THREAT REMOVAL

Sage Virus – Remove It and Restore .Sage Files

Article, created to help users remove the .Sage file virus and try to restore AES encrypted files by Sage ransomware for free.

Users have begun to complain about a new ransomware threat on the loose that has the ability to render the files on targeted computers no longer openable. The virus is named Sage and its primary goal is to extort users for the decryption of their files, which the virus scrambles after infecting. The virus demands different sum for different infection. Some websites report it to want the sum of approximately 0.7 BTC and we have seen a website related to it, which demands the sum of 0.2 BTC. Anyone who has been infected by Sage ransomware is strongly advised not to pay any ransom amount and to focus on removing the virus and restoring the files using alternative file restoration methods.

Threat Summary

NameSage
TypeRansomware, Cryptovirus
Short DescriptionThe Sage ransomware encrypts your data and then displays a ransom message with instructions for payment.
SymptomsSage ransomware encrypts the files and adds the .sage file extension. A ransom note is dropped on the desktop with the following content.
Distribution MethodSpam Emails, Email Attachments, malicious .xls files, .htm Files, .js files, .ZIP archives
Detection Tool See If Your System Has Been Affected by malware

Download

Malware Removal Tool

User ExperienceJoin Our Forum to Discuss Sage.
Data Recovery ToolWindows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.

Update November 2017. After Sage’s initial appearance on the malware scene in December 2016, the virus continues to attack users, encrypting their files and demanding ransom in exchange for decryption. Sage has also seen 2 updates in Sage 2.0 and Sage 2.2. In terms of distribution, it has been established that Sage operators mostly rely on phishing emails containing Microsoft Office documents with malicious macros. The virus continues to be dropped by downloader scripts spread via the very same malicious emails. Malwarebytes researchers were able to identify the list of files targeted by Sage ransomware. The ransomware comes with an extensive list of the targeted extensions, which is hard-coded in the binary. Here is the list:

dat mx0 cd pdb xqx old cnt rtp qss qst fx0 fx1 ipg ert pic img cur fxr
slk m4u mpe mov wmv mpg vob mpeg 3g2 m4v avi mp4 flv mkv 3gp asf m3u m3u8
wav mp3 m4a m rm flac mp2 mpa aac wma djv pdf djvu jpeg jpg bmp png jp2 lz
rz zipx gz bz2 s7z tar 7z tgz rar ziparc paq bak set back std vmx vmdk vdi
qcow ini accd db sqli sdf mdf myd frm odb myi dbf indb mdb ibd sql cgn dcr
fpx pcx rif tga wpg wi wmf tif xcf tiff xpm nef orf ra bay pcd dng ptx r3d
raf rw2 rwl kdc yuv sr2 srf dip x3f mef raw log odg uop potx potm pptx rss
pptm aaf xla sxd pot eps as3 pns wpd wps msg pps xlam xll ost sti sxi otp
odp wks vcf xltx xltm xlsx xlsm xlsb cntk xlw xlt xlm xlc dif sxc vsd ots
prn ods hwp dotm dotx docm docx dot cal shw sldm txt csv mac met wk3 wk4
uot rtf sldx xls ppt stw sxw dtd eml ott odt doc odm ppsm xlr odc xlk ppsx
obi ppam text docb wb2 mda wk1 sxm otg oab cmd bat h asx lua pl as hpp clas
js fla py rb jsp cs c jar java asp vb vbs asm pas cpp xml php plb asc lay6
pp4 pp5 ppf pat sct ms11 lay iff ldf tbk swf brd css dxf dds efx sch dch
ses mml fon gif psd html ico ipe dwg jng cdr aep aepx 123 prel prpr aet
fim pfb ppj indd mhtm cmx cpt csl indl dsf ds4 drw indt pdd per lcd pct
prf pst inx plt idml pmd psp ttf 3dm ai 3ds ps cpx str cgm clk cdx xhtm
cdt fmv aes gem max svg mid iif nd 2017 tt20 qsm 2015 2014 2013 aif qbw
qbb qbm ptb qbi qbr 2012 des v30 qbo stc lgb qwc qbp qba tlg qbx qby 1pa
ach qpd gdb tax qif t14 qdf ofx qfx t13 ebc ebq 2016 tax2 mye myox ets
tt14 epb 500 txf t15 t11 gpc qtx itf tt13 t10 qsd iban ofc bc9 mny 13t
qxf amj m14 _vc tbp qbk aci npc qbmb sba cfp nv2 tfx n43 let tt12 210
dac slp qb20 saj zdb tt15 ssg t09 epa qch pd6 rdy sic ta1 lmr pr5 op sdy
brw vnd esv kd3 vmb qph t08 qel m12 pvc q43 etq u12 hsr ati t00 mmw bd2
ac2 qpb tt11 zix ec8 nv lid qmtf hif lld quic mbsb nl2 qml wac cf8 vbpf
m10 qix t04 qpg quo ptdb gto pr0 vdf q01 fcr gnc ldc t05 t06 tom tt10
qb1 t01 rpf t02 tax1 1pe skg pls t03 xaa dgc mnp qdt mn8 ptk t07 chg
#vc qfi acc m11 kb7 q09 esk 09i cpw sbf mql dxi kmo md u11 oet ta8 efs
h12 mne ebd fef qpi mn5 exp m16 09t 00c qmt cfdi u10 s12 qme int? cf9
ta5 u08 mmb qnx q07 tb2 say ab4 pma defx tkr q06 tpl ta2 qob m15 fca eqb
q00 mn4 lhr t99 mn9 qem scd mwi mrq q98 i2b mn6 q08 kmy bk2 stm mn1 bc8
pfd bgt hts tax0 cb resx mn7 08i mn3 ch meta 07i rcs dtl ta9 mem seam
btif 11t efsl $ac emp imp fxw sbc bpw mlb 10t fa1 saf trm fa2 pr2 xeq
sbd fcpa ta6 tdr acm lin dsb vyp emd pr1 mn2 bpf mws h11 pr3 gsb mlc
nni cus ldr ta4 inv omf reb qdfx pg coa rec rda ffd ml2 ddd ess qbmd
afm d07 vyr acr dtau ml9 bd3 pcif cat h10 ent fyc p08 jsd zka hbk bkf
mone pr4 qw5 cdf gfi cht por qbz ens 3pe pxa intu trn 3me 07g jsda
2011 fcpr qwmo t12 pfx p7b der nap p12 p7c crt csr pem gpg key

