Remove UmbreCrypt Ransomware and Restore .umbrecrypttmp_ID Encrypted Files

The HydraCrypt ransomware has another variant. It goes by the name of UmbreCrypt and encrypts files with extensions named after both of those variants. Hundreds of files with different extensions are encrypted by an RSA-2048 encryption algorithm. To remove the ransomware and see how to try restoring your files, you should carefully read the article to the end.

Name UmbreCrypt Ransomware
Type Ransomware
Short Description The ransomware encrypts files with a RSA-2048 algorithm and asks money for decryption.
Symptoms Files are encrypted and inaccessible. A ransom message with instructions for paying the ransom appears on your screen.
Distribution Method Spam Emails, Email Attachments, File Sharing Networks
Detection tool Download Malware Removal Tool, to See If Your System Has Been Affected by malware
User Experience Join our forum to discuss UmbreCrypt Ransomware.
Data Recovery Tool Windows Data Recovery by Stellar Phoenix Notice! This product scans your drive sectors to recover lost files and it may not recover 100% of the encrypted files, but only few of them, depending on the situation and whether or not you have reformatted your drive.


UmbreCrypt Ransomware – Distribution Ways

UmbreCrypt ransomware is distributed in a few ways. One way is via spam emails which have a malicious file attached to them. Opening the attachment automatically infects your computer. The malicious code can hide inside the body of an email. Just by opening such emails is enough to get your computer infected, even without the attachment.

Other ways this ransomware can distribute through are file sharing services and social networks, which could contain attachments and files with the UmbreCrypt ransomware inside them. Such files could be introduced to you as something useful or needed, like an important update. Visiting unknown websites or clicking on links which redirect could also result in this malware infecting your PC.

UmbreCrypt Ransomware – Technical Information

UmbreCrypt is classified by several security researchers as ransomware. It is part of the HydraCrypt family.

According to Symantec researchers, if your computer is infected, the ransomware may make the following new entries in the Windows Registry:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”Microsoft Internet Explorer Update” = [Ransomware’s location]

HKEY_CURRENT_USER\Software\Microsoft\Windows\”ChromeStarts3264″ = “%UserProfile%\Application Data\ChromeSetings3264\[random symbols].exe”

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run\”ChromeSettingsStart3264″ = “%UserProfile%\Application Data\ChromeSetings3264\[random symbols].exe”

Those registry entries will make the ransomware start automatically with each boot of Windows.

Next, the ransomware will create one or some of these files:

  • README_DECRYPT_UMBRE_ID_[random symbols].txt
  • README_DECRYPT_UMBRE_ID_[random symbols].jpg
  • README_DECRYPT_HYDRA_ID_[random symbols].txt
  • README_DECRYPT_HYDRA_ID_[random symbols].jpg

Each such file contains instructions on how the ransom money to be paid. The following statement is inside:

Attention! All your main files were encrypted! ID: [random symbols]

Your personal files (documents, databases, jpeg, docx, doc, etc.) were encrypted, their further using impossible. Encryption was made using a unique public key RSA-2048 generated for this computer.
To decrypt your files you need to buy a software with your unique private key. Only our software will allow you decrypt files.
-You have only 72 hours from the moment when an encryption was done to buy our software with a loyal price, the payment amount will be increased multiple after the laps of 72 hours.
-Any attempts to remove this encryption will be unsuccessful. You cannot do this without our software with your key.
-Do not send any emails with threats and rudeness to us. Example of email format: “Hi, I need a decryption of my files. My ID number is …”
(instead of three dots should be your ID number which could be found in the same folder where the encrypted file, also your ID number is shown on this picture)
Contact us by email only, send us an email along with your ID number and wait for further instructions. Our specialist will contact your within 12 hours.
For you to be sure, that we can decrypt your files – you can send us a single encrypted file and we will send you back it in a decrypted form. This will be your guarantee.

