THREAT REMOVAL

Remove Unblocked@email.su (@tuta.io) Ransomware and Restore the Encrypted Files

ransomware-wallpaper-sensorstechforumCiphering attacks by a new ransomware variant have been increasing lately. They seem to be linked to two email addresses known as unblocked@email.su and undblocked@tuta.io. The ransomware uses conventional for ransomware scripts to encode the user files with its modules and leave a custom file extension, rendering the files corrupt. The file extension used by this crypto-malware is .73i87A and in its ransom note, the cyber-criminals offer the free decryption of 2 to 3 files. All users affected by the ransomware should not pay the ransom money and use the alternatives provided after this article to restore their data.

Nameunblocked@email.su
TypeRansomware
Short DescriptionEncrypts the user’s files and sets a 6-digit alpha numerical file extension after which asks the user to contact unblocked@email.su e-mail address.
SymptomsThe user may witness his wallpaper changed as well as “HOW TO DECRYPT” text file in his desktop.
Distribution MethodVia various malicious URL’s or spam e-mails posted online
Detection ToolDownload Malware Removal Tool, to See If Your System Has Been Affected by malware
User Experience Join our forum to discuss unblocked@email.su.

Unblocked@email.su Ransomware – Distribution

We have analyzed the single .exe file of this malware and we have concluded that it may directly enter in the user’s PC. It may be downloaded via browser redirects caused by ad-supported applications, for example, Yes Searches Browser Hijacker. However, the most widespread method of distribution used by ransomware is via different types of spam.

One particular type is spamming malicious URLs or attachments via emails with messages that may resemble a website in which a user has a registration in. The spam mails may feature malicious URLs and in some cases even malicious attachments most often in the form of archived files(.rar, .zip, .7z, etc.). Not only this but the ransomware may also be distributed via referral spam on websites with poor spam protection.

Unblocked@email.su In Detail

Once the payload of the ransomware is dropped it may reside In the following Windows locations:

  • %AppData%
  • %Temp%

The files dropped by the Trojan may have the following file names:

  • Setup.exe
  • Aes10.dll
  • Aes10.asm
  • HOW TO DECRYPT FILES.txt
  • HOW TO DECRYPT FILES.jpg

Besides those files, the ransomware also creates the following objects in the “C:” logical partition:

ransomware-files-sensorstechforum

Once this ransomware executable has been started, it directly begins to encrypt your files. After its payload is being run it scans for the most commonly used file types and encrypts them adding a custom alpha-numerical file extension to them. The file extensions added by this ransomware’s variants are reported on forums to be the following:

  • .73i87A
  • .P5tkjw
  • .6FKR8d

An example of an encrypted file may be New Text Document.txt.73i87A

Judging by its malicious .dll module’s name, the ransomware may have encrypted the files with an advanced encryption algorithm. After ciphering the user data, the ransomware may change the victim’s wallpaper and add the “HOW TO DECRYPT FILES.txt” ransom note on the Desktop like the following:

ransomware-unlocked-desktop-sensorstechforum

Ransomware-text-sensorstechforum

Not only this, but the ransomware gives the same password for each and every file, and it may generate a custom password for every user. This password may be used in a decryptor the cyber-attackers provide to the victim to unlock their files after the ransom has been paid. The ransom amount is believed to be somewhere in the of 50$ – 100$. When the cyber-criminals were contacted, the response was the following:

decryption-sensorstechforum

In addition to this information, we have uploaded a screenshot displaying VirusTotal‘s detection results of the payload-carrying file:

ransomware-detected-sensorstechforum

Remove Unblocked@tuta.io (@email.su) Ransomware and Restore Your Files

The removal process for this ransomware is rather simple. In fact, all you need to have is an advanced anti-malware software and follow the step-by-step instructions below to delete it.

