THREAT REMOVAL

Remove Help recover files.txt .oorr Ransomware

Being hit by ransomware is a nightmare that all users should be scared of. Unfortunately, many ransomware victims have come to the conclusion that crypto malware works faultlessly and continues to affect thousands of users and enterprises on a daily basis.

Name Help recover files.txt .oorr
Type Ransomware, Trojan Ransomware
Short Description The ransomware encrypts files and demands payments for exchange of their decryption.
Symptoms Files are encrypted and have the ‘.oorr’ prefix.
Distribution Method Most likely – via backdoor access. Other options – exploit kits, spam, etc.
Detection tool Download Malware Removal Tool, to See If Your System Has Been Affected By Help recover files.txt .oorr
User Experience Join our forum to follow the discussion about Help recover files.txt .oorr.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

We have already seen Trojan-Ransom.NSIS.ONION.air being active in the wild, and apparently, the crypto threat is set to operate once again. Malware researchers suspect that a ransomware currently known as ‘Help recover files.txt’ is yet another variation of the Onion ransomware.

According to our research, files encrypted by Help recover files.txt/ Trojan Ransom.NSIS.ONION.air will have the oorr. prefix.

Recent information on the ransom threat reveals that the current targets are located in Bulgaria and Greece. Other neighboring countries may also be chosen by the ransom authors. Targets can be both regular users and business networks. In this article, we will try and shed a light on how the ransomware works and how to stay protected against it in the first place.

Help recover files.txt / Trojan-Ransom.NSIS.ONION.air Technical Review

If your files (videos, text documents, pictures, etc.) all have the oorr. prefix, and you also see a Help recover files.txt message, you have been hit by Trojan-Ransom.NSIS.ONION.air ransomware.

Research reveals that the ransomware enters the system with the help of backdoor access. As we have already written, the Onion ransomware is also known as CTB-Locker or Citroni. Our previous research indicates that Critoni’s services could be rented by third parties at a cost of $ 3 000. File-encrypting threats are being sold in underground forums as we speak. Anyone with even the slightest knowledge of malware can ‘rent’ a file-encrypting service and make quick money out of thin air. Sadly, ransomware has proven to be a most effective way to generate online income.

Get to know the method employed by professional and wannabe cyber criminals and read our article

How Do I Steal Money Online in 2015?

Now, let’s get back to the Help recover files.txt ransom. The message displayed by the threat contains the following information:

→”Hi,What happened to your files?mAll your files were protected by a strong encryption with RSA-2048 More information about the encryption keys using RSA-2048 can be found heres https://en.wikipedia.org/RSA What does this mean? This mean that the structure and data within your files have been irrevocably change and only we can help you to restore it. How did this happen? Especially for you, on our server was generated the secret key pair RSA-2048 – public and private. All your files were encrypted with the public key, which has been transferred to your computer via internet. Decrypting of your files is only possible with the help of the private key and decrypt program which is on our server. You can buy our tool with private key that will recover all your files. It cost’s 4 bitcoins and you need send it to bitcoin address 14mf7A1oCZ7bjpkqaoXCHp2VLRhuv***** . 1 bitcoin ~= 240 US $.You can make bitcoin payment without any bitcoin software. For this you can use one of this bitcoin exchanger from this exchange list to send us bitcoins (addresses listed). Our contact mail entry******@gmail.com . Additional contact mail entry******@india.com (email us here if we don’t answer from gmail.com). Your own personal key: J******* . Send us your own personal key after payment and we will send you decryption tool.You can send one small file (not bigger than 1 megobyte) before payment and we will recover it. It will be proof that we have decryption tool.”

Keep in mind that this message can be translated in accordance to the victim’s location and nationality. Another variable is the listed bitcoin addresses – they could vary from victim to victim. However, they are all traced back to the same attacker, with the same email addresses. Here is an image of the message in English:

help-recover-files-txt-ransomware-onion

According to one of the emails given by the criminals, the team may be situated in India. However, more information is needed to confirm that.

As already stated, the files encrypted by the ransomware start with a prefix ‘oorr’, followed by the original file names. Users have reported that the malicious threat affects not only the system files but also the backup drive and DropBox.

Where in the system is the ransomware hiding?

The locations typically used by ransomware are:

  • %Temp%
  • C:\\.exe
  • %AppData%
  • %LocalAppData%
  • %ProgramData%
  • %WinDir%

However, one user of BleepingComputer has shared that he found the executable in the following directory:

  • Local Disc (C:)\Users\\DateTime\date.exe

The user believes that the hackers could have broken his system using Remote Desktop Connection. One way they could have done that is by brute-forcing his password.

And now the logical question is…

How Can I Rid of Help recover files.txt / Onion Ransomware and Restore My Files?

As stated by affected users, several well-known AV solutions have failed in detecting and blocking the attack. If an AV solution is applied, it should be quite a powerful one, specialized in removing sophisticated malware.

