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Remove Masterlock@india.com Ransomware Virus and Restore .Crypt Encrypted Files

help-removal-sensorstechforumRansomware Virus, belonging to the “@” ransom variants has been reported to encode user files and add a custom file extension to them. It also leaves the email by which victims can contact the cyber-outlaws – masterlock@india.com. Once contacted the victims receive instructions on how to pay the sum of 3 BitCoins which is approximately 1600 USD at the time of writing and receive a decryption key. Since some infected users have managed to restore their files using a Kaspersky decryption program, we strongly advise to read this article, remove Masterlock ransomware and try to restore the files yourself.

Threat Summary

Name

masterlock@india.com

Type Ransomware
Short Description The malware encrypts users’ files and then leaves its e-mail to extort them for granting access to the encrypted files.
Symptoms The user may witness an extension with an e-mail, unique id and .crypt word in it. The cyber-criminals send a ransom message demanding 3 BTC as a payoff.
Distribution Method Via an Exploit kit or a malicious Java Script.
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User Experience Join our forum to Discuss Cerber Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Masterlock@india.com – Distribution Mechanisms

How does one ransomware infect users is the most important part of the infection process. Similar to helpme@freespeechmail.com ransomware, the criminals behind masterlock@india.com are reported to use spam e-mail messages that may contain different information, for example:

“Subject: Holiday Property
Hello
We have successfully purchased your property located at:
{MALICIOUS URL HERE}
We can provide free listings of the property on our website.
{MALICIOUS URL HERE}
Please check the receipt for more information:
{MALICIOUS ATTACHMENT}
Regards,
Holiday Properties Inc.”

Such malicious e-mails may either activate an Exploit Kit or a malicious JavaScript which can download the malware directly onto the infected user’s computer.

Masterlock@india.com Ransomware – Detailed Overview

The malware may use a so-called process obfuscators to hide its malicious .exe file, an activity noticed with another of its variants – file2@openmailbox.org. Besides the main malicious file, it may also create files of the following types:

→ .dll, .tmp, .vbs, .bat, .cmd, .reg

Such files may be placed in one or multiple Windows locations:

  • %AppData%
  • %Documents%
  • %Windows%
  • %Local%
  • %Roaming%
  • %Temp%

The masterlock@india.com ransomware may also create a registry entry to have it’s encryption process run every time the user starts Windows:

→ HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”{Malicious File’s name}.exe” = ” {Location of the file}

When the encryption process is initiated, the ransomware looks for the most commonly used files, associated with videos, photos, databases, audio files, documents and others, for example:

→ “PNG .PSD .PSPIMAGE .TGA .THM .TIF .TIFF .YUV .AI .EPS .PS .SVG .INDD .PCT .PDF .XLR .XLS .XLSX .ACCDB .DB .DBF .MDB .PDB .SQL .APK .APP .BAT .CGI .COM .EXE .GADGET .JAR .PIF .WSF .DEM .GAM .NES .ROM .SAV CAD Files .DWG .DXF GIS Files .GPX .KML .KMZ .ASP .ASPX .CER .CFM .CSR .CSS .HTM .HTML .JS .JSP .PHP .RSS .XHTML. DOC .DOCX .LOG .MSG .ODT .PAGES .RTF .TEX .TXT .WPD .WPS .CSV .DAT .GED .KEY .KEYCHAIN .PPS .PPT .PPTX ..INI .PRF Encoded Files .HQX .MIM .UUE .7Z .CBR .DEB .GZ .PKG .RAR .RPM .SITX .TAR.GZ .ZIP .ZIPX .BIN .CUE .DMG .ISO .MDF .TOAST .VCD SDF .TAR .TAX2014 .TAX2015 .VCF .XML Audio Files .AIF .IFF .M3U .M4A .MID .MP3 .MPA .WAV .WMA Video Files .3G2 .3GP .ASF .AVI .FLV .M4V .MOV .MP4 .MPG .RM .SRT .SWF .VOB .WMV 3D .3DM .3DS .MAX .OBJ R.BMP .DDS .GIF .JPG ..CRX .PLUGIN .FNT .FON .OTF .TTF .CAB .CPL .CUR .DESKTHEMEPACK .DLL .DMP .DRV .ICNS .ICO .LNK .SYS .CFG”Source:fileinfo.com

Each file It detects is encrypted, using one of the following encryption ciphers:

