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Raccoon Infostealer Malware – Removal

There is a new information stealer in town. Dubbed Raccoon, the malware is gaining popularity as it is being sold as a MaaS (malware-as-a-service). Raccoon has already infected thousands of victims worldwide.

According to researchers, the Raccoon malware has contaminated hundreds of devices throughout the globe in just a couple of months, and has obtained card data and e-mail credentials from victims. The malware is already one of the top 10 most-mentioned malware tools in the underground community.

The malware is not excessively sophisticated or innovative, yet its malware-as-a-service (MaaS) model gives cybercriminals a quick-and-easy method to make money by compromising sensitive user details.

The Raccoon infostealer was discovered by Cybereason researchers, who say that “this strain of malware first emerged as recently as 2019, and has already established a strong following among cybercriminals. Its popularity, even with a limited feature set, signals the continuation of a growing trend of the commoditization of malware as they follow a MaaS (Malware-as-a-Service) model and evolve their efforts.”

Threat Summary

Name Raccoon Infostealer
Type Infostealer, Malware
Short Description A dangerous malware which can steal sensitive information from infected systems.
Symptoms Infected users may not notice any particular symptoms, as the infostealer is installed silently.
Distribution Method Phishing emails, Exploit kits, Bundled with legitimate software
Detection Tool See If Your System Has Been Affected by malware


Malware Removal Tool

Raccoon Infostealer Malware April 2020 Updates

New versions of Racoon are currently being spread in the wild. These new versions feature a change in the initial infection mechanism. The first action will be to trigger an initial installation script retrieving the actual malware from a Google Cloud Services repository. This is an important step, as most of the firewalls and other security solutions will consider it a safe and legitimate activity and not raise attention.

The new releases of the Raccoon infostealer malware are delivered via a phishing email campaign. The recipients will be shown a message from a friend claiming that their inboxes have been compromised. Another typical scenario used to manipulate the intended victims is to send out warning messages claiming that their emails have been hacked. Various blackmail tactics will be used in order to manipulate the users into opening browser links or downloading attached files. Depending on the actual form of delivery the payload carrier may be a macro, an independent script, an executable file or another file type.

Raccoon Infostealer Malware March 2020 Updates

The Raccoon malware is being spread in a sextortion phishing strategy. The criminals are sending email messages that contain nude images which include malicious scripts. The contents of these phishing emails also reveal that the criminal group behind it is called Red Skull. The premise of the emails is that the hackers have been able to compromise an acquaintance of the recipients and have found nude images of their naked girlfriends. They appear to be linked or attached directly to the email messages.

The malware will be inserted in payload carrier files — the recipients will be instructed into enabling the built-in scripts — this is the case in macro-infected documents. They can be of all popular file types: presentations, databases, spreadsheets and text documents. The running of the macros will run a PowerShell initial infection script. This script will lead to the Raccoon malware installation.

Another extortion scam which is used by the criminals is the distribution of fake DocuSign documents. They are masked as legitimate files which when activated will download the malware.

Raccoon Malware: February 2020 Activity

There is a new strain of Raccoon with even more advanced built-in functionality. The new threat is being spread by an unknown hacking group; it is possible that this criminal collective is not the same as before. The cybercriminals have updated the malware in order to harvest sensitive information from victims. The security analysis shows that the following types of personal information can be harvested:

  • Personal Identiy Information
  • Payment Card Information
  • Cryptocurrency Miners
  • Web Browser Information Stored Data

A dangerous feature found in this new version of the malware is that it can also steal information from compromised devices which are using the TOR anonymous network. The information gathering module has been updated now to include software such as Mozilla Firefox, Google Chrome, Microsoft Edge and etc.

The new version can additionally steal credentials from any of the popular cryptocurrency wallets: Electrum, Ethereum, Jaxx, Exodus and Monero among others. This information stealing functionality is also extended to popular email clients such as Outlook, Foxmail and Mozilla Thunderbird. The attackers are probably using the Raccoon in order to acquire sensitive user data — the main goal is to intrude onto the target network. It is very possible that when this is done the virus may acquire administrative privileges.