We have already written a detailed article about the RSA encryption algorithm and how to deal with it in case of infection. Just follow the link below:
Restore Files Encrypted via RSA Encryption

Security Tip

To improve the protection against ransomware, security experts recommend using 2 external drives and back up files on a daily or a weekly basis. For precautionary reasons, the second hard drive should be kept offline.

Another thing to be tried is following the guide below. Please don’t hesitate to contact us if you have any questions. STF also welcomes all users or security experts that can help in the battle against ransomware and file-enryption. You can either use the comment field below the article, or, even better, you can join our security forum and start your own topic.

1. Start Your PC in Safe Mode to Remove Help recover files.txt .oorr.

For Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.

Capture

For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.

safe-mode-windows

3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account

windows-safe-mode-running

While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

For Windows 8, 8.1 and 10 systems:
Step 1: Open the Start Menu
Windows-10-0 (1)
Step 2: Whilst holding down Shift button, click on Power and then click on Restart.
Step 3: After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.
Windows-10-1-257x300
Step 4: You will see the Troubleshoot menu. From this menu you can choose Advanced Options.
Windows-10-2 (1)
Step 5: After the Advanced Options menu appears, click on Startup Settings.
Windows-10-3 (1)
Step 6: Click on Restart.
Windows-10-5 (1)
Step 7: A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart.

2. Remove Help recover files.txt .oorr automatically by downloading an advanced anti-malware program.

To clean your computer you should download an updated anti-malware program on a safe PC and then install it on the affected computer in offline mode. After that you should boot into safe mode and scan your computer to remove all Help recover files.txt .oorr associated objects.

Security engineers recommend that you back up your files immediately, preferably on an external memory carrier in order to be able to restore them. In order to protect yourself from Help recover files.txt .oorr (For Windows Users) please follow these simple steps:

For Windows 7 and earlier:

1-Click on Windows Start Menu
backup-1
2-Type Backup And Restore
3-Open it and click on Set Up Backup
w7-backup3
4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.
backup-3
5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.
backup-4
6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by Help recover files.txt .oorr.
backup-5

For Windows 8, 8.1 and 10:

1-Press Windows button + R
filehistory-1
2-In the window type ‘filehistory’ and press Enter
filehistory-2
3-A File History window will appear. Click on ‘Configure file history settings’
filehistory-3
4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.
filehistory-4
5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from Help recover files.txt .oorr.
Enabling Windows Defense Feature:
1- Press Windows button + R keys.
sysdm
2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.
windows-defense2
3- A System Properties windows should appear. In it choose System Protection.
windows-defense3
5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from Help recover files.txt .oorr is on.
windows-defense1
Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.
file-restore1
2-Click on the Previous Versions tab and then mark the last version of the file.
file-restore2
3-Click on Apply and Ok and the file encrypted by Help recover files.txt .oorr should be restored.

donload_now_250
Spy Hunter scanner will only detect the threat. If you want the threat to be automatically removed, you need to purchase the full version of the anti-malware tool.Find Out More About SpyHunter Anti-Malware Tool / How to Uninstall SpyHunter

Milena Dimitrova

Milena Dimitrova

An inspired writer and content manager who has been with SensorsTechForum since the beginning. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove Help recover files.txt .oorr from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Help recover files.txt .oorr

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Help recover files.txt .oorr and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Help recover files.txt .oorr on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Help recover files.txt .oorr there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Help recover files.txt .oorr with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Help recover files.txt .oorr.

Ransomware infections and Help recover files.txt .oorr aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of Help recover files.txt .oorr from Mac OS X.


Step 1: Uninstall Help recover files.txt .oorr and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Help recover files.txt .oorr:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Help recover files.txt .oorr. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Help recover files.txt .oorr. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Help recover files.txt .oorr via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Help recover files.txt .oorr. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Click the button below below to download SpyHunter for Mac and scan for Help recover files.txt .oorr:


Download

SpyHunter for Mac



Step 3 (Optional): Try to Restore Files Encrypted by Help recover files.txt .oorr.

Ransomware infections and Help recover files.txt .oorr aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Help recover files.txt .oorr FAQ

What is Help recover files.txt .oorr ransomware and how does it work?

Help recover files.txt .oorr is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Help recover files.txt .oorr ransomware infect my computer?

Via several ways.Help recover files.txt .oorr Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Help recover files.txt .oorr is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Help recover files.txt .oorr files?

You can't. At this point the .Help recover files.txt .oorr files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Help recover files.txt .oorr files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Help recover files.txt .oorr ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Help recover files.txt .oorr" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Help recover files.txt .oorr files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Help recover files.txt .oorr ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Help recover files.txt .oorr ransomware and then remove it without causing any additional harm to your important .Help recover files.txt .oorr files.

Also, keep in mind that viruses like Help recover files.txt .oorr ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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