A new hacking team has been reported to distribute a lock screen type of Trojan which impersonates a fake BSOD alert after which prompts users to call the posted number for assistance. Unlike the conventional fake BSOD tech support scams, this particular type of scam is initiated directly on the computer, instead of the web browser, locking the entire system down. All users who have seen a blue screen alert with any number, especially 1-888-479-3649 provided In it should be advised that this is a scam attempt on their money or personal information. Experts advise to use an advanced anti-malware tool and follow the instructions after the article to get rid of Buzzing Dhol tech support Trojan.
|Type||Tech Support Lockscreen Malware|
|Short Description||The malware may lock the user’s screen displaying a fake BSOD alert and prompting to call a tech support number.|
|Symptoms||The user may witness a blue screen displaying a number of “customer support representatives”.|
|Distribution Method||Via PUPs, installed by bundling (Browser Hijackers) or by visiting a suspicious third-party site that is advertising it.|
|Detection Tool||Download Malware Removal Tool, to See If Your System Has Been Affected by 1-888-479-3649 Malware|
|User Experience||Join our forum to discuss 1-888-479-3649 Malware.|
1-888-479-3649 Trojan – How Does It Infect
The malware is associated with an ad-supported application, known as Buzzing Dhol. It is reported to be connected to software that claims to allow users to follow various events. This ad-supported software may have arrived on your computer, via bundling. This means that it may have been included as a free extra to a free program you may have downloaded online, similar to the example below:
Since such software may display various advertisements and cause browser redirects linking to third-party websites, you may have been transferred to a malicious URL with the 1-888-479-3649 trojan.
1-888-479-3649 Trojan In Detail
Once activated on your computer, the malware drops an image with the fake BSOD. Bleeping computer has reported the following image displaying an error that is connected to a virtual drive initialization.
The original error message looks like the following:
The fake error message that has been reported by researchers at BleepingComputer is the following:
When the cell phone number itself was researched, it was established via EveryCaller that it appears to originate from the US. However, this may not be its actual location.
Not only this, but users have also reported for the “customer representatives” who are on the other side of the phone to be posing as Microsoft Employees. Not only this, but some users have reported them to have Indian accents. This is very common for tech support scams since most scammers have such accents.
Unlike other tech support scams, for example the 1-855-213-4353 Tech Support scam, that are simply URLs that lock the browser with a reappearing pop-up and display an audio message, this particular scam is malware that is directly installed on the computer. The executable of the malware may run as an active process in the Windows Task Manager and may prevent you from accessing any other application. Not only this but since this is reported to be a Trojan Horse, it may also collect information stored on your computer such as:
- Browsing History.
- Financial Information.
Not only this, but the scammers are reported to want access to your computer, and they may install other malware such as a Banking Trojan.
Remove 1-888-479-3649 Trojan from Your Computer
Since infections by this malware may vary, we have designed a general solution to help you permanently remove this malware and unlock your screen. To do this, you need to clean up the registry entries of your computer and also remove the malicious processes. Not only this, but you may also have other malware residing on your computer. This is why it is strongly advisable to scan the infected computer in safe mode for malware and PUPs (Potentially Unwanted Programs).
- Guide 1: How to Remove 1-888-479-3649 Malware from Windows.
- Guide 2: Get rid of 1-888-479-3649 Malware from Mac OS X.
- Guide 3: Remove 1-888-479-3649 Malware from Google Chrome.
- Guide 4: Erase 1-888-479-3649 Malware from Mozilla Firefox.
- Guide 5: Uninstall 1-888-479-3649 Malware from Microsoft Edge.
- Guide 6: Delete 1-888-479-3649 Malware from Safari.
- Guide 7: Eliminate 1-888-479-3649 Malware from Internet Explorer.
How to Remove 1-888-479-3649 Malware from Windows.
Step 1: Boot Your PC In Safe Mode to isolate and remove 1-888-479-3649 Malware
Step 2: Uninstall 1-888-479-3649 Malware and related software from Windows
Here is a method in few easy steps that should be able to uninstall most programs. No matter if you are using Windows 10, 8, 7, Vista or XP, those steps will get the job done. Dragging the program or its folder to the recycle bin can be a very bad decision. If you do that, bits and pieces of the program are left behind, and that can lead to unstable work of your PC, errors with the file type associations and other unpleasant activities. The proper way to get a program off your computer is to Uninstall it.
