THREAT REMOVAL

ZONEware .ZW Files Ransomware Virus – Remove and Restore Data

This article aims to help you remove the ZONEware ransomware threat completely from your computer and recover files that have been encrypted with the .ZW file extension added to them.

New ransomware infection has been detected, and this time it appends the .ZW file extension to the files it encrypts. Named ZONEware, the malware aims to encrypt the files on your computer, making them not accessible and then drops a text file, named Ransom Note.txt. In it, the virus demands victims to pay around $100 via the BitCoin cryptocurrency to recover their encrypted files. In addition to this, the virus also features a Russian Roulette function which destroys a random file on the infected computer every hour. If you have become a victim of the ZONEware ransomware, we urge you to read this article and learn how to remove it from your computer after which restore your encrypted files.

Threat Summary

Name ZONEware
Type Ransomware, Cryptovirus
Short Description Infects the computer and then encrypts the files, asking victims to pay a ransom “fee” for the decryption. A form of online extortion malware.
Symptoms One of the primary symptoms is that the virus leaves the encrypted files with the .ZW file extension added to them and drops a ransom note, named Ransom Note.txt
Distribution Method Spam Emails, Email Attachments, Executable files
Detection Tool See If Your System Has Been Affected by malware

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User Experience Join Our Forum to Discuss ZONEware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

ZONEware Ransomware – How Did I Get Infected?

The primary infection method used to spread ZONEware ransomware virus is via e-mail. The malicious file causing the infection with ZONEware ransomware may be embedded in files that aim to trick the victim into opening them. These come in different forms within the e-mails:

  • Files attached in an archive.
  • Files uploaded to Dropbox or other file-sharing services and linked to the e-mail.
  • Microsoft Word documents which have malicious macros embedded within them.
  • Archived JavaScript (.js) files.
  • Executable files (.exe).
  • Windows VBS scripts (.vbs files).
  • Windows Script Files, otherwise known as .WSF.

If the files are documents with malicious macros, they do not cause the infection immediately, however, when they are opened, they aim to get you to click on “Enable Content” by deceiving you that it’s the document is protected and to read what is inside, you should enable macros. When you do that, the following infection activities may occur:

The e-mails are also very cleverly designed, describing the malicious e-mail attachments as legitimate invoices, receipts or important banking documents that should be opened as soon as possible. Here is an example:

Besides this, other methods for infecting victims with ZONEware may have also been used, such as:

  • Uploading the infection files as fake installers of programs in torrent sites or other suspicious sites.
  • Concealing the ZONEware infection as a game crack, software license activator or any other form of patch.

ZONEware Ransomware – Malicious Activity

One way or another, once your computer has been infected with ZONEware ransomware, the virus may begin it’s malicious activity. Initially, it may connect to the remote server of the cyber-criminals and obtain the following information from your computer system:

  • Operating system version.
  • IP and MAC addresses.
  • What software is installed on it.
  • Which system ports are unsecured.

Once this Information has been obtained, the ransomware virus may connect to a remote command and control server and download it’s payload files. They may be located in multiple different Windows system folders, such as:

  • %AppData%
  • %Local%
  • %LocalLow%
  • %Temp%
  • %Windows%

Once the files are dropped, ZONEware makes sure that the user knows of its presence by displaying its main ransom note screen:

Text from ransom screen:

“ZONEWARE
All your important files have been encrypted using military grade encryption algorithm. To decrypt them you need to obtain the private key from us. We are the only who can provide you the key, so don’t try to recover the files by yourself, it will only make the situation worse for you. To get this key you have to send the exact amount 0.25376 BTC to the address that you can see on the left or it will not work. ”

The note also has a feature that is common for modern ransomware viruses, even though it is not used so often – Russian Roulette. This feature deletes a random file from your computer each hour until you pay the ransom.

In addition to the ransom note screen, the ZONEware virus also drops a text file (Ransom Note.txt), that has a similar message as well:

“All of your files have been encrypted by The Zone ! If you dont see a gui your anti virus has most likely blocked it, so you just need to pay 80 usd worth of bitcoins to this bitcoin address: 34pSt66TD3AHkubVSQGzRXzdE5oYTFdRm1”

In addition to those tasks, the ZONEware ransomware virus may also perform activates that may obstruct the victim from recovering his/her files via system backup. Such activity is to delete the shadow volume copies by executing a file with a script that runs the following commands as an administrator in Windows Command Prompt:

→ process call create “cmd.exe /c
vssadmin.exe delete shadows /all /quiet
bcdedit.exe /set {default} recoveryenabled no
bcdedit.exe /set {default} bootstatuspolicy ignoreallfailures

In addition to this, the ZONEware ransomware may also create multiple different Windows Registry Entries on the compromised computer, such as add values in the Run and RunOnce registry keys in Windows that aim to start it’s malicious files automatically alongside Windows. The sub-keys can be found in the following places in regedit:

• HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\
• HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\

ZONEware Ransomware Virus – Encryption

For the encryption of files, ZONEware ransomware may take advantage of some of the most often used encryption algorithms out there, which are most often:

  • RSA (Rivest-Shamir-Adleman).
  • AES (Advanced Encryption Standard).
  • XOR algorithm.