According to Symantec researchers, the UmbreCrypt ransomware can connect to one of these locations:

  • [https://][characters]
  • [https://][characters]
  • [https://][characters]
  • [https://][characters]

The UmbreCrypt ransomware is known to search for and encrypt files with the following extensions:

→ .st7 .st8 .stc .std .sti .stw .stx .svg .swf .sxc .sxd .sxg .sxi .sxm .sxw .tex .tga .thm .txt .vob .vsd .vsx .vtx .wav .wb2 .wdb .wll .wmv .wpd .wps .x11 .x3f .xla .xlam .xlb .xlc .xll .xlm .xlr .xls .xlsb .xlsm .xlsx .xlt .xltm .xltx .m4a .wma .d3dbsp .xlw .xpp .xsn .yuv .zip .zip .sie .unrec .scan .sum .t13 .t12 .qdf .tax .pkpass .bc6 .bc7 .sidn .sidd .mddata .itl .itdb .icxs .hvpl .hplg .hkdb .mdbackup .syncdb .gho .cas .map .wmo .itm .sb .fos .mov .vdf .ztmp .sis .sid .ncf .menu .layout .dmp .blob .esm .vcf .vtf .dazip .fpk .mlx .kf .iwd .vpk .tor .psk .rim .w3x .fsh .ntl .arch00 .lvl .snx .cfr .ff .vpp_pc .lrf .m2 .mcmeta .vfs0 .mpqge .kdb .db0 .dba .rofl .hkx .bar .upk .das .iwi .litemod .asset .forge .ltx .bsa .apk .re4 .lbf .slm .epk .rgss3a .pak .big .wallet .wotreplay .xxx .desc .m3u .js .css .rb .png .rw2 .rwl .mrwref .3fr .xf .pst .dx .tiff .bd .tar .gz .mkv .bmp .dot .xml .xmlx .dat .html .gif .mcl .ini .mte .cfg .mp3 .qbi .qbr .cnt .v30 .qbo .lgb .qwc .qbp .aif .qby .1pa .qpd .set .nd .rtp .qbwin .log .qbbackup .tmp .temp1234 .qbt .qbsdk .syncmanagerlogger .ecml .qsm .qss .qst .fx0 .fx1 .mx0 .fpx .fxr .fim .st6

After encryption, files have one of two extensions – .umbrecrypttmp_ID_[random numbers] or .hydracrypt_ID_[random numbers]. The encryption algorithm of the ransomware, according to its own ransom note is RSA-2048. The source code of the malware is known by EmsiSoft who have made decrypter software. You can find it in the instructions near the end of the article.

So paying the UmbreCrypt ransomware creators is definitely out of the question. Even if there was no method of recovery, paying them is wrong based on two reasons. One that there is no guarantee your files are going to be decrypted by the makers of the ransomware. The other is that by paying them, is comparable to supporting them.

After removing the ransomware, you should check the third section of the instructions written below for the decrypter software and a few alternative ways in which you can try to restore your files, if in any case that software doesn’t work.

Remove UmbreCrypt Ransomware and Restore Encrypted Files

If you have been infected by UmbreCrypt, you should have a bit of experience in removing malware. This ransomware might lock your files irreparably, so it is highly recommended that you act quick and follow the step-by-step instructions provided right down here.

1. Boot Your PC In Safe Mode to isolate and remove UmbreCrypt Ransomware

Boot Your PC Into Safe Mode

1. For Windows 7,XP and Vista. 2. For Windows 8, 8.1 and 10.

For Windows XP, Vista, 7 systems:

1. Remove all CDs and DVDs, and then Restart your PC from the “Start” menu.
2. Select one of the two options provided below:

For PCs with a single operating system: Press “F8” repeatedly after the first boot screen shows up during the restart of your computer. In case the Windows logo appears on the screen, you have to repeat the same task again.


For PCs with multiple operating systems: Тhe arrow keys will help you select the operating system you prefer to start in Safe Mode. Press “F8” just as described for a single operating system.


3. As the “Advanced Boot Options” screen appears, select the Safe Mode option you want using the arrow keys. As you make your selection, press “Enter“.