  • AES-128
  • AES-256
  • AES-512
  • RSA-1024
  • RSA-2048

After encrypting the files, they become unusable and masterlock@india.com ransomware ads a custom ID, the e-mail and .crypt as an extension of the encrypted file, for example:

→ New Text Document.txt.id-13yy81hd01h0.masterlock@india.com.crypt

When the desperate user contacts the cyber-criminals via the masterlock@india.com e-mail address, they may send the following message as a reply:

→ “Hello, dear friend!
We are writing to inform you that our team of network security specialists has analyzed your system and has identified vulnerabilities in the protection.
We kindly draw your attention that defensive operation on your computer is not running properly and now the whole database is at risk.
All your files are encrypted and can not be accepted back without our professional help.
Obviously vulnerability analysis, troubleshooting, decoding the information and then ensuring safety are not a simple matter.
And so our high-grade and quick service is not free.
Please note that today the price of your files recovery is 3 Bitcoins, but next day it will cost 5 Bitcoins.
You should buy bitcoins here https://localbitcoins.com/faq
Read the paragraphs:
1. How to buy Bitcoins?
2. How do I send Bitcoins and how can I pay with Bitcoins after buying them?
The Bitcoin wallet for payment is 12yDGpp82ejLqT6GbE4qAPtCYAKRpksbWd
After the transfer of bitcoins please send email with screenshot of the payment page.
We does not advise you to lose time, because the price will encrese with each passing day.
As proof of our desire and readiness to help you, we can decipher a few of your files for test.
To check this you can upload any 1 encrypted file on web site dropmefiles.com, size no more than 10 MB (only 1 text file or a photo) and send us a download link.
Certainly after payment we guarantee prompt solution of the problem, decrypt the database to return to its former condition and consultation how to secure the rules of the system safety.
Kind regards, Master Lock.” Source:Infected User

This type of ransom messages are often referred to as fake tech support helpers. They are specific because instead of threatening the user, they pretend to be the solution. It is particularly useful against users with less experience especially when it comes to ransomware.

Furthermore, this ransomware even offers to decrypt 1 file which is up to 10 MB for free, to show to the user who is in control and what “must” be done to get the files back. However, security experts strongly advise against paying the ransom and dealing with the threat via a different approach.

Remove Masterlock@india.com Ransom Virus and Restore Your Files

To remove this ransomware, all you should do is follow our instructions below. They will help you discover the malicious files and registry objects belonging to Masterlock@india.com ransomware. In case you are having difficulties in manually discovering the malicious objects, experts recommend using an advanced anti-malware tool and scanning your computer in safe mode, as shown below. This will help automatically detect everything associated with the virus and remove it surgically without affecting your files.

In case you wish to restore your files, we strongly advise following the instructions of step “3. Restore files encrypted by Masterlock@india.com” below. From those instructions, we recommend running the Rannoh Decrypter by Kaspersky since this ransomware belongs to the Rannoh variants. If one file does not work with the decrypter, be advised that you should keep trying with different files until you find a password (key) with which you can restore the other locked files as well. We also recommend that you choose files with smaller sizes first and set your computer to be always awake and not to automatically Hybernate or Sleep since the decryption process may take from hours up to days.

Avatar

Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove masterlock@india.com from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove masterlock@india.com

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall masterlock@india.com and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by masterlock@india.com on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by masterlock@india.com there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for masterlock@india.com with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by masterlock@india.com.

Ransomware infections and masterlock@india.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of masterlock@india.com from Mac OS X.


Step 1: Uninstall masterlock@india.com and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to masterlock@india.com:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to masterlock@india.com. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to masterlock@india.com. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove masterlock@india.com via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as masterlock@india.com. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for masterlock@india.com:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by masterlock@india.com.

Ransomware infections and masterlock@india.com aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


masterlock@india.com FAQ

What is masterlock@india.com ransomware and how does it work?

masterlock@india.com is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does masterlock@india.com ransomware infect my computer?

Via several ways.masterlock@india.com Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of masterlock@india.com is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .masterlock@india.com files?

You can't. At this point the .masterlock@india.com files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .masterlock@india.com files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by masterlock@india.com ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".masterlock@india.com" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .masterlock@india.com files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of masterlock@india.com ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate masterlock@india.com ransomware and then remove it without causing any additional harm to your important .masterlock@india.com files.

Also, keep in mind that viruses like masterlock@india.com ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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