The advanced functionality of the Raccoon allows it to execute a lot of malicious actions:

  • Reconnaissance — The Trojan can take screenshots of the user activity and send them automatically to the hacker operators.
  • Additional Infections — In many cases these infections can be used to drop other malware to the hosts — ransomware, sabotage scripts and etc.
  • System Reconfiguration — Raccoon infections can be used to drastically reconfigure the system — changes can be made to the Windows Registry, configuration files and etc.

Raccoon samples appear to be created as part of a global RaaS (ransomware-as-a-service) operation — this means that the original developers of the malware offer customization options to prospective buyers. There may be different price plans and options which can be ordered from the developers, as well as custom orders.

Raccoon Infostealer Malware — Technical Overview

First of all, it is important to note that Raccoon is written in C++ and is designed to work on both 32-bit and 64-bit operating systems. Though it was originally classified as a password stealer by many AV companies, the infosec community has observed it leverage broader capabilities. Thus, it has been categorized as an information stealer (infostealer).

The analysis of the inforstealer shows that it was developed by a Russian cybercrime group. The malware is capable of obtaining a large set of information, despite the lack of sophistication – it can infect victims using various techniques, and can steal plenty of sensitive information, such as credit card data, cryptocurrency wallets, browser data, and e-mail credentials.

The Raccoon malware is swiftly getting grip of new threat actors, eager to use it in their campaigns. It has already become one of the top 10 most-referenced malware pieces on underground marketplaces, infecting numerous endpoints internationally across both organizations and individuals in North America, Europe, and Asia.

Raccoon follows a malware-as-a-service model, allowing people a quick-and-easy way to make money by stealing sensitive data without a big financial investment or technical know-how.

It also appears that the cybercrime team behind Raccoon is admired in the underground community for their level of service, support, and user experience, but has faced a number of bouts of public feuds and inner conflicts, the official report says.

Raccoon Infostealer Distribution Methods

Exploit kits. The Raccoon infostealer is leveraging several ways for distribution across devices, but it mostly relies on exploit kits, phishing attacks, and bundled malware. Cybercriminals are specifically using the Fallout EK to generate a PowerShell instance from Internet Explorer and then download the main payload of the malware.

Phishing. The phishing campaigns carrying the inforstealer are based on email messages that have an attached Word document. When the potential victim opens the Word document and enables macros, the macro code creates a connection to a malicious domain to download the malicious payload.

Bundled malware. The attackers are also leveraging the bundling method, where Raccoon is bundled with legitimate software. If a user downloads an infected installer, the malware will install itself silently, and the user will not notice it.

Raccoon Infostealer – Removal

In order to fully remove the Raccoon infostealer from your computer system, we recommend that you follow the removal instructions underneath this article. If the first two manual removal steps do not seem to work, we suggest what most security experts advise – to download and run a scan of your computer with a reputable anti-malware program.

Downloading this software will not only save you some time, but will remove all of Raccoon malware files and programs related to it and will protect your computer against such intrusive apps and malware in the future.

Milena Dimitrova

An inspired writer and content manager who has been with SensorsTechForum since the project started. A professional with 10+ years of experience in creating engaging content. Focused on user privacy and malware development, she strongly believes in a world where cybersecurity plays a central role. If common sense makes no sense, she will be there to take notes. Those notes may later turn into articles! Follow Milena @Milenyim

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About the Raccoon Infostealer Research

The content we publish on SensorsTechForum.com, this Raccoon Infostealer how-to removal guide included, is the outcome of extensive research, hard work and our team’s devotion to help you remove the specific, adware-related problem, and restore your browser and computer system.

How did we conduct the research on Raccoon Infostealer?