4. Log on to your computer using your administrator account


While your computer is in Safe Mode, the words “Safe Mode” will appear in all four corners of your screen.

Step 1: Open the Start Menu


Step 2: Whilst holding down Shift button, click on Power and then click on Restart.
Step 3: After reboot, the aftermentioned menu will appear. From there you should choose Troubleshoot.


Step 4: You will see the Troubleshoot menu. From this menu you can choose Advanced Options.


Step 5: After the Advanced Options menu appears, click on Startup Settings.


Step 6: Click on Restart.

Step 7: A menu will appear upon reboot. You should choose Safe Mode by pressing its corresponding number and the machine will restart.

2. Remove UmbreCrypt Ransomware with SpyHunter Anti-Malware Tool

Remove UmbreCrypt Ransomware with SpyHunter Anti-Malware Tool

1. Install SpyHunter to scan for and remove UmbreCrypt Ransomware.2. Scan with SpyHunter to Detect and Remove UmbreCrypt Ransomware.
Step 1:Click on the “Download” button to proceed to SpyHunter’s download page.

It is highly recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter.

Step 2: Guide yourself by the download instructions provided for each browser.
Step 3: After you have installed SpyHunter, wait for it to automatically update.


Step1: After the update process has finished, click on the ‘Scan Computer Now’ button.
Step2: After SpyHunter has finished scanning your PC for any UmbreCrypt Ransomware files, click on the ‘Fix Threats’ button to remove them automatically and permanently.
Step3: Once the intrusions on your PC have been removed, it is highly recommended to restart it.

3. Back up your data to secure it against infections and file encryption by UmbreCrypt Ransomware in the future

Back up your data to secure it against attacks in the future

IMPORTANT! Before reading the Windows backup instructions, we highly recommend to back up your data automatically with cloud backup and insure it against any type of data loss on your device, even the most severe. We recommend reading more about and downloading SOS Online Backup .

To back up your files via Windows and prevent any future intrusions, follow these instructions:

1. For Windows 7 and earlier 1. For Windows 8, 8.1 and 10 1. Enabling the Windows Defense Feature (Previous Versions)

1-Click on Windows Start Menu
2-Type Backup And Restore
3-Open it and click on Set Up Backup
4-A window will appear asking you where to set up backup. You should have a flash drive or an external hard drive. Mark it by clicking on it with your mouse then click on Next.
5-On the next window, the system will ask you what do you want to backup. Choose the ‘Let Me Choose’ option and then click on Next.
6-Click on ‘Save settings and run backup’ on the next window in order to protect your files from possible attacks by UmbreCrypt Ransomware.

1-Press Windows button + R
2-In the window type ‘filehistory’ and press Enter
3-A File History window will appear. Click on ‘Configure file history settings’
4-The configuration menu for File History will appear. Click on ‘Turn On’. After its on, click on Select Drive in order to select the backup drive. It is recommended to choose an external HDD, SSD or a USB stick whose memory capacity is corresponding to the size of the files you want to backup.
5-Select the drive then click on ‘Ok’ in order to set up file backup and protect yourself from UmbreCrypt Ransomware.

1- Press Windows button + R keys.
2- A run windows should appear. In it type ‘sysdm.cpl’ and then click on Run.
3- A System Properties windows should appear. In it choose System Protection.
5- Click on Turn on system protection and select the size on the hard disk you want to utilize for system protection.
6- Click on Ok and you should see an indication in Protection settings that the protection from UmbreCrypt Ransomware is on.
Restoring a file via Windows Defense feature:
1-Right-click on the encrypted file, then choose Properties.
2-Click on the Previous Versions tab and then mark the last version of the file.
3-Click on Apply and Ok and the file encrypted by UmbreCrypt Ransomware should be restored.

4. Decrypt files encrypted by UmbreCrypt Ransomware

Decrypt Files Encrypted by UmbreCrypt Ransomware

Security engineers strongly advise users NOT to pay the ransom money and attempt restoring the files using other methods.
Luckily, Emsisoft have discovered that the UmbreCrypt’s source code is the same as HydraCrypt and CrypBoss. And they have a working decrypter software you can download:

You can read the full details on their blog site.

