THREAT REMOVAL

Turla Trojan Removal Instructions — Restore Your Computer From Infections

The Turla Trojan attacks are currently infecting users worldwide in an offensive campaign. The captured samples showcase that the threat can cause widespread damage on the compromised hosts. Our article provides an overview of the virus operations and it also may be helpful in attempting to remove the virus.

Threat Summary

Name Turla Trojan
Type Trojan
Short Description The Turla Trojan is a utility malware that is designed to silently infiltrate computer systems, active infections will spy on the victim users.
Symptoms The victims may not experience any apparent symptoms of infection.
Distribution Method Freeware Installations, Bundled Packages, Scripts and others.
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Turla Trojan – Distribution Methods

The Turla Trojan is the collective name of which a group of backdoors and malware led by the hacking group bearing the same name is known. Over the years several active campaigns bearing modified versions of it.

The recent attacks carrying the threat use a classic infiltration technique which depends on the interaction with a Adobe Flash installer. This means that the hackers can leverage several different distribution techniques:

  • Fake Download Sites — The hackers can construct fake copies of legitimate vendor sites and download portals. They might use stolen web design elements and layout, as well as domain names. This can fool a large part of ordinary web users that can get redirected via search engine results or scripts such as pop-ups, banners, ads and in-line links.
  • Scam Email Messages — Another popular technique is the coordination of mass email SPAM messages. They are created using graphics and text taken from well known sites or Internet services. This can confuse the users into thinking that they have received a software update message from Adobe for instance. The dangerous file can be directly attached or linked in the body contents.
  • Installer Bundles — In some specific cases the virus can be made part of the legitimate Adobe Flash player installer.
  • Document Scripts — The hackers behind the Turla Trojan can embed the installation code into macros. This means that infections can happen through interaction with all kinds of files: rich text documents, spreadsheets, presentations and databases. Once they are opened a notification prompt will pop-up asking the users to enable the built-in content. If this is done the infection will follow.

In certain cases the hackers can also deliver the threats via browser hijackers — malicious web browser extensions. They are usually spread on the relevant repositories using an elaborate description promising new feature enhancements. The use of fake developer credentials and use reviews can further coerce the victims into installing it. If this is done then their browser settings will be changed to redirect to a certain hacker-controlled page. The next actions will be to install the relevant Trojan code.

Some of the infections have been caused via vulnerability testing. The hackers use popular security audit tools to find weaknesses in computer hosts and networks. If an unpatched service software is found and they have the right exploit code the Turla Trojan code can be automatically deployed.

Turla Trojan – Detailed Description

Once the Turla Trojan has penetrated the computer’s security it will automatically launch a series of built-in commands. This Trojan uses a different approach in comparison to other threats. Instead of a traditional secure connection to a hacker-controlled server it depends on the delivery of files and email correspondence to automate the infection reports.

This means that the main malware engine can connect to an email inbox hat has been specially created for this purpose. Network administrators will not be able to trace down this specific stream as it appears just like any normal user behavior. The engine will report the data in a file, usually in the form of a PDF file, which is sent as an attachment and sent to the hacker operators. Upon receiving the message the remote administration client will read the data and then send specific instructions using the same mechanism back to the infected hosts.

The security analysis shows that the Turla Trojan have the ability to interact with email clients (Outlook and The Bat!). The malicious engine sets itself as a persistent dependency which allows it to start every time the applications are accessed.

Related Story: Turla Hackers Employ Mosquite Backdoor Against Diplomats

The full analysis has revealed the commands that can be launched by the hackers. The full list of actions includes the following:

  • Display a MessageBox — Allows the hackers to display a notification box on the victim’s desktop. This is widely used when orchestrating social engineering attacks.
  • Sleep — Triggers a “sleep” power event.
  • Delete File — Allows the hackers to choose a file on the users computer that will be deleted.
  • Get File — Retrieves a chosen file from the infected machine.
  • Set operator email address A(overriding the initial one hardcoded in the DLL) — Changes the controlling email address to another one.
  • Put File — Deploys a hacker-specified file to the machines.
  • Run Shell Command — Allows the hackers to execute commands of their choice — either in PowerShell or the command prompt.
  • Create Process — The malicius engine will create a second process in a separate thread.
  • Delete Directory — Deletes a chosen directory.
  • Create Directory — Creates a directory under a provided name in a specified directory.
  • Change timeout — Modifies the interval between the email correspondence monitoring.
  • Run Powershell Command — Enables the hackers to execute PowerShell commands and scripts.
  • Set Answer Mode — Modifies the return instructions mode.