Please note that our research is based on independent investigation. We are in contact with independent security researchers, thanks to which we receive daily updates on the latest malware, adware, and browser hijacker definitions.
Furthermore, the research behind the Raccoon Infostealer threat is backed with VirusTotal https://www.virustotal.com/gui/home/upload.
To better understand this online threat, please refer to the following articles which provide knowledgeable details.


1.Browser Redirect – What Is It?
2.Adware Is Malicious, and It Uses Advanced Techniques to Infect
3.The Thin Red Line Between Potentially Unwanted Programs and Malware
4.The Pay-Per-Install Affiliate Business – Making Millions out of Adware
5.Malicious Firefox Extensions Installed by 455,000 Users Blocked Updates

How to Remove Raccoon Infostealer from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove Raccoon Infostealer


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall Raccoon Infostealer and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by Raccoon Infostealer on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by Raccoon Infostealer there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.

Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for Raccoon Infostealer with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Video Removal Guide for Raccoon Infostealer (Windows).

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Get rid of Raccoon Infostealer from Mac OS X.

Step 1: Uninstall Raccoon Infostealer and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1.Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3.In the Activity Monitor look for any suspicious processes, belonging or related to Raccoon Infostealer:

Tip: To quit a process completely, choose the “Force Quit” option.

4.Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5.In the Applications menu, look for any suspicious app or an app with a name, similar or identical to Raccoon Infostealer. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference.

Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to Raccoon Infostealer. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove Raccoon Infostealer via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as Raccoon Infostealer. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Step 2: Scan for and remove Raccoon Infostealer files from your Mac

When you are facing problems on your Mac as a result of unwanted scripts and programs such as Raccoon Infostealer, the recommended way of eliminating the threat is by using an anti-malware program. SpyHunter for Mac offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.

Click the button below below to download SpyHunter for Mac and scan for Raccoon Infostealer:


SpyHunter for Mac

Video Removal Guide for Raccoon Infostealer (Mac)

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Raccoon Infostealer from Google Chrome.

Step 1: Start Google Chrome and open the drop menu

Step 2:Move the cursor over "Tools" and then from the extended menu choose "Extensions"

Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.

Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Erase Raccoon Infostealer from Mozilla Firefox.

Step 1: Start Mozilla Firefox. Open the menu window

Step 2: Select the "Add-ons" icon from the menu.

Step 3: Select the unwanted extension and click "Remove"

Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Uninstall Raccoon Infostealer from Microsoft Edge.

Step 1: Start Edge browser.

Step 2: Open the drop menu by clicking on the icon at the top right corner.

Step 3: From the drop menu select "Extensions".

Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.

Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Remove Raccoon Infostealer from Safari.

Step 1: Start the Safari app.

Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.

Step 3: From the menu, click on "Preferences".

stf-safari preferences

Step 4: After that, select the 'Extensions' Tab.


Step 5: Click once on the extension you want to remove.

Step 6: Click 'Uninstall'.

stf-safari uninstall

A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the Raccoon Infostealer will be removed.

How to Reset Safari
IMPORTANT: Before resetting Safari make sure you back up all your saved passwords within the browser in case you forget them.

Start Safari and then click on the gear leaver icon.

Click the Reset Safari button and you will reset the browser.

Windows Mac OS X Google Chrome Mozilla Firefox Microsoft Edge Safari Internet Explorer Stop Push Pop-ups

Eliminate Raccoon Infostealer from Internet Explorer.

Step 1: Start Internet Explorer.

Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'

Step 3: In the 'Manage Add-ons' window.

Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.

Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.

Remove Push Notifications caused by Raccoon Infostealer from Your Browsers.

Turn Off Push Notifications from Google Chrome

To disable any Push Notices from Google Chrome browser, please follow the steps below:

Step 1: Go to Settings in Chrome.