If the decryptor mentioned above doesn’t work, wait for an update or try to bring back your files via data recovery software. Here are some examples of data recovery programs:

Optional: Using an Alternative Anti-Malware Tool

Remove UmbreCrypt Ransomware Using an Alternative Anti-Malware Tool

STOPZilla Anti Malware
1. Download and Install STOPZilla Anti-malware to Scan for And Remove UmbreCrypt Ransomware.
Step 1: Download STOPZilla by clicking here.
Step 2: A pop-up window will appear. Click on the ‘Save File’ button. If it does not, click on the Download button and save it afterwards.
Step 3: After you have downloaded the setup, simply open it.
Step 4: The installer should appear. Click on the ‘Next’ button.
Step 5: Check the ‘I accept the agreement’ check circle if not checked if you accept it and click the ‘Next’ button once again.
Step 6: Review and click on the ‘Install’ button.
Step 7: After the installation process has completed click on the ‘Finish’ button.

2. Scan your PC with STOPZilla Anti Malware to remove all UmbreCrypt Ransomware associated files completely.
Step 1: Launch STOPZilla if you haven’t launched it after install.
Step 2: Wait for the software to automatically scan and then click on the ‘Repair Now’ button. If it does not scan automatically, click on the ‘Scan Now’ button.
Step 3: After the removal of all threats and associated objects, you should Restart your PC.

NOTE! Substantial notification about the UmbreCrypt Ransomware threat: Manual removal of UmbreCrypt Ransomware requires interference with system files and registries. Thus, it can cause damage to your PC. Even if your computer skills are not at a professional level, don’t worry. You can do the removal yourself just in 5 minutes, using a malware removal tool.

Berta Bilbao

Berta is a dedicated malware researcher, dreaming for a more secure cyber space. Her fascination with IT security began a few years ago when a malware locked her out of her own computer.

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Attention! SensorsTechForum strongly recommends that all malware victims should look for assistance only by reputable sources. Many guides out there claim to offer free recovery and decryption for files encrypted by ransomware viruses. Be advised that some of them may only be after your money.

As a site that has been dedicated to providing free removal instructions for ransomware and malware since 2014, SensorsTechForum’s recommendation is to only pay attention to trustworthy sources.

How to recognize trustworthy sources:

  • Always check "About Us" web page.
  • Profile of the content creator.
  • Make sure that real people are behind the site and not fake names and profiles.
  • Verify Facebook, LinkedIn and Twitter personal profiles.


with Anti-Malware
We recommend you to download SpyHunter and run free scan to remove all virus files on your PC. This saves you hours of time and effort compared to doing the removal yourself.
SpyHunter 5 free remover allows you, subject to a 48-hour waiting period, one remediation and removal for results found. Read EULA and Privacy Policy

Windows Mac OS X

How to Remove UmbreCrypt Ransomware from Windows.

Step 1: Boot Your PC In Safe Mode to isolate and remove UmbreCrypt Ransomware


Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your PC with SpyHunter

Keep in mind, that SpyHunter’s scanner is only for malware detection. If SpyHunter detects malware on your PC, you will need to purchase SpyHunter's malware removal tool to remove the malware threats. Read our SpyHunter 5 review. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria

1. Hold Windows key() + R

2. The "Run" Window will appear. In it, type "msconfig" and click OK.

3. Go to the "Boot" tab. There select "Safe Boot" and then click "Apply" and "OK".
Tip: Make sure to reverse those changes by unticking Safe Boot after that, because your system will always boot in Safe Boot from now on.

4. When prompted, click on "Restart" to go into Safe Mode.

5. You can recognise Safe Mode by the words written on the corners of your screen.

Step 2: Uninstall UmbreCrypt Ransomware and related software from Windows

Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it. To do that:

1. Hold the Windows Logo Button and "R" on your keyboard. A Pop-up window will appear.

2. In the field type in "appwiz.cpl" and press ENTER.

3. This will open a window with all the programs installed on the PC. Select the program that you want to remove, and press "Uninstall"
Follow the instructions above and you will successfully uninstall most programs.