The files which may be attacked are usually:

Documents.
Audio files.
Archives
Videos.
Image files.
Other often used file types.

The virus does the encryption attack via firstly scanning for a preconfigured file extensions related to the file types above. These may be some of the following extensions:

“PNG .PSD .PSPIMAGE .TGA .THM .TIF .TIFF .YUV .AI .EPS .PS .SVG .INDD .PCT .PDF .XLR .XLS .XLSX .ACCDB .DB .DBF .MDB .PDB .SQL .APK .APP .BAT .CGI .COM .EXE .GADGET .JAR .PIF .WSF .DEM .GAM .NES .ROM .SAV CAD Files .DWG .DXF GIS Files .GPX .KML .KMZ .ASP .ASPX .CER .CFM .CSR .CSS .HTM .HTML .JS .JSP .PHP .RSS .XHTML. DOC .DOCX .LOG .MSG .ODT .PAGES .RTF .TEX .TXT .WPD .WPS .CSV .DAT .GED .KEY .KEYCHAIN .PPS .PPT .PPTX ..INI .PRF Encoded Files .HQX .MIM .UUE .7Z .CBR .DEB .GZ .PKG .RAR .RPM .SITX .TAR.GZ .ZIP .ZIPX .BIN .CUE .DMG .ISO .MDF .TOAST .VCD SDF .TAR .TAX2014 .TAX2015 .VCF .XML Audio Files .AIF .IFF .M3U .M4A .MID .MP3 .MPA .WAV .WMA Video Files .3G2 .3GP .ASF .AVI .FLV .M4V .MOV .MP4 .MPG .RM .SRT .SWF .VOB .WMV 3D .3DM .3DS .MAX .OBJ R.BMP .DDS .GIF .JPG ..CRX .PLUGIN .FNT .FON .OTF .TTF .CAB .CPL .CUR .DESKTHEMEPACK .DLL .DMP .DRV .ICNS .ICO .LNK .SYS .CFG”

After it detects if a file from it’s extension list to be present on the victim’s computer, the ZONEware virus encrypts a portion of this file, enough to make it no longer able to be opened. After the encryption, the files look like the image below:

After the encryption, ZONEware generates unique decryption keys which are the only element enabling you to unlock your files. However, those keys are known only to the cyber-criminals, and they request a payment of ~0.25 BTC to decrypt your files.

Remove ZONEware Ransomware and Restore Encrypted Files

For you to remove the ZONEware ransomware threat, it is strongly recommended to back up your files first. After doing so, you can proceed by following the removal instructions below. They are carefully designed to help you remove ZONEware ransomware from your computer system after isolating it. Be advised that since ZONEware creates multiple files and other objects on your computer, it Is advisable to download and install a ransomware-specific malware removal software which can eliminate this threat automatically.

To attempt and restore files that have been encrypted with the .ZW file extension appended to them, we strongly advise you to follow the alternative methods for file recovery below in step “2. Restore files encrypted by ZONEware” after removing the virus. They may not be 100% effective, but may help you recover a big portion of your encrypted data.

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Ventsislav Krastev

Ventsislav is a cybersecurity expert at SensorsTechForum since 2015. He has been researching, covering, helping victims with the latest malware infections plus testing and reviewing software and the newest tech developments. Having graduated Marketing as well, Ventsislav also has passion for learning new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management, Network Administration and Computer Administration of System Applications, he found his true calling within the cybersecrurity industry and is a strong believer in the education of every user towards online safety and security.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove ZONEware from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove ZONEware

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall ZONEware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by ZONEware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by ZONEware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for ZONEware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by ZONEware.

Ransomware infections and ZONEware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of ZONEware from Mac OS X.


Step 1: Uninstall ZONEware and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to ZONEware:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to ZONEware. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to ZONEware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove ZONEware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as ZONEware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for ZONEware:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by ZONEware.

Ransomware infections and ZONEware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


ZONEware FAQ

What is ZONEware ransomware and how does it work?

ZONEware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does ZONEware ransomware infect my computer?

Via several ways.ZONEware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of ZONEware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .ZONEware files?

You can't. At this point the .ZONEware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .ZONEware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by ZONEware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".ZONEware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .ZONEware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of ZONEware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate ZONEware ransomware and then remove it without causing any additional harm to your important .ZONEware files.

Also, keep in mind that viruses like ZONEware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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