Step 2: In Settings, select “Advanced Settings”:

advanced settings

Step 3: Click “Content Settings”:

Content Settings

Step 4: Open “Notifications”:


Step 5: Click the three dots and choose Block, Edit or Remove options:

Block, Edit or Remove

Remove Push Notifications on Firefox

Step 1: Go to Firefox Options.


Step 2: Go to “Settings”, type “notifications” in the search bar and click "Settings":


Step 3: Click “Remove” on any site you wish notifications gone and click “Save Changes”

remove push notifications firefox

Stop Push Notifications on Opera

Step 1: In Opera, press ALT+P to go to Settings.


Step 2: In Setting search, type “Content” to go to Content Settings.

content settings

Step 3: Open Notifications:


Step 4: Do the same as you did with Google Chrome (explained below):

three dots

Eliminate Push Notifications on Safari

Step 1: Open Safari Preferences.


Step 2: Choose the domain from where you like push pop-ups gone and change to "Deny" from "Allow".

Raccoon Infostealer FAQ

What is Raccoon Infostealer?

The Raccoon Infostealer threat is adware or browser redirect virus. It may slow your computer down siginficantly and display advertisements. The main idea is for your information to likely get stolen or more ads to appear on your device.

The creators of such unwanted apps work with pay-per-click schemes to get your computer to visit risky or different types of websites that may generate them funds. This is why they do not even care what types of websites show up on the ads. This makes their unwanted software indirectly risky for your OS.

What are the symptoms of Raccoon Infostealer?

There are several symptoms to look for when this particular threat and also unwanted apps in general are active:

Symptom #1: Your computer may become slow and has poor performance in general.

Symtpom #2: You have toolbars, add-ons or extensions on your web browsers that you don't remember adding.

Symptom #3: You see all types of ads, like ad-supported search results, pop-ups and redirects to randomly appear.

Symptom #4: You see installed apps on your Mac running automatically and you do not remember installing them.

Symptom #5: You see suspicious processes running in your Task Manager.

If you see one or more of those symptoms, then security experts reccomend that you check your computer for viruses.

What types of Unwanted Programs are there?

According to most malware researchers and cyber-security experts, the threats that can currently affect your Mac can be the following types:

  • Rogue Antivirus programs.
  • Adware.
  • Browser hijackers.
  • Clickers.
  • Fake optimizers.

What to do if I have a "virus" like Raccoon Infostealer?

Do not panic! You can easily get rid of most adware or unwanted program threats by firstly isolating them and then removing them from your browser and computer. One reccomended way to do that is by using a reputable malware removal software that can take care of the removal automatically for you. There are many anti-malware apps out there that you can choose from. SpyHunter is one of the reccomended anti-malware apps, that can scan your computer for free and detect any viruses, tracking cookies and unwanted adware apps and eliminate them quickly. This saves time when compared to doing the removal manually.

How to secure my passwords and other data from Raccoon Infostealer?

With few simple actions. First and foremost, it is imperative that you follow these steps:

Step 1: Find a safe computer and connect it to another network, not the one that your Mac was infected in.

Step 2: Change all of your passwords, starting from your e-mail passwords.

Step 3: Enable two-factor authentication for protection of your important accounts.

Step 4: Call your bank to change your credit card details (secret code, etc.) if you have saved your credit card for online shopping or have done online activiites with your card.

Step 5: Make sure to call your ISP (Internet provider or carrier) and ask them to change your IP address.

Step 6: Change your Wi-Fi password.

Step 7: (Optional): Make sure to scan all of the devices connected to your network for viruses and repeat these steps for them if they are affected.

Step 8: Install anti-malware software with real-time protection on every device you have.

Step 9: Try not to download software from sites you know nothing about and stay away from low-reputation websites in general.

If you follow these reccomendations, your network and all devices will become significantly more secure against any threats or information invasive software and be virus free and protected in the future too.

More tips you can find on our website, where you can also ask any questions and comment underneath the articles about your computer problems. We will try to respond as fast as possible.

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