Step 3: Clean any registries, created by UmbreCrypt Ransomware on your computer.

The usually targeted registries of Windows machines are the following:

  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
  • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce

You can access them by opening the Windows registry editor and deleting any values, created by UmbreCrypt Ransomware there. This can happen by following the steps underneath:

1. Open the Run Window again, type "regedit" and click OK.

2. When you open it, you can freely navigate to the Run and RunOnce keys, whose locations are shown above.

3. You can remove the value of the virus by right-clicking on it and removing it.
Tip: To find a virus-created value, you can right-click on it and click "Modify" to see which file it is set to run. If this is the virus file location, remove the value.

Before starting "Step 4", please boot back into Normal mode, in case you are currently in Safe Mode.
This will enable you to install and use SpyHunter 5 successfully.

Step 4: Scan for UmbreCrypt Ransomware with SpyHunter Anti-Malware Tool

1. Click on the "Download" button to proceed to SpyHunter's download page.

It is recommended to run a scan before purchasing the full version of the software to make sure that the current version of the malware can be detected by SpyHunter. Click on the corresponding links to check SpyHunter's EULA, Privacy Policy and Threat Assessment Criteria.

2. After you have installed SpyHunter, wait for it to update automatically.


3. After the update process has finished, click on the 'Malware/PC Scan' tab. A new window will appear. Click on 'Start Scan'.


4. After SpyHunter has finished scanning your PC for any files of the associated threat and found them, you can try to get them removed automatically and permanently by clicking on the 'Next' button.


If any threats have been removed, it is highly recommended to restart your PC.

Step 5 (Optional): Try to Restore Files Encrypted by UmbreCrypt Ransomware.

Ransomware infections and UmbreCrypt Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

Windows Mac OS X

Get rid of UmbreCrypt Ransomware from Mac OS X.

Step 1: Uninstall UmbreCrypt Ransomware and remove related files and objects

Manual Removal Usually Takes Time and You Risk Damaging Your Files If Not Careful!
We Recommend To Scan Your Mac with SpyHunter for Mac
Keep in mind, that SpyHunter for Mac needs to purchased to remove the malware threats. Click on the corresponding links to check SpyHunter’s EULA and Privacy Policy

1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:

2. Find Activity Monitor and double-click it:

3. In the Activity Monitor look for any suspicious processes, belonging or related to UmbreCrypt Ransomware:

Tip: To quit a process completely, choose the “Force Quit” option.

4. Click on the "Go" button again, but this time select Applications. Another way is with the ⇧+⌘+A buttons.

5. In the Applications menu, look for any suspicious app or an app with a name, similar or identical to UmbreCrypt Ransomware. If you find it, right-click on the app and select “Move to Trash”.

6: Select Accounts, after which click on the Login Items preference. Your Mac will then show you a list of items that start automatically when you log in. Look for any suspicious apps identical or similar to UmbreCrypt Ransomware. Check the app you want to stop from running automatically and then select on the Minus (“-“) icon to hide it.

7: Remove any left-over files that might be related to this threat manually by following the sub-steps below:

  • Go to Finder.
  • In the search bar type the name of the app that you want to remove.
  • Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
  • If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.

In case you cannot remove UmbreCrypt Ransomware via Step 1 above:

In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:

Disclaimer! If you are about to tamper with Library files on Mac, be sure to know the name of the virus file, because if you delete the wrong file, it may cause irreversible damage to your MacOS. Continue on your own responsibility!

1: Click on "Go" and Then "Go to Folder" as shown underneath:

2: Type in "/Library/LauchAgents/" and click Ok:

3: Delete all of the virus files that have similar or the same name as UmbreCrypt Ransomware. If you believe there is no such file, do not delete anything.

You can repeat the same procedure with the following other Library directories:

→ ~/Library/LaunchAgents

Tip: ~ is there on purpose, because it leads to more LaunchAgents.