Step 3: Clean any registries, created by 1-888-479-3649 Malware on your computer.
The usually targeted registries of Windows machines are the following:
You can access them by opening the Windows registry editor and deleting any values, created by 1-888-479-3649 Malware there. This can happen by following the steps underneath:
Get rid of 1-888-479-3649 Malware from Mac OS X.
Step 1: Uninstall 1-888-479-3649 Malware and remove related files and objects
1. Hit the ⇧+⌘+U keys to open Utilities. Another way is to click on “Go” and then click “Utilities”, like the image below shows:
- Go to Finder.
- In the search bar type the name of the app that you want to remove.
- Above the search bar change the two drop down menus to “System Files” and “Are Included” so that you can see all of the files associated with the application you want to remove. Bear in mind that some of the files may not be related to the app so be very careful which files you delete.
- If all of the files are related, hold the ⌘+A buttons to select them and then drive them to “Trash”.
In case you cannot remove 1-888-479-3649 Malware via Step 1 above:
In case you cannot find the virus files and objects in your Applications or other places we have shown above, you can manually look for them in the Libraries of your Mac. But before doing this, please read the disclaimer below:
You can repeat the same procedure with the following other Library directories:
Tip: ~ is there on purpose, because it leads to more LaunchAgents.
Step 2: Scan for and remove 1-888-479-3649 Malware files from your Mac
When you are facing problems on your Mac as a result of unwanted scripts and programs such as 1-888-479-3649 Malware, the recommended way of eliminating the threat is by using an anti-malware program. Combo Cleaner offers advanced security features along with other modules that will improve your Mac’s security and protect it in the future.
Remove 1-888-479-3649 Malware from Google Chrome.
Step 1: Start Google Chrome and open the drop menu
Step 2: Move the cursor over "Tools" and then from the extended menu choose "Extensions"
Step 3: From the opened "Extensions" menu locate the unwanted extension and click on its "Remove" button.
Step 4: After the extension is removed, restart Google Chrome by closing it from the red "X" button at the top right corner and start it again.
Erase 1-888-479-3649 Malware from Mozilla Firefox.
Step 1: Start Mozilla Firefox. Open the menu window
Step 2: Select the "Add-ons" icon from the menu.
Step 3: Select the unwanted extension and click "Remove"
Step 4: After the extension is removed, restart Mozilla Firefox by closing it from the red "X" button at the top right corner and start it again.
Uninstall 1-888-479-3649 Malware from Microsoft Edge.
Step 1: Start Edge browser.
Step 2: Open the drop menu by clicking on the icon at the top right corner.
Step 3: From the drop menu select "Extensions".
Step 4: Choose the suspected malicious extension you want to remove and then click on the gear icon.
Step 5: Remove the malicious extension by scrolling down and then clicking on Uninstall.
Delete 1-888-479-3649 Malware from Safari.
Step 1: Start the Safari app.
Step 2: After hovering your mouse cursor to the top of the screen, click on the Safari text to open its drop down menu.
Step 3: From the menu, click on "Preferences".
Step 4: After that, select the 'Extensions' Tab.
Step 5: Click once on the extension you want to remove.
Step 6: Click 'Uninstall'.
A pop-up window will appear asking for confirmation to uninstall the extension. Select 'Uninstall' again, and the 1-888-479-3649 Malware will be removed.
Eliminate 1-888-479-3649 Malware from Internet Explorer.
Step 1: Start Internet Explorer.
Step 2: Click on the gear icon labeled 'Tools' to open the drop menu and select 'Manage Add-ons'
Step 3: In the 'Manage Add-ons' window.
Step 4: Select the extension you want to remove and then click 'Disable'. A pop-up window will appear to inform you that you are about to disable the selected extension, and some more add-ons might be disabled as well. Leave all the boxes checked, and click 'Disable'.
Step 5: After the unwanted extension has been removed, restart Internet Explorer by closing it from the red 'X' button located at the top right corner and start it again.