Sage Virus – Distribution Strategy

In order to successfully spread and infect users, Sage ransomware may use spam campaigns that redistribute different types of files. These spam campaigns are focused primarily on inexperienced users and may contain e-mail attachments as well as malicious web links that may cause an infection via several different methods:

  • Via malicious javascript.
  • Via malicious macros.
  • Via executables that are contained directly in an archive uploaded as an attachment.

After the user has already opened the malicious Sage files, the ransomware performs several different activities to drop malicious files In important Windows folders like the following:

  • %AppData%
  • %Roaming%
  • %Local%
  • %SystemDrive%

Sage Ransomware – Post-Infection Analysis

As soon as Sage ransomware has infected the user, the virus immediately modifies the registry entries of the affected computer. To perform this, sage may attack the following Windows registry keys:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

Besides the Run and RunOnce keys which make its malicious executables encrypt files on Windows startup, the Sage virus may also perform other modifications of other types of files on compromised machines, such as add value strings in keys that change the wallpaper, drop files on the desktop and open them and others.

To encrypt user files, the Sage virus uses the AES encryption algorithm. This cipher is used with the one and only purpose of encrypting blocks of data in the source code of the infected file. This encryption procedure is enough to render a file no longer openable. For the encryption, Sage ransomware attacks files that are:

  • Videos.
  • Audio files.
  • Files, related to Microsoft Office documents.
  • Adobe Reader files.
  • Images.
  • Database files.
  • Virtual drives.

As soon as Sage ransomware has performed the encryption, it adds the .sage file extension to the encrypted files. When this has been done, the files look like the following:

After encryption, Sage ransomware drops a very large ransom note to notify the user to open their website, which in return has the following message:

The website of Sage ransomware also includes advanced instructions on how to turn money in to BitCoin and use this to conduct a payment to the user.

Not only this, but similar to Cerber ransomware, Sage also offers decryption of 1 file for free as customer support.

Remove Sage Ransowmare and Restore Encrypted Files

In order to completely remove Sage ransomware, we urge you to follow the removal instructions below. In case you are having difficulties in manually removing the virus from your computer, experts recommend deleting it automatically via downloading and installing an advanced program for malware removal which will take care of this threat for you automatically. The instructions also include Alternative file restoration methods in step “2. Restore files encrypted by Sage” below. We advise you to backup the encrypted files before testing those tools since they may damage them. Also, bear in mind that those methods are not 100% effective, but they may also partially work for you.

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Ventsislav Krastev

Ventsislav has been covering the latest malware, software and newest tech developments at SensorsTechForum for 3 years now. He started out as a network administrator. Having graduated Marketing as well, Ventsislav also has passion for discovery of new shifts and innovations in cybersecurity that become game changers. After studying Value Chain Management and then Network Administration, he found his passion within cybersecrurity and is a strong believer in basic education of every user towards online safety.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


OFFER

REMOVE IT NOW (PC)
with Spy Hunter
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy


Windows Mac OS X

How to Remove Sage from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Sage

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Sage and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Sage on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Sage there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Sage with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by Sage.

Ransomware infections and Sage aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.


Windows Mac OS X

Get rid of Sage from Mac OS X.


Step 1: Uninstall Sage and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Sage:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Sage. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Sage. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Sage via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Sage. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.


Step 3 (Optional): Try to Restore Files Encrypted by Sage on your Mac.

Ransomware for Mac Sage aims to encode all your files using an encryption algorithm which may be very difficult to decode, unless you pay money.

This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files, but only in some cases. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the recommended Data Recovery Mac app by clicking on the link underneath:


Sage FAQ

What is Sage ransomware and how does it work?

Sage is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does Sage ransomware infect my computer?

Via several ways.Sage Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of Sage is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .Sage files?

You can't. At this point the .Sage files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .Sage files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by Sage ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".Sage" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .Sage files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of Sage ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate Sage ransomware and then remove it without causing any additional harm to your important .Sage files.

Also, keep in mind that viruses like Sage ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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