Click the button below below to download SpyHunter for Mac and scan for UmbreCrypt Ransomware:


SpyHunter for Mac

Step 3 (Optional): Try to Restore Files Encrypted by UmbreCrypt Ransomware.

Ransomware infections and UmbreCrypt Ransomware aim to encrypt your files using an encryption algorithm which may be very difficult to decrypt. This is why we have suggested a data recovery method that may help you go around direct decryption and try to restore your files. Bear in mind that this method may not be 100% effective but may also help you a little or a lot in different situations.

1. Download the reccomended Data Recovery software by clicking on the link underneath:

Simply click on the link and on the website menus on top, choose Data Recovery - Data Recovery Wizard for Windows or Mac (depending on your OS), and then download and run the tool.

UmbreCrypt Ransomware FAQ

What is UmbreCrypt Ransomware ransomware and how does it work?

UmbreCrypt Ransomware is a ransomware infection - the malicious software that enters your computer silently and blocks either access to the computer itself or encrypt your files.

Many ransomware viruses use sophisticated encryption algorithm how to make your files inaccessible. The goal of ransomware infections is to demand that you pay a ransom payment to get access to your files back.

How does UmbreCrypt Ransomware ransomware infect my computer?

Via several ways.UmbreCrypt Ransomware Ransomware infects computers by being sent via phishing e-mails, containing virus attachment.

This attachment is usually masked as an important document, like an invoice, bank document or even a plane ticket and it looks very convincing to users.

After you download and execute this attachment, a drive-by download occurs and your computer is infected with the ransomware virus.

Another way, you may become a victim of UmbreCrypt Ransomware is if you download a fake installer, crack or patch from a low reputation website or if you click on a virus link. Many users report getting a ransomware infection by downloading torrents.

How to open .UmbreCrypt Ransomware files?

You can't. At this point the .UmbreCrypt Ransomware files are encrypted. You can only open them once they are decrypted.

Decryptor did not decrypt my data. What now?

Do not panic and backup the files. If a decryptor did not decrypt your .UmbreCrypt Ransomware files successfully, then do not despair, because this virus is still new.

One way to restore files, encrypted by UmbreCrypt Ransomware ransomware is to use a decryptor for it. But since it's a new virus, advised that the decryption keys for it may not be out yet and available to the public. We will update this article and keep you posted as soon as this decryptor is released.

How Do I restore ".UmbreCrypt Ransomware" files (Other Methods)?

Yes, sometimes files can be restored. We have suggested several file recovery methods that could work if you want to restore .UmbreCrypt Ransomware files.

These methods are in no way 100% guarantee that you will be able to get your files back. But if you have a backup, your chances of success are much greater.

How do I get rid of UmbreCrypt Ransomware ransomware virus?

The safest way and the most efficient one for the removal of this ransomware infection is the use a professional anti malware software. It will scan for and locate UmbreCrypt Ransomware ransomware and then remove it without causing any additional harm to your important .UmbreCrypt Ransomware files.

Also, keep in mind that viruses like UmbreCrypt Ransomware ransomware also install Trojans and keyloggers that can steal your passwords and accounts. Scanning your computer with an anti-malware software will make sure that all of these virus components are removed and your computer is protected in the future.

What to Do If nothing works?

There is still a lot you can do. If none of the above methods seem to work for you, then try these methods:

  • Try to find a safe computer from where you can can login on your own line accounts like One Drive, iDrive, Google Drive and so on.
  • Try to contact your friends, relatives and other people so that they can check if they have some of your important photos or documents just in case you sent them.
  • Also, check if some of the files that were encrypted it can be re-downloaded from the web.
  • Another clever way to get back some of your files is to find another old computer, a flash drive or even a CD or a DVD where you may have saved your older documents. You might be surprised what will turn up.
  • You can also go to your email account to check if you can send any attachments to other people. Usually what is sent the email is saved on your account and you can re-download it. But most importantly, make sure that this is done from a safe computer and make sure to remove the virus first.

More tips you can find on our forums, where you can also asks any questions about your ransomware problem.

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