Most of the Turla Trojan attacks can be configured using either built-in scripts or programmed by the hackers to carry out complex infiltrations. This includes a persistent installation. This means that it can modify the boot options and automatically start once the computer is booted up. This procedure can also disable access to the recovery menu which will render most manual recovery instructions worthless.

Use of the Turla Trojan can lead to sensitive information harvesting. This means that it can retrieve strings that can expose the victim’s identity — their name, address, phone number, interests, location and any stored account credentials. The other type of information that can be hijacked is metrics about the operating system and the installed hardware components that can be used to optimize the upcoming attacks.

The malicious algorithm can also be configured to delete any System recovery information such as backups and Shadow Volume Copies. This means that effective restore of the infected computers is only possible with a professional-grade recovery software, refer to our instructions for more information on the matter.

It is possible that the Turla Trojan can be modified to execute banking Trojan like behavior. Thanks to the remote control and spying capabilities the hackers can monitor when the victim users enter into certain services like email inboxes and online banks. When they access the relevant login pages the criminals can directly extract the mouse movement and keystrokes. The credentials will be automatically transferred to the hackers.

Remove Turla Trojan

If your computer system got infected with the Turla Trojan, you should have a bit of experience in removing malware. You should get rid of this Trojan as quickly as possible before it can have the chance to spread further and infect other computers. You should remove the Trojan and follow the step-by-step instructions guide provided below.

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Martin Beltov

Martin graduated with a degree in Publishing from Sofia University. As a cyber security enthusiast he enjoys writing about the latest threats and mechanisms of intrusion.

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Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

How to Remove Turla Trojan from Windows.


Step 1: Boot Your PC In Safe Mode to isolate and remove Turla Trojan

OFFER

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R


2. The "Run" Window will appear. In it, type "msconfig" and click OK.


3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.


4. When prompted, click on "Restart" to go into Safe Mode.


5. You can recognise Safe Mode by the words written on the corners of your screen.


Step 2: Uninstall Turla Trojan and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:


1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.


2. In the field type in "appwiz.cpl" and press ENTER.


3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.


Step 3: Clean any registries, created by Turla Trojan on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Turla Trojan there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.


2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.


3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

IMPORTANT!
Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Turla Trojan with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.


It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.


2. After you have installed SpyHunter, wait for it to update automatically.

SpyHunter5-update-2018


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.

SpyHunter5-Free-Scan-2018


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.

SpyHunter-5-Free-Scan-Next-2018

If any threats have been removed, it is highly recommended to restart your PC.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer

Get rid of Turla Trojan from Mac OS X.


Step 1: Uninstall Turla Trojan and remove related files and objects

OFFER
Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy


1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:


2. Find Activity Monitor and double-click it:


3. In the Activity Monitor look for any suspicious processes, belonging or related to Turla Trojan:

Tip: To quit a process completely, choose the “Force Quit” option.


4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.


5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Turla Trojan. If you find it, right-click on the app and select “Move to Trash”.


6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Turla Trojan. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.


7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Turla Trojan via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Turla Trojan. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents
/Library/LaunchDaemons

Tip: ~ is there on purpose, because it leads to more LaunchAgents.


Step 2: Scan for and remove malware from your Mac

When you are facing problems on your Mac as a result of unwanted scripts, programs and malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Turla Trojan from Google Chrome.


Step 1: Start Google Chrome and open the drop menu


Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"


Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.


Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Erase Turla Trojan from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window


Step 2: Select the "Add-ons" icon from the menu.


Step 3: Select the unwanted extension and click "Remove"


Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Uninstall Turla Trojan from Microsoft Edge.


Step 1: Start Edge browser.


Step 2: Open the drop menu by clicking on the icon at the top right corner.


Step 3: From the drop menu select "Extensions".


Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.


Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.



Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Remove Turla Trojan from Safari.


Step 1: Start the Safari app.


Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.


Step 3: From the menu, click on "Preferences".

stf-safari preferences


Step 4: After that, select the 'Extensions' Tab.

stf-safari-extensions


Step 5: Click once on the extension you want to remove.


Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Turla Trojan will be removed.


How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.


Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer


Eliminate Turla Trojan from Internet Explorer.


Step 1: Start Internet Explorer.


Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'


Step 3: In the 'Manage Add-ons' window.


Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.


Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.


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