Regarding the file decryption process, a user on YouTube called MC NORRIS has posted a video of the decryption process once the ransom money has been paid:

We strongly NOT TO PAY the ransom money since fortunately for us, several brave researchers have discovered methods to decrypt your files for free. Here are the specific decryption methods for this ransomware:

Removal Instructions for unblocked@email.su Ransomware

1. Boot Your PC In Safe Mode to isolate and remove unblocked@email.su

Boot Your PC Into Safe Mode

1. For Windows 7,XP and Vista. 2. For Windows 8, 8.1 and 10.

For Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

donload_now_140

For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

donload_now_140

3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

donload_now_140

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Step 1: Open the Start Menu

donload_now_140

Step 2: Whilst holding down Shift button, click on Power and then click on Restart.
Step 3: After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.

donload_now_140

Step 4: You will see the Troubleshoot menu. From this menu you can choose Advanced Options.

donload_now_140

Step 5: After the Advanced Options menu appears, click on Startup Settings.

donload_now_140

Step 6: Click on Restart.
donload_now_140

Step 7: A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart.

2. Remove unblocked@email.su with SpyHunter Anti-Malware Tool

Remove unblocked@email.su with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove unblocked@email.su.2. Scan with SpyHunter to Detect and Remove unblocked@email.su.
Step 1:Click on the “Download” button to proceed to SpyHunter’s download page.

donload_now_140
It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.

pets-by-myway-ads-virus

Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
pets-by-myway-ads-virus
Step2: After SpyHunter has finished scanning your PC for any unblocked@email.su files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
pets-by-myway-ads-virus
Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

3. Back up your data to secure it against infections and file encryption by unblocked@email.su in the future

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

To back up your files via Windows and prevent any future intrusions, follow these instructions:

1. For Windows 7 and earlier 1. For Windows 8, 8.1 and 10 1. Enabling the Windows Defense Feature (Previous Versions)

1-Click on Windows Start Menu
backup-1
2-Type Backup And Restore
3-Open it and click on Set Up Backup
w7-backup3
4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.
backup-3
5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.
backup-4
6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by unblocked@email.su.
backup-5

1-Press Windows button + R
filehistory-1
2-In the window type ‘filehistory’ and press Enter
filehistory-2
3-A File History window will appear. Click on ‘Configure file history settings’
filehistory-3
4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.
filehistory-4
5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from unblocked@email.su.

1- Press Windows button + R keys.
sysdm
2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.
windows-defense2
3- A System Properties windows should appear. In it choose System Protection.
windows-defense3
5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from unblocked@email.su is on.
windows-defense1
Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.
file-restore1
2-Click on the Previous Versions tab and then mark the last version of the file.
file-restore2
3-Click on Apply and Ok and the file encrypted by unblocked@email.su should be restored.

Optional: Using Alternative Anti-Malware Tools

Remove unblocked@email.su Using Other Alternative Tools

STOPZilla Anti Malware
1. Download and Install STOPZilla Anti-malware to Scan for And Remove unblocked@email.su.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
pets-by-myway-ads-virus
Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.
pets-by-myway-ads-virus
Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
pets-by-myway-ads-virus
Step 6: Review and click on the ‘Install’ button.
pets-by-myway-ads-virus
Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all unblocked@email.su associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
pets-by-myway-ads-virus
Step 3: After the removal of all threats and associated objects, you should Restart your PC.

NOTE! Substantial notification about the unblocked@email.su threat: Manual removal of unblocked@email.su requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.
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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove unblocked@email.su from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove unblocked@email.su

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall unblocked@email.su and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by unblocked@email.su on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by unblocked@email.su there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for unblocked@email.su with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by unblocked@email.su.

Ransomware infections and unblocked@email.su aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of unblocked@email.su from Mac OS X.


Step 1: Uninstall unblocked@email.su and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to unblocked@email.su:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to unblocked@email.su. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to unblocked@email.su. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove unblocked@email.su via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as unblocked@email.su. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for unblocked@email.su:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by unblocked@email.su.

Ransomware infections and unblocked@email.su aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


unblocked@email.su FAQ

What is unblocked@email.su ransomware and how does it work?

unblocked@email.su is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does unblocked@email.su ransomware infect my computer?

Via several ways.unblocked@email.su Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of unblocked@email.su is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .unblocked@email.su files?

You can't. At this point the .unblocked@email.su files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .unblocked@email.su files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by unblocked@email.su ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".unblocked@email.su" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .unblocked@email.su files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of unblocked@email.su ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate unblocked@email.su ransomware and then remove it without causing any additional harm to your important .unblocked@email.su files.

Also, keep in mind that viruses like unblocked@email.su ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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