - Ministère de l'Intérieur
Italy - Polizia Di Stato
Spain - Policía Nacional
Netherlands - Politie
Poland - Policja
Portugal - Polícia Judiciária
Greece - Cyber Crime Unit (Hellenic Police)
India - Mumbai Police - CyberCrime Investigation Cell
Australia - Australian High Tech Crime Center

Reports may be responded to in different timeframes, depending on your local authorities.